Hey, I find it quite strange that if you were to do a supplementary verification and the casino asks for your address again, they basically refuse you the same one. Did you ask what is the reason for this and why does the casino ask for documents that have already been verified ?
However, I saw that you managed to open a complaint, so let's see where our team gets to if you don't manage to resolve your situation.
If you had something new would it be possible to update us ?
Hi.
I have a pending complaint with HELLSPIN with the help of Casino guru
Since that I have found out they are not licensed . I don't think I have a hope in re cooperating my winnings they confiscated .
And how.can they trade if no licence there is got to be a governing body that cam shut them down or fine them for being unfair .
Hi, yes this is correct information and we have it listed on our website for this casino as well that it operates without a license.
However, what is the problem in your case and why casino doesn't want to pay you your money ? Can you tell us a little more about the problem ?
Nevertheless, since you have an open complaint, nothing is lost and we will see what our team can do. I hope it will all be resolved in the end and you will be happy, but let's not get ahead of ourselves and wait and see how things develop.
I will wait for the answer.
Hi ,
Pls ready current case with them andi have the game history of my 5000 spins
As you will see I fought hard to win that money . Only to loose. It on a technicality . I contacted them they said decision is final
So heartbreaking
Maritess
I think such evidence would certainly be useful in the complaint you have open. And while it is still in progress, I'll try to wait and see where the team get you. I want to firmly believe that it can be solved. So let's be patient as this whole thing unfolds.
Good luck. ☘️
Recentemente ganhei algum dinheiro no hell spin, depois de verificar totalmente a conta peço o saque mas diz que meu banco continua recusando o saque, estou tentando abrir uma conta criptografada para poder carregar o dinheiro lá e depois sacar isto . Algum outro conselho?
Have you tried to ask your payment provider about this? The issue could really be on their side.🤷♀️
Então, porque você escreve sem licença - você tem licença ou estou bêbado? 
I do not understand your question here, actually.🤷♀️ We could not find any information about a license at this casino. Could you post the link to where you found this information, if possible?
Se você clicar na imagem abaixo, diz Licença Curaçao ou como se chama? Ou o que diz é irrelevante?
Could you perhaps post a URL where you found this information, please? Our data team couldn't find any licenses at this casino, unfortunately.🤷♀️
Existe uma área especial onde você pode encontrar licenças? Só postei a foto onde está escrito, só porque está escrito ali, não significa que eles têm licença?
Sorry, but if you check the information on our website, it says "unverifiable.". That means that our data team couldn't verify this license.
Boa noite, fiz uma tentativa de saque de 500€ e uma segunda de 1500€ fiz o saque por transferência bancária (transferência bancária) recebi também os emails pertinentes que ambos foram aprovados (também identificaram todos os documentos que me foram solicitados! Quantos dias faltam para ser creditado na minha conta com este método?Obrigado
Hi, in such cases it can be individual, but I would expect about 5 days since you are doing it by bank transfer. I think this is normal.
However, something unexpected may come up and it may take longer, but I don't want to worry you right from the start.
I should add that we give the casinos 14 days to send the money to the player, so if nothing happens within that time, we would try to help you.
So be sure to keep me updated as things develop.
Hi, in such cases it can be individual, but I would expect about 5 days since you are doing it by bank transfer. I think this is normal.
However, something unexpected may come up and it may take longer, but I don't want to worry you right from the start.
I should add that we give the casinos 14 days to send the money to the player, so if nothing happens within that time, we would try to help you.
So be sure to keep me updated as things develop.
Muito obrigado, deu tudo certo e não tive problemas!!!!!
So I'm glad, how long did it take for your money to finally arrive? 🙂
Eles são uns artistas de roubo! Nunca experimentei nada parecido antes!!! Aconselho a todos a não depositarem um único centavo aqui!! Espero que o site seja fechado
Absolutamente duvidoso na minha opinião. Os T&Cs mencionam o limite de aposta, mas não há nada lá sobre o jogador ter que prestar atenção a isso por si só. Eu não fiz uma aposta maior intencionalmente e apenas muito ocasionalmente, o que também foi permitido pelo cassino. Presumi que estava bloqueado como em outros cassinos e não que eu tivesse que prestar atenção a isso porque o aviso estava faltando! Conclusão: confiscado e nenhuma concessão. Apenas respostas padrão do suporte! Nenhuma licença a ser encontrada no site! O suporte não podia e não quis me dizer o nome do licenciador também, e quando fiz perguntas sobre isso, fui apenas encaminhado para a nota de rodapé no site onde deveria ser encontrado! Então não há licença!! Espero que ninguém mais jogue aqui e o site seja fechado!! Na minha opinião, o que eles estão fazendo é fraude!
Hello.
I believe that you have done the right thing by submitting your complaint here. Our team can investigate the whole matter when the right time comes because, as explained by your complaint resolver, we need to wait 14 days before we can intervene. Hopefully, the casino will communicate with our complaint team so everything can be checked out and the complaint can come to its best resolution.
May I ask if you have ever withdrawn money from this casino before, or is this your first time?
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