Well it has been 7 days sience i have this isue,i am half way into this already. But ,as yout sayd, for such small amount it should not be a problem of this nature. I have won on other casinos ,more and i didnt enconter this situation.I remember back few years ago the Nomini casino scamed my earnings ,saying that i had a double account,when i never had ,only one. I mean,when i,as a player ,am loosing alot,nobody investigates those games such as pragmatic or other poor games , instead if u win,they investigate 14 days or more...Makes low sense,that amount of time for 5 minutes real work into the "isue". I admit that i like the casino in the other ways,but sience i have this isue,i canot trust. I will see what happends forward,and keep the post on
I agree that such an investigation should not be used as an ultimate delay. That's the point.
We really need players to submit complaints about these situations so we can confront both casinos, Ybets/Immerion with as many situations as possible. For the Safety Index to be correct, this is a crucial part, and we can't do that without players. Of course I perfectly understand many people are mad about it; I would be mad too. The question of how long such investigations should take and whether they were even necessary is just a bit of a gray area. Thus, each situation needs to be handled separately at first. Though the amount of investigated players is just weird, and I mentioned that to my colleagues from the Complaint Team on our regular Wednesday call.
Recebi este e-mail ontem, acho que eles enviam aleatoriamente para vários usuários. Vou respondê-los e informá-los sobre esses problemas e esperar para ver o que acontecerá a seguir.
