há 7 meses
Também fiz uma reclamação com eles aqui na sua página. Também mandei hoje a leitura e claro que não deram resposta.
Traduzido automaticamente:
Heybets Casino - discussão geral (página 16)
há 7 meses
Fake reviews do a lot to give a false view.
But if you take a look on the ongoing complaints here you will find that the casino is very slow with resolving problems and don't respond often which delays a lot of complaints.
Mine has been brought to their Licensor pending a reply from them ( which is over 2 months now without a result yet)
há 7 meses
Hello. May I ask, which reviews, or better say, which sites are you referring to, when you say: "Fake reviews do a lot to give a false view"? 🤔 For instance, we, here in Casino Guru, always read carefully all the reviews and our team carefully "investigate", if I could call the process of approving the reviews that, every and each of them. That way we try to exclude all the fake ones, as you say, and do not allow those to get thru. And due to the impossibility of revealing all the shortcomings of user reviews, these are not included in the safety index of the casinos.
There might be some delays in resolving complaints, which can occur due to many different "obstacles", I could say. In my opinion, the more important point, though, is, they actually do get resolved in most cases.
Sorry you have to go thru that long waiting with your complaint and hope it will get resolved. 🙏
há 7 meses
Hi. Why will casino.guru not approve my complaint? I have sent proof that shows that they have intentionally delayed the verification process with 6 months. There everggoing proof of wealth check will never end.
Editado pelo autor há 7 meses
há 7 meses
The customer service representatives are scammers, and it seems unlikely that I'll be proven wrong. They do not respond on live chat, and their email responses come after about 10 days. Typically, when they do respond, they ask for something different. Even though the account is initially verified, they later request additional verification with a selfie. The next stage is asking for the source of funds. When you send this document, they reject it, stating that it needs to be in English. If you send another document in English, such as a bank statement, they reply that they will forward it to the relevant department and update you. I have deposited a total of 2300, and I have around 5700 USD in my betting account. The initial withdrawal request was made on December 6th. There has been no update for the past 10 days.
Honestly, it would be more honest if they just blocked my access to the account instead of deceiving and misleading me, having obtained so many of my personal documents, which I haven't shared with any other service.
They are unforgivable.
há 7 meses
Hello. If you like to reply to some specific post or person, try next time to use the "reply" button, please, so that way the person you are answering to is notified.
I can see from your words, that you have been thru a not really pleasant experience at this casino, and I can understand that it can be quite overwhelming. I will keep my fingers crossed for your case to be hopefully resolved. 🙏
há 7 meses
Hi Romi,
On this platform it sometimes occur that when a casino has a bad reputation that somehow random users post 1/2 very good reviews which in many cases don't match with complaints of other players etc.
Outside this platform you see with rogue casinos that they spam certain review sites (like trustpilot for example) with a super rating to hide the low reviews.
há 7 meses
Também fiz uma reclamação com eles aqui na sua página. Também mandei hoje a leitura e claro que não deram resposta.
Traduzido automaticamente:
há 7 meses
Geia sou. You have done very well to submit a complaint and I am sure, that our team will do their best to get it solved. I can see, that the live chat is not very useful, so what about contacting the support by email? Have you tried that, perhaps? I would say, you have nothing to loose, to ask them. Maybe you will get some answers. 🤷♀️
há 7 meses
Olá. A resposta é que ele não lhes enviou um e-mail. Acabei de fazer isso agora. Atualizarei quaisquer desenvolvimentos, embora não espere muito deles.
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há 7 meses
Hi. Why will casino.guru not approve my complaint? I have sent proof that shows that they have intentionally delayed the verification process with 6 months. There everggoing proof of wealth check will never end.
há 7 meses
Hello. I'm sorry you have find yourself in this situation and I have seen your complaint, which unfortunately was rejected due to sports betting: "As your case is sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. If you didn’t know that yet, our Casino.guru complaint forum deals with complaints regarding online casinos and online casino games only. Although we have received some information from the casino, we wouldn't be able to advise you correctly as we don't have enough insight into sports betting. We wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint. Thank you for your understanding." I can suggest three websites that have a branch dealing with sports betting:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I hope they will be able to help you with your issue. If you ever have any issues regarding casino games, we will be glad to assist you.
há 7 meses
Hi Romi,
On this platform it sometimes occur that when a casino has a bad reputation that somehow random users post 1/2 very good reviews which in many cases don't match with complaints of other players etc.
Outside this platform you see with rogue casinos that they spam certain review sites (like trustpilot for example) with a super rating to hide the low reviews.
há 7 meses
Hey. Thank you for clarifying that. I do understand what you mean, indeed, but in my opinion, in every casino, there could be players with good and bad experiences. Could it be the reason for those mixed reviews, what do you reckon? 🤔 It is understandable that to write a positive review is difficult for a player with a complaint about a given casino, but of course we know about efforts not only by players, but also by casinos to improve the overall impression, for example by rewarding such reviews. We are quite different from other sites, the user rating has nothing to do with the calculation of the safety index, precisely so that the safety index is not influenced by such attempts.
Don't know much about how do other sites process the reviews, to tell you the truth, therefore I can not say if you are wrong or right here. I would like to believe, that they are fair and transparent in the same way, as we always try to be, here in Casino Guru.
há 7 meses
I made a deposit worth 12 000$. I placed two bets worth 100$, correct. How about the tens of thousands I placed on casino? You are suppose to help casino players. In my case you are failing. I have screenshots of communication with heybets for 6 months. Never has sportsbetting been a topic (I can send you the communication). It is only you, casino.guru, which is fixated on these two small sportbets. The other third party arbiter sites you listed, does not process complaints with heybets. You are my only hope for a fair process.
há 7 meses
It is sad you feel this way, yet if the Complaint Team decided the merit of your issue is bound to sports betting, take it as a fact, please. I saw you try to submit the complaint many times, and in my opinion, you should let go.
Romi provided you with alternative webs/forums focused on sports betting, try them at least, please.
Because I can't do anything else. 🙁 I', sorry.
há 7 meses
But my complaint is not focused on sportsbetting... Your statement is false. I can send you communications with the operator as proof if you still dont agree with me.
Editado pelo autor há 7 meses
há 6 meses
Now the request from me this.
Is safe to provide informations like this with them ?
Do they have the right to ask for such a thing?
Also to other people who asked for the specific supporting document, what was the continuation of the discussions?
Editado pelo autor há 6 meses
há 7 meses
But my complaint is not focused on sportsbetting... Your statement is false. I can send you communications with the operator as proof if you still dont agree with me.
há 6 meses
Pardon me, but your opinion is hardly objective. You asked us for free help, the Team reviewed the case and decided the issue was related to sports betting. I'm sorry, but that's it.
It would be best if you transferred your energy to the sites we recommended to you instead of insisting on your point of view. Please acknowledge that we can't help you here.
Do you really believe saying "Your statement is false" will help you change this fact?
há 6 meses
Now the request from me this.
Is safe to provide informations like this with them ?
Do they have the right to ask for such a thing?
Also to other people who asked for the specific supporting document, what was the continuation of the discussions?
há 6 meses
Well, it's quite easy to answer.
Follow my idea: You registered there, and upon registration, you also confirmed that you read the whole set of terms and conditions. After that, you played, so now it's far too late to debate whether the casino has the rights, don't you think? 🙂
Based on your deposit history and playing activity, each casino "has the right" to ask a source of funds from any player to confirm those funds were alright and the player has played with his own funds.
Maybe you can learn more in our free e-course focused on this topic. Try that here 👈
há 6 meses
Sim! Por essa lógica, se me pedirem uma foto minha nua terei que enviar porque aceitei os termos quando me inscrevi.
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há 6 meses
So far I still got no answer/ruling from Gaming Curacao about my ongoing case. Earlier it took them 3 months for a answer, I was hoping it would take less time now but I might exceed that waiting time.
Also, I am afraid that it will take longer since they are involved in a bankrupcy case from another Dutch gambler which might result in the end of 1 Master License Holder in Curacao.
há 6 meses
Sim! Por essa lógica, se me pedirem uma foto minha nua terei que enviar porque aceitei os termos quando me inscrevi.
Traduzido automaticamente:
há 6 meses
Good one 🙂By the same logic, use this approach as the reason why you need to read the terms and not just click on "I agree" or "I read T&C". What do you say?
Of course, I understand you may think it's easier to oppose the casino because you feel you are in the right position. (Frankly, I'd say you are not.) What I was trying to explain is that cooperation is always the best way. Follow the logic, please: if the casino insists on something you disagree with, wouldn't you say that passing the verification should be your priority? Once you have the money, you have all the time you want to tease them.
Anyway, as I said, proof of income is sort of a standard. I'm sorry you don't like it. 🤷♀️
"Based on your deposit history and playing activity, each casino "has the right" to ask a source of funds from any player to confirm those funds were alright and the player has played with his own funds."
há 6 meses
So far I still got no answer/ruling from Gaming Curacao about my ongoing case. Earlier it took them 3 months for a answer, I was hoping it would take less time now but I might exceed that waiting time.
Also, I am afraid that it will take longer since they are involved in a bankrupcy case from another Dutch gambler which might result in the end of 1 Master License Holder in Curacao.
há 6 meses
Oh,.. add the ongoing legislative changes happening right now, and in my opinion, the delay is inevitable. 🤦♀️
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