My complaint is currently being investigated here on Casino.Guru. So far, I haven't filed a complaint with the licensing authority, Curacao Gaming. I'll wait to see what Casino.Guru's verdict is on the matter, but I believe we won't be able to avoid involving Curacao Gaming, as the casino is unwilling to pay and is making false claims about me.
Hello,
This is, more or less, what Jaro said. Let's see where the current complaint leads, and then it may turn out to be handy to call the licensing authority for help. Sure thing!
I'm quite interested in this case since it reflects a sort of questionable decision - if you ask me.
Well, I hope the resolution is at hand!
So far, you have been very patient and brave, I wish you a fair ending! 🤞🤞🤞
They do not want to negotiate, they do not want to pay the winnings, and close the claim as resolved
Hey there.
We were talking about these situations on today's regular call, and thanks to my colleague Andrej, I recalled your issue. Thus, I thought I should stop by and share my point of view:
Simply put, you should also submit the complaint here through the Casino Guru Resolution Center.
I'd say you have nothing to lose; let's try to help you find a fair solution.
If you like the idea, and I certainly hope you will follow my advice, please use this link to start the complaint.
Hello Radka, my claim on another site has reopened, for the third time, now the casino wanted it.
After the casino itself opened and ignored the claim, the second time it closed again as unresolved, and a few days later the casino reopened the claim, for the third time
Não é conveniente para mim escrever em inglês, escreverei em russo. no site mais recente, há alguns meses minha reclamação foi encerrada como não resolvida, o cassino a ignorou completamente. Depois passaram-se cerca de 2 meses e a reclamação foi aberta novamente por iniciativa do casino, o casino tentou provar que se uma pessoa não trabalha, isso é motivo para não lhe pagar, uma vez que não consegue confirmar a origem dos seus rendimentos. Mas não é assim, sob a licença de Curaçao existem muitas opções de como confirmar a origem da renda, não foram os únicos informados sobre isso. O cassino ignorou novamente e a reclamação foi encerrada novamente como não resolvida, vários dias se passaram, o cassino decidiu abrir uma reclamação novamente e concordou que eu poderia fornecer documentos alternativos, enviei esses documentos há 2 dias😂🤣🤣🤣
depois de 3 meses eles concordaram com documentos alternativos😃
Great so it looks like things are moving forward yes ? I wonder if you'll get your money then. Could you please let us know if anything changes and moves ahead again ? I think this could be a good sign that the situation could be resolved.
If this does not happen, then you have the option of filing a complaint with us as Radka mentioned. But fingers crossed. 🤞🤞☘️
Eles disseram que dentro de 3 dias devolveriam os ganhos.
Estou aguardando o pagamento deles.
👍👍👍👍👍😃🙏🙏
That's a great feeling. I hope it happens and you get your money in the end, because it's been quite a long time since this case has been dragging on. So if you get the money or again any response from the casino, don't hesitate to update me. I believe your money will be in your account as soon as possible. 😉😊
Hi Jaro, I sent the wallet details yesterday, they promised to give the winnings within 3 days.
So let's see if they will meet the deadline and the money will come by then. I am also pleased for you that it looks like this endless story is coming to an end. Hopefully a happy one. 😊
Perfect, we're popping champagne. I'm happy with you that you finally got your money after so long. I hope you enjoy your winnings. 🎉☘️🎉
Anyway, my question is whether you will stay in the casino now or will such a long time to withdraw convince you to go somewhere else ?
Unbelievable. Sounds good! Good luck Mate!
🙏🙏🙏
🙏
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