Jokabet Casino - discussão geral

Hello Daniel, I don't know if you can help me, I have problems with jokabet

Hola Daniel no sé si me puede ayudar, tengo problemas con jokabet

Hi, what happened to you in the casino and what problems occurred. Could you please describe the situation more so we can try to help you ?

Until a few days ago I thought that the problem was with mifinity, now I have been able to verify that page and then they ask me for verification in jokabet, I have been talking to them since Sunday via chat, first they did not give me the option to make a withdrawal by transfer bank and now that it leaves me, they won't let me verify the account, the account verification has been blocked and it tells me that I can't try again when I have uploaded my ID correctly...

Hasta hace unos días pensé que el problema lo tenía con mifinity, ahora ya he podido verificar esa página y entonces me piden una verificación en jokabet, llevo hablando con ellos desde el domingo por chat, primero no me daban opción de hacer un retiro por transferencia bancaria y ahora que me deja, no me dejan verificar la cuenta, se me ha quedado bloqueada la verificación de la cuenta y me dice que no lo puedo intentar más cuando he subido mi dni corectamente …

Hmm and did the casino give you any answer as to why this is happening and you can't complete the account verification ? Have you tried asking ? 

I have been contacting their chat for days and they only send it to support, they tell me that I will receive an email with the solution and nothing arrives... and without verifying the account I cannot withdraw anything...

llevo contactando con su chat dias y solo lo mandan a soporte, me dicen que me llegará un correo con la solución y no llega nada… y sin verificar la cuenta no puedo retirar nada…

And how long has it been since you couldn't verify ? It's certainly not nice if you don't have an answer, because it would definitely be helpful to you and other players as well. 

Anyway, let me know so we can try to help you, because I can feel the complaint in the air. On the other hand, I'd be happy if everything was resolved without any problems and you didn't have to deal with anything like that. I will wait.

Hello, just wanted to let you know that they now have a license.

Hallo, wollte nur mitteilen das die mittlerweile eine lizenz haben.

Thank you for the useful information. I was looking at the page as well and it looks like that's the case. I gave it to my colleague in our data team to check, so if he verifies it and it is so, he will change it on our page. 

Anyway, are you playing in this casino since you found out that the casino is licensed ?  🙂

Hello, no, I'm not currently playing there. The people in support said that it is allowed for German players. But you cannot register there from Germany. And I even believe that the casino is related to the Cryptoleo, Ninecasino betonred casino etc. And these are actually very good and well-known sites

Hi, I haven't found any relevant relationship between Jokabet Casino and the ones mentioned by you. But thank you for your information about the license, because we have already added it to the casino overview. Good luck.🙂 ☘️

Hi

Been playing with Jokabet for a while . No great problems up to now . However I was playing this morning and withdrew £1500 , my log in details have not changed at all under my email address . I am now unable to sign in and all trace of me having an account has suspiciously disappeared. On the chat function , which I have used very successfully on numerous occasions before , I gave them my email address so they can find me and solve the issue but surprisingly all evidence of me existing or an account with that email has disappeared in the space of 3 hrs . I have had winnings sent to my UK bank account on numerous occasions and there was no problem depositing £500 GBP this morning . Problems only arose once I had submitted withdrawal . I have had no problems up to now and payouts have been smooth . I have no emails from them to say there is a problem and the live chat team refuse to help me as the email address for my account is "not showing any account " - can you help as I have a feeling I m being noodled with me being erased and never existed

Hi, I find it strange how your entire account can suddenly disappear. There was no reason for this, the casino didn't find any data or anything like that ? I find it especially strange if you say that you deposited today. 

However, I think in such a case I would file a complaint and our team would try to help you. I'm not sure how such a situation could have arisen and I hope we can help you somehow. 

Will you try ? 

Can anyone advise how to complain about jokabet casino

I can.

Browse this thread, please, surely you'll find a few links. May I know what happened to you there?

Maybe I can spare you some time wondering about the complaint 👈😉.

Hi

joined casino and started to deposit, I verified my account using my UK licence. Checked reviews and noticed they don’t accept players from Uk, which is probably why my deposits were going to different merchants. Spoke to live chat who at first said UK players can play then changed it saying no they can’t. Then shut my account, I have requested my losses back but they just keep quoting there T&C.

i submitted a complaint to curaçao e gaming about 3 weeks ago and still not heard anything 🤷‍♀️

Hi, I'm sorry you got into such trouble. When it comes to complaining to the authority, it usually takes a while to get a response. 

Anyway, do you have any screenshot of the casino telling you it's ok to play there and then calling it off ? 

I thought you could file a complaint here on this link with us if you were interested and we could see if we can help you. 

Let me know if you go ahead and file it. 

hi

yes I do have screenshots, but don’t know how to upload on here 🤷‍♀️Not very computer literate.

do you think I have a good case?