MostBet Casino - discussão geral (página 19)

Hello Jaro,

Please, you can't file a complaint here or Mostbet casino is not in the list of casinos when I want to file a complaint here.

Thanks for the advice.

Ahoj Jaro,

Prosim tě nejde podat tady stížnost nebo kasino Mostbet neni v seznamu v kasin, když chci podat stížnost tady.

Dik za radu

Hi Jaro can't send a complaint on your website or Mostbet casino is not on offer. So I can't send it. Mostbet casino still says the same thing. My bonus disappeared, I had 12500 there but they can keep it. I only had a win of 94 thousand from a sports betting ticket.

Ahoj Jaro nemůže na Vašich stránkách poslat stížnost nebo v nabídce neni kasino Mostbet. Takze mi to nejde poslat. Kasino Mostbet stále píše to stejné. Bonus mi zmizel mel jsem tam 12500 ale ten si můžou nechat. Vyhru 94 tis jsem měl jen z tiketu na sportovních sazkach.

Good afternoon, dear players!

Account verification may take at least 60 days from the freezing of the gaming account, but the verification period may be changed at the discretion of the Betting Company and may be extended or shortened depending on the complexity of the case (according to paragraph 2.9 of the rules).

You will be notified of the outcome of the verification process.

We verify accounts primarily to prevent illegal and fraudulent behavior and to ensure compliance with the rules. The details of this process cannot be disclosed for obvious reasons. Our experts make every effort to complete the verification as quickly as possible and make a quick decision.

Thank you for your understanding!

Dobré odpoledne, vážený hráči!

Ověření účtu může trvat nejméně 60 dní od zmrazení herního účtu, ale doba ověření může být změněna podle uvážení Sázkové společnosti a může být prodloužena, nebo zkrácena v závislosti na složitosti případu (podle odstavce 2.9 pravidel).

O výsledku procesu ověření budete vyrozuměni.

Účty ověřujeme především proto, abychom zabránili nezákonnému a podvodnému jednání a zajistili dodržování pravidel. Podrobnosti tohoto procesu nelze ze zřejmých důvodů zveřejnit. Naši odborníci vynakládají veškeré možné úsilí, aby dokončili ověření co nejrychleji a učinili rychlé rozhodnutí.

Děkujeme za pochopení!

So I'll write to you that you can wait forever. This is the casino that I promote that sends payments within 3 days. When you deposit, there's no problem. If you win something, they freeze your account. Then they write in the chat that it's not in their competence. I've never experienced that at any casino. So you can deposit and play, but you can't withdraw. No communication, I always write that there will be a video call via Skype and no one is there.

Takže ti napíši, že můžeš čekat do nekonečna. To je kasino, které propaguji že platby posílají do 3 dnech. Kdyz vkladaš neni problem. Pokud neco vyhraješ zamrazi účet. Pak na chatu píší, že to neni v jejich kompetenci. To jsem jeste nikdy nezažil u žádného kasina. Takže vkládat a hrát můžeš, ale vybírat nelze. Komunikace žádná vzdy napíši, ze proběhne videohovor přes Skype a nikdo tam neni.

Look

Koukej

I would say it's not the best sign if they tell you they want to talk to you on Skype and no one is there. Anyway, Skype shouldn't even work anymore.

Regarding your situation, I noticed that you say that the winnings come from sports betting, which unfortunately we do not deal with. We do not have sufficient knowledge or experts in this area.

However, if you ever have trouble filing a complaint, you can choose any other and write in the text which one it is specifically about and our team will then fix it.

Once again, I'm sorry that you've found yourself in this situation, but I'll try to at least share links that might be able to help you.

You can find them here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.sportsbookreview.com/sportsbook-complaint/

https://www.askgamblers.com/submit-complaint

To nie je najlepší znak by som povedal, ak ti povedia, že s tebou chc´mať hovor cez skype a nikt tam nie je. Každopádne skype by uˇu ani fungova´ť nemal.

Čo sa týka tvojej situácie všimol som si, že hovoríš, že výhry pochádzaju zo športového stávkovania, ktoré ale my bohužial neriešime. Nemáme dostatočné znalosti ani expertov na túto oblasť.

Ak budeš mať ale niekedy problém založiť si sťažnosť, môžeš vybrať, že hocijaké iné a do textu napísať o ktoré konkrétne sa jedná a náš tím to potom opraví.

Ešte raz je mi ľuto, že si sa dostal do tejto situácie ale pokúsim sa zdieľať aspoň linky kde by ti možno vedeli pomôcť.

Nájdeš ich tu:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.sportsbookreview.com/sportsbook-complaint/

https://www.askgamblers.com/submit-complaint

Hello Spring.

I sent a complaint to Mostbet using the links you sent me, but no one heard back. Is there still a way to file a complaint? Mostbet wrote this again. It's been a long time and I'm at a loss.

Good afternoon, dear players!

You will be notified of the outcome of the verification process.

We verify accounts primarily to prevent illegal and fraudulent behavior and to ensure compliance with the rules. The details of this process cannot be disclosed for obvious reasons. Our experts make every effort to complete the verification as quickly as possible and make a quick decision.

Thank you for your understanding!

Best regards

Mostbet Security Service

[email protected]

Ahoj Jaro.

Ty odkazy co jsi mi poslal jsem tam poslal stížnost na Mostbet, ale nikdo se mi neozval. Je ještě nějaká možnost podat stížnost. Mostbet opět napsal tohle. Je to, už dlouho a jsem bezradný.

Dobré odpoledne, vážený hráči!

O výsledku procesu ověření budete vyrozuměni.

Účty ověřujeme především proto, abychom zabránili nezákonnému a podvodnému jednání a zajistili dodržování pravidel. Podrobnosti tohoto procesu nelze ze zřejmých důvodů zveřejnit. Naši odborníci vynakládají veškeré možné úsilí, aby dokončili ověření co nejrychleji a učinili rychlé rozhodnutí.

Děkujeme za pochopení!

Best regards 

Mostbet Security Service

[email protected]

Hi, I'm really sorry.

What can I add, if Ask Gamblers doesn't respond either, then I'm afraid there aren't many options, except for the licensing authority, which, as far as I know from my search results, basically doesn't respond to complaints related to sports betting.

But I think there is still a possibility that some positive result from Mostbet will come. This doesn't sound like a negative opinion to me yet.

Anyway, if it turns out later, when Mostbet comes to a decision, that it's not really about sports betting and sports rules, but about the account and perhaps an AML snag, please mention it here.

Just let us know how things go. I hope this is all just a very unpleasant formality.

Ahoj, to mě vážně mrzí.

Co já můžu přidat, tak pokud ani Ask Gamblers nereagují, tak pak se obávám, že není moc možností, kromě licenční autority, která ale co já vím podle výsledků mého hledání, na stížnosti spojené se sportovním sázením v podstatě nereaguje.

Myslím si ale, že je stále možnost, že nějaký i pozitivní výsledek od Mostbet ještě přijde. Tohle mi zatím nezní jako zamítací stanovisko.

Každopádně, kdyby se třeba později ukázalo, až Mostbet dospěje k nějakému rozhodnutí, že nejde úplně o ty sportovní stávky a sportovní pravidla, ale o účet a třeba AML zádrhel, tak to tady prosím zmiň.

Dej nám prostě vědět, jak se věci vyvinou. Já doufám, že tohle celé je jen velmi nepříjemná formalita.

I've had nothing from the 19th until today to reinforce my verification on my profile so that I can request a link to my phone number on mostbest always tells me one thing and another and never gives me an effective answer

Olá,

Acredito que o cassino deveria realmente te ajudar com isso, mas se você diz que as respostas deles não são eficazes, isso complica as coisas. Poderia me informar quais conselhos você já recebeu até agora, por favor?

Eu, por exemplo, tive um problema com a verificação do meu número de telefone, e a solução foi ligar para minha operadora e redefinir meu telefone para que ele não recebesse mais códigos de verificação — essas mensagens estavam bloqueadas por serem de terceiros.

Então, poderia me dizer exatamente com o que você tem tido dificuldades e qual foi a orientação do suporte do cassino? Talvez possamos descobrir isso aqui no fórum, com a participação dos outros envolvidos também.

That was the fact of it all

Bem, para ser sincero, usei o Google Lens para traduzir e ler os textos, mas não entendi nada. Não sei se tem a ver com a troca de um número de telefone, a sincronização de números de identificação ou a verificação de outra conta. Bem, não sei dizer.

Imagino que outros falantes de línguas não portuguesas enfrentarão a mesma fase.

Você poderia descrever a situação passo a passo, com fluência? 🙏

As I had my other account at mostbest but my cell phone burned out I couldn't do anything but buy another one and I made a new registration at the casino asking them to delete my old account then I asked them a lot to link my phone number to my new ID and nothing has been done since November 19 until today nothing has been solved I was asked to contact [email protected] I contacted them talking about my profile that was wrong saying that I wanted to link my phone number to my new ID so that I could organize my profile that is wrong not according to what is in my documents I sent them e- mail telling them to correct my profile I sent them proof of transfer of my last game until today nothing has happenedemail telling me to correct my profile I sent proof of transfer from the last game so far no one has said anything

Muito obrigado! Agora tenho uma compreensão um pouco melhor dos acontecimentos.

Você sabe que o procedimento padrão é notificar o cassino primeiro, em vez de criar outra conta para notificá-lo posteriormente. Isso, na minha opinião, causou a confusão e criou uma situação bastante incomum para o suporte.

Compreendo perfeitamente por que demora tanto, pois alguém do cassino precisa processar essa sua "transação".

Bem, suponho que você deva dar a eles tempo suficiente para resolverem isso, porque sua ideia estava fora das regras, para começar.

Não existe uma solução de "comprovante de transferência do jogo anterior" para múltiplas contas devido a uma simples alteração de número de telefone, por exemplo.

Em todo caso, peço uma atualização na segunda-feira à tarde e espero que consigam te ajudar em breve.

Ok I will be informing you of all the updates yes Monday whatever they tell me I will of course contact you thanks

Obrigada você também!

E não se preocupe, na minha opinião isso é "apenas" um problema administrativo. Um cassino respeitável certamente encontrará uma maneira de resolver isso. Aguarde.