So you basically have to guess which games are excluded from wagering count? Now imagine you manage to clear the wagering requirements but you played a game that could be banned while a bonus is active and they simply void your balance, I'm sure this could happen, have seen similar scenarios in other casinos
Após estas declarações do Suporte LiveChat com Nora, estou muito cético quanto à seriedade deste cassino:
Nora
Você pode jogar os jogos que quiser e verificar seu acúmulo com tranquilidade. Você pode ver o valor do rollover atual clicando no seu nome de usuário e selecionando a opção "Campanhas".
Ok, então o que significa 100% - Todos os jogos de caça-níqueis, raspadinhas e jogos casuais (excluindo as versões listadas abaixo)?
Já que a lista mencionada não se encontra lá?
Parece haver jogos de slots excluídos, caso contrário não seriam mencionados lá!?
Nora
Eu recomendo que você apenas verifique o rollover ao jogar para ter certeza de que está tudo bem.
Não, obrigado. Não gosto de comprar gato por lebre.
Por favor, diga-me os jogos de slots excluídos :(
Nora
Eu gostaria de lhe dizer isso, mas poderia enganá-lo com informações erradas.
Estou feliz em aceitar isso
Nora
Então, obrigado por nos contatar. Caso não tenha mais dúvidas, podemos encerrar o chat. Tenha uma boa noite e mantenha-se saudável!
Nora saiu do chat
Estão me sendo recusadas informações. Devo depositar primeiro e depois descobrir quais jogos de slots estão excluídos com um bônus ativo?
Polegares para baixo !!
Trata-se do código de depósito personalizado: WLC120FS50
Existem termos e condições de bônus específicos:
https://palmslots1.com/tc-pages/private-casinobonus-fs
Hi, in your case I would also reconsider whether I would eventually deposit in a casino. With the situation you described, it looks like you're buying a cat in a bag, which may not turn out well after all.
However, I was intrigued by the response that "I would like to tell you that, but I could mislead you with wrong information." I do not think this is very professional and serious.
Anyway, can you tell us how you finally made your decision and whether you deposited and played ?
One week and no update for the withdrawal - There was an issue with the KYC on my payment methods, it was not stated how/what should be included in the screenshot and the only way i could see that there was an issue with the verification was when hitting the withdrawal button and it was showing the window of KYC. No email,no message about it.
7 dias se passaram para mim e o pagamento ainda está sendo processado!
Cassino ruim que eu não vi!
One week and no update for the withdrawal - There was an issue with the KYC on my payment methods, it was not stated how/what should be included in the screenshot and the only way i could see that there was an issue with the verification was when hitting the withdrawal button and it was showing the window of KYC. No email,no message about it.
This is all wrong, and I am beginning to be a bit suspicious about the casino's qualities!
The worst of all is always a lack of communication, yet it is also the most common issue players are experiencing over and over again.
I wish you luck, keep us posted!
Would the stuff I mentioned be sufficient for a complaint even in the Curaçao page?
Você pode fazer uma reclamação mesmo que lhe enviem 1 centavo a menos, Curaçao eGaming (CEG) pede que é importante ter evidências para apoiar sua reclamação para validá-la, não importa o motivo, ele quer as evidências
I have kept many chat transcripts and the KYC thing I had problems with. Thanks for the feedback will go for the complaint later today.Did you have an update for your case?
Estou apenas esperando o pagamento final ser compensado, nunca mais entrarei neste cassino
O suporte ao cliente sempre promete alguma coisa, mente, trapaceia, não fala nada de concreto! Este é o pior cassino de todos os tempos
Minha reclamação foi aprovada agora (CEG) aguarde as evidências do palmslot para decidir e eles me avisarão
After another communication with the representatives, one of them told me that the financial department is currently reviewing my withdrawal - Few hours later i contacted them again to ask. That time, the representative told me that they have no direct communication with that department. In contradiction to the previous representative, i showed them a transcript that they do had some communication. Then they told me that they the financial department left them a note. All these are documented with the transcripts and please let me know if the admins want to have them for a complaint. This is a profound way to joke around with the customers.
Hello,
admins do not need any of that unless you submit a complaint through the Casino Guru Resolution Center. Which is always recommended as a first step. In such a case you will communicate with a complainant holder, you know the forum is not a place where complaints are handled.
Feel free to submit the complaint by using this link: https://casino.guru/complaints/create then provide all necessary data through that channel, please.
Acho que esse cassino PALMA SLOT deveria ser fechado e fechado, eles são golpistas
I see, then, that your last withdrawal still hasn't come. I saw that you managed to file a complaint where you mention that it's been a week since you received the money. It should be noted that we give casinos 14 days to resolve such a situation, but on the other hand, I understand that you probably just want the last payment and to cross the casino off your list, am I right ?
Anyway, I hope it will be resolved soon and you will be satisfied and everything will turn out fine.
The same lies is what i hear from them.
8 days now since i requested cashout.
Keep away from this shithole casino!
Hi. I have the same problem. I requested cashout 8 days ago and the keep on misleading me and avoiding concrete answers.
Did you get your money then?
I got the money, so I guess if there's nothing wrong with the documents you should be good to go.
Thank you for your reply and your kind words.
Just another question, because i am tired of waiting.... How long did it take in your case from withdrawal request to gettingbthe money?
Best regards!
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
