há 7 meses
OK, então o que acontece agora? Eu tenho que conseguir o dinheiro de alguma forma.
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Rolling Slots Casino - discussão geral (página 8)
há 7 meses
Dear cjainter87,
We would like to inform that, the difficulties with payment you have experienced are not on our side.
Therefore, our team highly recommends contacting the payment method directly via email info@paysafecard.com for further assistance regarding your limits of receiving payments.
If you have any questions or concerns, feel free to contact our dedicated support team.
We appreciate your understanding with this matter.
Kind regards,
Rolling Slots Casino Representative.
há 7 meses
Recebi uma resposta do paysafe. Apenas disse que os detalhes de pagamento da conta paysafe não coincidem e que eu deveria inserir novamente os detalhes. Anexarei o e-mail e também escreverei para sua equipe de suporte.
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há 7 meses
Hello cjainter87,
Thank you for informing us regarding this matter.
We will wait for your email, and will make sure to forward it to our financial department for reviewing this case further.
We appreciate your cooperation and patience throughout this time.
Kind regards,
Rolling Slots Casino Representative
há 6 meses
Congratulations on fixing slots to go for for 230+ spins on 3x chance on hacksaw to rinse us! And other slots for that matter! What your company or boss fails to realize is you wont be getting repeat customers. I for one will not come back after losing 600$ on ridiculous rtp! Tell your boss he/she made it! 😁
Editado pelo autor há 6 meses
há 6 meses
Dear belloelton249,
Thank you for your feedback.
We want to assure you that we only work with legal and reputable providers. We do not have any influence over the outcomes of games, including wins or losses, as these are determined by the game providers' random number generators (RNG) to ensure fairness and compliance with regulatory standards.
We also want to remind you to play responsibly and only use funds that you are prepared to lose. If you were unlucky with one provider or in one game, please remember that we offer more than 3,000 games across various providers. You might find a better experience with a different game or provider.
If you have any concerns or need further assistance, please don't hesitate to reach out to our support team.
Kind regards,
Rolling Slots Casino Representative
há 6 meses
Yea yea, i know the party line; i play slots daily so I know what luck is and isnt; nevertheless, its your loss: you will lose repeat customers; GL!
há 6 meses
Dear belloelton249,
Thanks for getting back to us. We understand your frustration and appreciate your feedback. We really want you to have a great time here.
We have a ton of different games and providers, so maybe trying something else could be more enjoyable for you. We're always looking to improve, so your input is super valuable.
If you ever have more thoughts or need help with anything, just let us know. Thanks again for your feedback.
Kind regards,
Rolling Slots Casino Representative
há 4 meses
Olá. Até o momento não recebi nenhuma resposta do suporte. Veja o que encontrei. O cassino também operava legalmente lá? Você não tem permissão para operar na Alemanha e sabe muito bem disso. Atenciosamente 
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há 4 meses
Eu me pergunto como o cassino Rollingslots sairá dessa situação. Nos seus termos e condições escrevem que operam legalmente e possuem todas as licenças necessárias para as suas atividades. No entanto, esta carta diz o contrário. Aguardo ansiosamente uma resposta rápida. Atenciosamente 
Editado pelo autor há 4 meses
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há 4 meses
Lol you better off without them. Their slots are horrible. I play all casinos everywhere and I can tell you even crypto casinos, dont have such horrible slots. Stay away if you are a slots player 😁
há 4 meses
Eu me pergunto como o cassino Rollingslots sairá dessa situação. Nos seus termos e condições escrevem que operam legalmente e possuem todas as licenças necessárias para as suas atividades. No entanto, esta carta diz o contrário. Aguardo ansiosamente uma resposta rápida. Atenciosamente
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há 4 meses
As I can see from our information, they operate under the Curaçao (ANT).
Hopefully, you will get a response from the casino here. I can see that they have a pretty active representative here.
What exactly are you awaiting a response to, if I may ask?
há 4 meses
I would like them to answer why they write falsehoods in the regulations, stating that they have all the necessary permits and can operate their business anywhere. Please, I have presented a formal warning document from Australia in black and white. It turns out that they were operating their services there illegally. The same applies to Germany. They register players residing in Germany and accept deposits from them. They write falsehoods in the regulations, and if a player requests a refund, they close the account. Regards.
há 4 meses
In this case, it will be nice if you get some answers to your questions.
há 4 meses
Hello,
To this matter, I would like to add a sort of more general optics.
You and many other players in countries with strict regulations are aware, as far as I can tell, that many casinos are still unregulated by the local government. This, in my opinion, indicates that players are growing increasingly concerned with minimizing risk and, for example, acting in compliance with GGL.
For this reason, I believe it is essential to have these kinds of discussions.
Conversely, the casino may not necessarily be unfair despite what you may consider to be "illegal" practices.
Did you know that GGL-licensed casinos, aside from many others "internationally licensed," apply a tax on every bet you make? Lowering your odds of winnings even more, like if the house edge is not enough.
I would like to emphasize that this is not a black-and-white issue, of course.
It also seems to me that many German players avoided those casinos because of this.
In any event, Casino Guru tries to make the point that while the absence of a local license is noteworthy, in our opinion, it is insufficient reason to give all players a refund. Unfortunately, players have figured out how to take advantage of this, claiming the casino provides illicit services and demanding refunds in the event that they lose. It is interesting to note that, for example, not many of these players say the same when they win.
Lawyers, of course, have their professional opinions on the matter, and it is safe to say that both casinos and players should always behave honorably.
I really appreciate you bringing this matter up here. Perhaps you would be interested in the thread focused on international casinos and the local laws and lawsuits. Inspect it here 👈 if you like.
há 4 meses
Hello,
Here’s how I see it. Most people who play in casinos are addicted to gambling (I think around 60% or even more). The German authorities are aware that this is a big problem. Addicted players lose their money and more. They take out bank loans and fail to repay them. This creates problems for the banks as well. That's why the German authorities introduced their own regulations. You can deposit a maximum of 1,000 euros per month in a casino, and the maximum bet per game is 1 euro.
Foreign casinos know very well that to operate in Germany, they need an internal GGL license. Despite this, they register accounts with German addresses. People lose their fortunes (I know of a case where a friend mortgaged his house and lost it). Foreign casinos are focused on maximum profit. In my opinion, casinos that register players from Germany should face severe penalties. With these German GGL regulations, a player is not able to lose their entire fortune. That’s how I see it. German players are right to demand their money back since a casino without a GGL license is illegal, meaning the agreement between the player and the casino is invalid.
Best regards.
há 4 meses
Fair enough.
If I were to presume that 60% of players are actually addicted, I would probably view these regulations differently.
As far as I can tell, I have never heard of such an amount being presented. May I know where the calculation comes from? In my opinion, Šimon - our Sustainable & Safer Gambling Lead, would be interested in finding out more.
It sounds like a great benefit, especially for addicted players, and even though I believe that casinos are not accountable for players losing their fortune, as long as players are free to set gambling limits or self-exclude whenever they want, from what you mentioned I understand GGL seems ready to take a large share of the player's responsibility on their shoulders.
In my opinion, normal players ought to be free to play wherever they choose without interference from the government. However, I recognize that players who are having difficulty would likely value strict guidelines.
há 4 meses
Olá, eu me pergunto por que ninguém da Rollingslots respondeu à minha pergunta. Muito tempo se passou. Sim, você está certo, um jogador não deve ter nenhuma restrição, mas e os jogadores que são viciados? Infelizmente, se essas pessoas se registrarem em um cassino sem limites e restrições, elas podem perder toda a sua fortuna. A GGL fez bem em introduzir restrições e limites. Os cassinos sabem disso e, ainda assim, continuam a registrar jogadores da Alemanha. Eu também não entendo por que você está do lado dos cassinos online. Se um cassino não tem licença para um determinado país, então é ilegal, ele deve devolver todos os fundos depositados e vice-versa, os ganhos também devem ser devolvidos. Atenciosamente
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há 4 meses
I don't know why the casino doesn't reply to you, I thought if you used reply they would try to answer what you wanted to know.
I would also like to add that we are not on the side of the casinos, but we try to be objective. As far as legality is concerned, I think that has already been explained and we don't deal with that because we are not lawyers.
However, I would say that if you see it that way, then we could also see it the other way round, and that is that if the players know that the casino does not have a license for their country, then they should not go there to play. That way everyone could get refunds and the players would never lose anything. I guess it won't work like that.
Additionally, if you have a problem and you're addicted, we have a new initiative and group that we've started working with. You can read more below:
As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
Moreover, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
So if it will be helpful for you, just try to inform about it and you can use it in the future.
há 2 meses
Registei me no roling slots e para meu espanto depois de fazer vários depósitos tenho um montante de 600 euros de ganhos já vão 4 dias úteis e o casino não paga já contactei varias vezes por email e por chat sem obter qualquer tipo de resposta concreta simplesmente dizem que o casino tem as próprias regras e que serei notificado quando processarem o valor alguém me ajuda a resolver?
