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I don't know... what do you think? I think that if the casino wants to build its brand, there should be no problems with further payments, right?
RichPrize Casino - discussão geral (página 8)
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It sounds very logical to me. Sadly, this is a question I can't address. I hope the complaint will be reopened soon, and you'll get a chance to understand what seemed to be wrong.🙏
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Richprize please read this and step in to sort it out!!. User ID for Richprize id-55231. Right so I deposit €680 euro in a short space of time…. Over a few days I managed to win €2030 euro total. This is valid money and no rules broken and no wagering needed everything 100% complete. I have 30 screen shots of hard evidence to prove it. I was firstly messed around with KYC even after you recently emailed me to say I was fully verified throughout my account. You still send 4 emails asking for picture that you already approved. Withdrawal supposed to take 1-3 days. I’ve been waiting all week for 5 separate withdrawals totalling €2030. Even though straight away it says "CASHOUT accepted".
You ignore my live chat messages and ignored 7 polite emails.
Yet 2 days ago I had an email from Victoria a VIP manager. This is what she had said to me -
" Dear Thomas,
I trust this message finds you well. My name is Victoria. I’m a VIP manager at RichPrize casino.
I regret to inform you that, due to a temporary backlog in processing payments, your withdrawal has experienced an unexpected delay. I understand how this can be distressing, and I want to offer a solution that ensures you continue to enjoy the entertainment we provide.
To avoid any further inconvenience, I would like to offer you the option to process a partial withdrawal of €700,
while the rest of the funds will be returned to your balance. This will allow you to explore a wider range of entertainment options in our casino, with the exception of sports betting, which will be temporarily restricted.
I understand that this may not be the ideal situation, but I hope it provides you with a more enjoyable gaming experience while we work diligently to resolve the payment processing backlog. Your satisfaction is important to us, and we aim to make your time with us as enjoyable as possible.
If you wish to proceed with this option, please confirm your decision, and I will promptly process the partial withdrawal. If you have any questions or require further assistance, please do not hesitate to reach out.
Thank you for your understanding and continued support. We are committed to ensuring your experience with us remains positive.
Warm regards,
Victoria "
So firstly she did not promptly send any money at all like stated.
Secondly why can she send €700 but not the €2030 I’ve been waiting for?!
Thirdly why is sports betting restricted when it looks fine to me - why can I not play on that?
Here comes the best bit - I then reply to her email asking if after she sends the €700 and returns €1330 back to my casino balance can I request that €1330 again? Her reply was "yes you can after you wager it all on slots of course!"
Are they joking me? They want me to wager my own valid winnings that for some reason they don’t want to give me a single bit of????
Does not make sense at all it’s an absolute joke!!!!!!!!!!
I will not stop until I get my €2030 withdrawals.
Customer service now unresponsive.
I want RichPrize to step in on this review and tell me how they can treat other human beings in this way? You have ruined my life. Give me my money and I will delete the review!
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Hello, I'm sorry to hear such a story.
Just a few notes:
In order to address one active casino representative, use the reply button. Through that, the casino rep will be notified about your post.
The way I see it, those €700 are just a part meant to be sent as soon as possible, and due to an amended reason, the rest is in delay. Actually, it makes sense to me. Obviously, the casino is experiencing some sort of issue, and this is your partial solution.
When it comes to this point: "Here comes the best bit - I then reply to her email asking if after she sends the €700 and returns €1330 back to my casino balance can I request that €1330 again? Her reply was "yes you can after you wager it all on slots of course!"
I'm almost clueless, I would expect a decent explanation too.
Have you perhaps taken a bonus? This is the first thing I would ask you if this was a complaint.
I'll be waiting for your reply. 🤔
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I tried to cancel most bonuses but the ones they gave me out of no where I wagered 100% with bets sticking to the small print rules and made sure of it before requesting any withdrawal- I have attached some pics here to show you.
I still have not received no money not even the £700 promised like 3 days ago.
I have emailed about 5 different people from RichPrize nobody’s responding at all. I hope they step in here and sort it because I’m getting no where. I will make sure they have 0 reputation if they continue this way.
To me it feels like they don’t want to pay me €2030 and just want to give me my deposits back and hope I lose the €1330. They have gave me nothing
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OK, and thanks for the screenshots. Do you know what?
It's Friday; let's give it time until Monday evening. If you have no money or explanation on Monday, I would suggest submitting a free complaint through Casino Guru Resolution Center.🤔
Does it sound reasonable to you?
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Check this out. Unbelievable. I’ve done nothing but be legit and nice throughout - 
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Infelizmente, tive um problema semelhante com o chat ignorando completamente as minhas mensagens, o que é muito triste, o casino não deveria tratar os seus clientes assim. O valor é muito grande, espero que o casino seja justo e pague o valor total. Não entendo que o cassino queira pagar parte e o resto tenha que ser entregue no cassino, parece que o cassino esperava que você perdesse esse valor nas máquinas caça-níqueis.CasinoGuru, espero que você vai ajudar a resolver o problema tanto quanto você me ajudou, pelo que sou grato a você 😀 A Sra. Wiktoria é muito prestativa, talvez ela possa ajudar :)
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Helpful by not sending my money and closing my account and messing me around? I don’t think so.
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Você tem que ser paciente...Acredito que o Casinoguru irá ajudá-lo a resolver seu problema. Acredito que o casino Richprize quer reconstruir a sua marca e bom nome e fará de tudo para lhe pagar o dinheiro, por isso recomendo ter um pouco de paciência.
No entanto, creio que se isso não fosse feito, o Casinoguru deveria baixar drasticamente a classificação do casino Richprize porque o montante em questão é muito elevado e não pode ser comparado a, por exemplo, 50 euros.
Sra. Radko, você também acha?
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Well they wrongfully didn’t pay valid winnings of €2030 and then choose to close my account.
Its been a week and I’ve had no money or no response to anything.
Does that sound like a nice place to you or a complete SCAM
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Esperei mais de um mês pelo meu pagamento e finalmente o recebi, então espere um pouco, se nada funcionar, faça uma reclamação.
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I can’t wait to see its rating drop rapidly. They refunded a very small portion of my deposits this morning - so they couldn’t even get that part right. What a complete scam!
I will never see my €2030 winnings!
No one realises I’ve been close to crying because what they have put me through in the past week - imagine planning amazing things only to have that taken away from you for no reason.
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Let's give it a few more days; hopefully, Victoria will address this issue here on the forum. If not, I suggest a complaint.
It's free, so give our specialist a chance to help you find the right approach and explain it to the casino representatives.
https://casino.guru/complaints/create
What do you say?
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Infelizmente conheço esta sensação quando uma pessoa dedica muito tempo ao seu jogo, e quando consegue ganhar algo, o que nem sempre acontece, o casino retira os ganhos sem motivo... Tive a mesma situação com o casino Bet Nox... Eles acabaram de me enganar por 635 euros e a sua classificação não caiu em nada
Espero que a Sra. Weronika ajude aqui
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I will give it a few more days. Then I will open a complaint and upload all my evidence for all to see. Also if they don’t even refund the rest of my deposits like stated in the email they sent me then I will add that into my complaint, but really my mission is to get the money I had won fair and square and to expose them for the unforgivable and disgusting way they have treated me.
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It's certainly not a pleasant situation to be in, and I understand your frustration as much as anything. Let's see if something changes in a couple of days and if not, then it would be wise to file a complaint as you announced.
However, it's great that you have evidence at hand that will certainly help you if it goes too far. Let's just hope that it won't be necessary and your money will be paid out.
If you have any new information please do not hesitate to let us know. We will wait and hopefully everything will work out in the end.
1
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Check this out guys! Check what the lovely Victoria had to say in response to my complaint on here -
https://casino.guru/richprize-casino-player-s-account-closed--winnings
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Also I’d like to politely ask why is the rating so high for RichPrize?
6 negative reviews and a total of 15 unsolved and open complaints?
Plus for the record in every dodgy casino I’ve played on for 15 years there has been a "vip manager" named Victoria or Wiktoria. I predict it is multiple criminals using this same name across a huge network of dodgy casinos.
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Dear Thomas,
I am writing to acknowledge the concerns you raised regarding the withholding of your winnings at RichPrize.
First and foremost, I would like to extend our sincerest apologies for any inconvenience or
frustration you may have experienced. It is our priority to ensure that our players have a clear understanding of our policies and feel valued within our gaming community.
The issue you have raised pertains to T&C Clause 5.19, which states:
'The Company reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation may
be credited to You; however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in Your Casino account in any circumstances allowed by Law.'
Our Terms and Conditions are crafted with the utmost care to establish a fair and transparent relationship with our players while adhering to legal requirements. The mentioned clause empowers us to protect the integrity of our platform and ensure compliance with the law.
To address your concerns, our team has reviewed the specific circumstances leading to the
withholding of your winnings, and we found that it was a necessary measure, justified within the boundaries of the law and our policies.
We understand that this may be disappointing, but we assure you that these actions were taken with the best interests of all our players in mind.
We would like to inform you that all deposits made during the time when your account was open have been successfully refunded in accordance with our refund policy. Your account has now been closed, and no further payments will be issued.
This represents our final viewpoint on the matter. While we understand that this situation may not have met your expectations, we genuinely wish you the best in your future. We value your time with us and sincerely hope that you continue to enjoy your online gaming experiences, wherever they may take you.
Sincerely, Victoria
