Thank you for your response.
Could you please update the summary of my complaint by removing "Ireland" and replacing it with "France"?
I never played using a VPN and am concerned OnlySpins might use this incorrect information against me.
All my activity was legitimate from France.
Thank you for your help.
Pessoal, não precisam usar VPN. Se alguém quiser registrar uma reclamação, basta adicionar o link direto do site. Essa opção está disponível para todos ao abrir uma reclamação.
Se não for possível acessar o CasinoGuru da França, uma VPN é absolutamente necessária.
De resto, para cassinos online, não é necessário usar uma VPN, já que todos eles têm sites espelho que funcionam na França. O OnlySpins funciona perfeitamente para mim; nunca precisei usar uma VPN.
I’m going through exactly the same thing. OnlySpins does pay — very slowly, admittedly — but I think it’s reliable (at least, I hope so). You really have to be patient and keep following up with them.
I know it’s uncomfortable and honestly very annoying to have to chase them every day, but unfortunately you shouldn’t give up and you should keep all the evidence.
One piece of advice: don’t play again, keep your winnings and continue communicating with OnlySpins by email until you get paid.
Situations like this are always stressful, especially when you’ve already submitted so many documents and just want some clarity. It does sound like a lot of it comes down to address verification and internal review delays. Hopefully now that everything is under manual review, things will finally move forward.
Fingers crossed it gets resolved soon 🤞.
Thank you for your response.
Could you please update the summary of my complaint by removing "Ireland" and replacing it with "France"?
I never played using a VPN and am concerned OnlySpins might use this incorrect information against me.
All my activity was legitimate from France.
Thank you for your help.
I am unable to update it, as I am not in complaint team. In any case, be sure to write to Petra and she will take care of it so that you can avoid further inconvenience.
I hope everything turns out well.🙂
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