OnlySpins Casino - discussão geral (página 2)

Hi Radka,

Unfortunately, the situation with OnlySpins continues to drag on for a very long time, and there has been no real progress so far. The verification process has been reset again, and even the withdrawals that had already been requested have been canceled.

Since we had already discussed this some time ago, I wanted to give you a quick update and ask if you might have any tips on how to best proceed in such a situation.

Thank you, I really appreciate it.

Hi Radka,

leider zieht sich die Sache mit OnlySpins weiterhin sehr lange hin und es gibt bisher keine wirklichen Fortschritte. Die Verifizierung wurde erneut zurückgesetzt und selbst die bereits beantragten Auszahlungen wurden storniert.

Da wir uns dazu vor einiger Zeit schon einmal ausgetauscht hatten, wollte ich dir kurz ein Update geben und dich fragen, ob du vielleicht einen Tipp hast, wie man in so einer Situation am sinnvollsten weiter vorgeht.

Danke dir, ich weiß das sehr zu schätzen.

I'm really sorry that this situation has been dragging on for so long. Our complaint team is in touch with the casino, though, and hopefully soon we'll see some movement.

Please stay patient; there is nothing much you can do now, actually.

Hi Romi,

Thank you for your feedback. It seems I really have no other option but to wait. To be honest, I no longer fully understand the situation, and it's unclear what exactly the casino still expects. I sincerely hope this becomes clear soon.

Hi Romi,

danke dir für deine Rückmeldung. Mir bleibt wohl wirklich nichts anderes übrig, als weiter zu warten. Ich muss ehrlich sagen, dass ich die Situation inzwischen nicht mehr ganz verstehe und unklar ist, was genau vom Casino noch erwartet wird. Ich hoffe sehr, dass sich das bald aufklärt.

That would be for the best, in my opinion, and as you said, hopefully we'll learn more soon.

I will also keep an eye on the case.

Thank you Romi

Danke dir Romi

Hi there. Numerous complaints of non payment and unresolved in your complaints section.

Why is this casino rated 8.8?

Im going through your list of casinos and I am genuinely curious why are you rating all these casinos so high with so many complaints against it not resolved?

Hi there again.

No, all complaints have been resolved. All have been sorted out.

https://casino.guru/complaints/all

Since you still apply the same approach, misinterpret the content and provide false information on numerous subjects related to Casino Guru, your account is restricted when it comes to the forum.

It has been like this for more than 4 months; that is unbearable.

I should also mention that almost everything has now arrived and my problem has been resolved. My complaint should be closed by tomorrow. Thank you for your attention.

Ich muss auch erwähnen das fast alles mittlerweile bei mir angekommen ist und mein Problem gelöst wurde. Meine Beschwerde sollte bis morgen geschlossen sein. Danke für eure Aufmerksamkeit

It has? That's a wonderful update. It took quite some time to resolve that, but I'm glad it is behind you. Thank you for the follow-up.

Do you plan to keep playing with this one? Asking just out of curiosity.

Yes, thankfully everything is sorted out now, even though it took a while. Thanks for the feedback.

I will decide later whether I continue playing there. My primary concern was that the matter was resolved cleanly and the payout was processed in full.

Ja, zum Glück ist nun alles geklärt, auch wenn es etwas gedauert hat. Danke für die Rückmeldung.

Ob ich weiterhin dort spiele, werde ich in Ruhe entscheiden. Wichtig war mir in erster Linie, dass der Fall sauber abgeschlossen und die Auszahlung vollständig erfolgt ist.

Yeah, sure.

I was just wondering if the next payouts might be smoother since the account is verified and many other details have been checked. Still, that is just an idea; the reality may differ. 🙂

Whatever you chose, I wish you easy processing!

Yes, everything has now arrived in full and my case has been closed. Thank you very much for your support throughout the entire process.

I will definitely visit the site from time to time and expect future withdrawals to be smoother now that my account is fully verified. I'd be happy to share any future experiences.

Ja, inzwischen ist auch alles vollständig angekommen und mein Fall wurde geschlossen. Vielen Dank für Ihre Unterstützung während des gesamten Prozesses.

Ich werde die Seite bestimmt hin und wieder besuchen und gehe auch davon aus, dass zukünftige Auszahlungen nun reibungsloser verlaufen, da mein Konto vollständig verifiziert ist. Ich kann zukünftige Erfahrungen gerne teilen.

You're right in your question, and I agree, since I rely on it. When I look for a casino using the references that Casino Guru provides... that's putting Casino Guru's credibility in doubt.

Tienes razón en tu pregunta y me uno a ella ya que yo me guio. Al buscar un casino en las referencias que casino guru me ofrece ... eso está poniendo la credibilidad de casino guru en duda....

Hello, I somehow missed your post here. I'm sorry about that. One way or another, thank you for your overall patience, and it wold be nice to see you back with more, let's say, positive experiences. 🙂

Hello, we can talk about what specifically seems to be the matter if you want. Transparency matters, so go ahead.

No problem, thank you for the feedback. I'm glad the matter has now been resolved and I also hope for positive experiences in the future.

Kein Problem, danke für die Rückmeldung. Ich freue mich, dass der Fall nun geklärt ist und hoffe ebenfalls auf positive Erfahrungen in Zukunft.

In that case, I wish you a smooth withdrawal in the future. If something goes wrong, please share it with others or allow my colleagues to investigate, if you like such ideas.

Have a good one!

Good morning,

I submitted a complaint to OnlySpins casino. I couldn't submit the complaint without using a VPN because CasinoGuru is blocked in France.

I therefore had to use a VPN in order to submit my complaint.

I would like to remind you that I am not a player in Ireland, I am French and I have never used a VPN to play on OnlySpins.

My question is this: do you still accept complaints from French players?

Thank you in advance for your reply.

Bonjour,

j’ai soumis une plainte sur OnlySpins casino. Je n’ai pas pu soumettre la plainte sans utiliser un VPN car CasinoGuru est bloqué en France.

j’ai dû donc utiliser le VPN pour pouvoir soumettre ma plainte.

je rappelle que je ne suis pas joueuse en Irlande, je suis française et je n’ai jamais utilisé de VPN pour jouer sur OnlySpins.

ma question est la suivante : acceptez vous quand même les plaintes des joueurs français ?

merci d’avance pour votre réponse

Of course we accept. We do not have any restricted countries on our website from which players cannot access it. Of course, if our website is blocked in a certain country, then it is not only up to us. In any case, you can use a VPN on our website, and if you have opened a complaint, you can certainly tell our team so that they know which country you are from and what your problem is.

I read about it in the complaint, so I hope this whole case will be resolved. 

I'll keep my fingers crossed for you.🤞