há 2 anos
Se desejar discutir algo relacionado com Librabet Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Librabet Casino - discussão geral
1
2
há 2 anos
I'm having serious issues withdrawing winning funds from this website. They keep saying everything is OK.. I'm extremely concerned this website is a scam. Any advise on this please?
Brendan.
há 2 anos
I'd give them 2 weeks in total. If there's everything OK as they claim, they should send you the winnings within 2 weeks. That's enough time.
1
há 2 anos
Hi Daniel
Thanks for the reply.
So if after 2 weeks I get nothing.
What will I do?
Will I send complaint to gambling commission? Or what options do I have... Its rediculous. The second or even if I get the funds I'm closing down that acc
há 2 anos
I can see here that Librabet has many resolved complaints on our website so I believe it was a good idea to start with submitting the complaint here. Let's see how it develops.
há 2 anos
Sério, como esse cassino consegue essa classificação, os jogos continuam travando, então os jogos que você acabou de jogar não funcionam mais. Estou jogando há 4 horas travando cerca de 50 vezes com o suporte, você ouve dizer que temos manutenção ok, mas 5. 7. 9 vezes no dia eu joguei em cassinos ruins, mas essa é a dureza, então não é divertido jogar 9 estrelas em 10 é apenas uma grande piada, o site simplesmente não funciona.
Traduzido automaticamente:
há 2 anos
Hello,
I gave the casino a try and everything was smooth and pleasant. However, I can imagine that it's not good to let players play when the site is under maintenance. On the other hand, I think that it's ok if the site runs smoothly after the update.
To learn more about the casino's reputation, kindly check the proper tab:
https://casino.guru/Librabet-Casino-review#tab=js-tab-reputation
há um ano
Boa tarde, estou registrado neste cassino há duas semanas. Na passada segunda-feira solicitei um levantamento de 170€ com cartão. Depois de contatá-los via chat ontem, eles me disseram que geralmente leva 3 dias úteis. Qual é a minha surpresa que hoje cancelam o saque e devolvem o saldo para minha conta.
Eles não me notificaram de forma alguma sobre o motivo.. se algo precisa ser verificado.. eles cancelam sem dar mais explicações.. o suporte do chat não sabe me explicar.. eles apenas me dizem que eles deixe um recadinho para que o departamento financeiro entre em contato comigo. No momento, esta casa de apostas não é muito séria. Solicito sua mediação para poder sacar meus ganhos.
Traduzido automaticamente:
há um ano
Boa tarde, estou registrado neste cassino há duas semanas. Na passada segunda-feira solicitei um levantamento de 170€ com cartão. Depois de contatá-los via chat ontem, eles me disseram que geralmente leva 3 dias úteis. Qual é a minha surpresa que hoje cancelam o saque e devolvem o saldo para minha conta.
Eles não me notificaram de forma alguma sobre o motivo.. se algo precisa ser verificado.. eles cancelam sem dar mais explicações.. o suporte do chat não sabe me explicar.. eles apenas me dizem que eles deixe um recadinho para que o departamento financeiro entre em contato comigo. No momento, esta casa de apostas não é muito séria. Solicito sua mediação para poder sacar meus ganhos.
Traduzido automaticamente:
há um ano
Hello Juan1988,
as my colleague Kristina already said in your complaint. This can be caused by several things. This may be due to an incomplete KYC verification process or due to many withdrawal requests from players or it could be because of some rule violation. Please try to wait a little bit longer. 🙂
Editado pelo autor há um ano
há um ano
Librabet closed my account for no reason and stole almost all the money. Account have been closed for no reason and I don't care why but the money must be returned to the customer not stolen. They don't want me to play with them anymore.. ok, but money is paid out, not stolen. Probably the account were closed because I am a player who brings them losses and not profits. I had almost PLN 1,000 in my account and after a month of tormenting them with e-mails, they only withdraw... PLN 60 (!!!). All bookmakers licensed by Rabidi N.V. it's a scam. Stay away from them.
há um ano
I'm sorry the casino isn't willing to listen to our recommendation. 🙁
Allow me to quote from the complaint, if you don't mind:
"We strongly disagree with the casino's decision to confiscate your winnings due to a rule that we consider to be predatory and against our Fair gambling codex. We are forced to close the complaint as ‘unresolved’, which will influence the casino’s rating in a negative way."
há um ano
I have enjoyed playing on this casino and casinos under same brand.
Only complain against librabet is that it seems that withdrawal time is taking very long. I have waited for over a week for withdrawal under 100€ which i got playing as raw deposit since bonus was cancelled cause of managments decision even tho i had email that was offering me 100% bonus.
há um ano
That's good to know, and I thank you for submitting the user review too!
One week for the withdrawal sounds far too much, but sometimes - it depends. Was KYC verification included, perhaps?
Furthermore, are you still allowed to take other bonuses? I know this "management's decision" as the final state of bonuses termination. 🙂 So, I'm curious.
há um ano
No KYC included and i was told everything is fine in this matter also. It was just due to technical error it seems, which is a bit strange cause i was told many times its just in que for processing everything is fine etc.
I am not sure if im allowed to take more bonuses. I quess i have to ask but i doubt since there was bonus available but when i deposited i was told in live chat that im not allowed to get bonus by managements decision.
há um ano
Ok, that's not as clear as I was hoping for. Such inconsistency may raise some suspicion, right?
If you still struggle with the withdrawal, maybe it is time to submit a complaint here on our website:
https://casino.guru/complaints/create
Just be aware there are hundreds of recently opened complaints, but the team is doing all they can to keep up with new ones.
How does it sound to you?
há um ano
Everything is fine now, i made new withdrawal request and it was processed faster and money arrived within 2 days
Editado pelo autor há um ano
1
há um ano
Cool! I was hoping the complaint won't be necessary 😀.
Could you share what made you pick up this particular casino anyway? I mean, I'm just curious how players choose where to play. No need to answer, of course.
✨
há um ano
Bandidos. Eles nunca pagam retiradas de jogadores. Não acredite em nada do que escrevem acima. Estes ladrões não valem o seu 1 euro.
Traduzido automaticamente:
há um ano
Send us the receipt you lier.
há um ano
Sure Tirokafteri . where do you want me to send it? Can you read what i wrote? It took me over week to make this withdrawal what i got and they declined my bonus which they had promoted? I was not saying this in positive way. 
1
2
