Malina Casino - discussão geral

I deposited the minimum for the welcome bonus, receive the 100% + 20 RG of the total 180 RG, and they are denying me my 180 RG, for administrative reasons, since 3 sites of the same management deny me the bonus, I deposited for the first time and not receive the bonus!

Hi, are you aware of any reason why you would be denied access to bonuses throughout the group ?

negative, nothing informed, they don't even say why, there was one of the sites that even disabled the chat so as not to answer me, maybe it's because I'm profitable and unfortunately they just want to win, and take our money!

Hmm, are you really that successful with bonuses ? Well, congratulations. 

But I find it strange that even though the casinos have the same management, neither of them gives the exact reason. I'd say it's probably time to switch to another casino or group if you feel they have something against you and it's gratuitous. 

What do you think?

Look, I had winnings on some of their sites, I even won 2500 BRL and they didn't pay me, they claimed that I had used my bonus balance and they only paid me 600 BRL. they are blocking me due to profitability possibly

And did you accumulate the winnings by playing with bonus money?

I mean - are you convinced their approach was not fair - How about submitting a complaint regarding the matter?

If you are correct, we'll do our best to help you.

How does that sound to you?

Yes, I will open a complaint

In this case, I wish you a fair resolution. 🤞🤞🤞

Hello, I've been waiting for my payout from malinacasino for 5 days now. They ignore everything. According to support, I don't even have to verify myself because my winnings of 500 euros are apparently too low. Can you help me get my money?

Hallo ich warte mittlerweile seit 5 Tagen auf meine Auszahlung von malinacasino. Die ignorieren alles. Laut Support muss ich mich nichtmal verifizieren, da angeblich meine Gewinnsumme von 500 Euro zu gering ist. Könnt ihr mir helfen mein Geld zu bekommen ?

Hey, I'd say stay patient. 5 days isn't very long and I can see the casino communicating with you when you say they told you that you don't have to verify. 

We give casinos 14 days to send money to players, so keep checking back to see where you stand and if nothing happens, feel free to get in touch and we'll try to help.

For now, keep a cool head and wait and see how it goes. 

Hello, I feel the same way. Have you received your money yet?

Hallo geht mir genauso, hast du mittlerweile dein Geld bekommen?

Hey, yes, I actually got my money. It just took ages, relatively speaking. I think 5-8 days. But the money arrived.

Moin, jau habe dann tatsächlich mein Geld bekommen. Hat nur ewig lange gedauert , also im Verhältnis. Glaube 5-8 Tage. Aber Geld kam an.

That is nice to hear.

Did you have to go through the verification process at the end?

Which payment method did you use at this casino, if you don't mind me asking?🤔

Hello everyone, I'm having withdrawal problems at MalinaCasino. They keep canceling the transfer I request and I don't know what else to do. I have been told that the MasterCard withdrawal option is not available. What annoys me most is having the MasterCard option unblocked and not being able to use it. I feel like the casino is trying to trick me or delay payments.

Hello!

You have already submitted a complaint too. That's a dedication. Would you mind sharing a bit more regarding the paymet and the issue in more detailed way. For instance:

Is this your first withdrawal from this casino?

How long have you been struggling to get paid?

Are you by any means in touch with the casino support?

Feel free to add whatever you may to this subject; our main goal is to understand it the best we can.

I've been struggling with the withdrawal for a few days now and this is my first withdrawal and I've already contacted customer support and they told me that payment by mastercard is not available . To try another way and that's what I did . But this is the casino's mistake, not mine, so my withdrawal is always delayed. I just want what belongs to me. This makes me think that they don't want to make the transfer. I was told that my bank had refused payment from Malinacasino. I called my bank and was told that they hadn't received any money and the transfer was never made. In the customer support chat they all say several different things. One says MasterCard isn't available but the option is there to be used, another says it's my bank that refused the payment and I believe it's my bank 100%. I've already posted a complaint to Malina casino here on the complaints page

May I ask if Mastercard is stated as an available option for withdrawals at the casinos site, please? If yes, then I don't see where the problem is. 🤷‍♀️ And which other option did you choose now to withdraw?

Also, I saw in your complaint that Nick asked some additional questions, and it is for the best to answer all of those in detail so he can investigate and get the resolution of your case to the end as soon as possible.

When exactly did you request your withdrawal, and since when has your account been verified, if I may also ask?

I made a win of €1500 (without using bonuses), after having staggered the amount in 3 withdrawals of €500 each from September 2nd to today I have not had the money, nor an email, nor even a change in my request. The site does not ask me and does not even give me the possibility to verify the account. After sending several emails the situation is still at a standstill and 7 days have passed!

Ho fatto una vincita di 1500€ (senza utilizzare bonus), dopo aver scaglionato l’importo in 3 prelievi da 500€ l’uno dal 2 settembre ad oggi non ho avuto ne i soldi, ne un’email, e neanche un cambiamento della mia richiesta. Il sito non mi chiede e non mi dà nemmeno la possibilità di poter verificare l’account. Dopo aver mandato diverse e-mail la situazione è ancora in stallo e sono passati 7 giorni!

It is not nice if the casino doesn't communicate with its players at all, and I am sorry for this.

We usually give casinos 14 full days to proceed with the payment before our complaint team can intervene, so if there is no change in your case, please let us know and we will assist you.

Is this your first withdrawal attempt at this casino? Is that right?

Please be patient and try to check the spam folder in your email, as sometimes these kinds of emails can finish there as well.