há 2 anos
Se desejar discutir algo relacionado com Rooster Bet Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Rooster Bet Casino - discussão geral
há 2 anos
one of the badest casinos i have ever played they dont withdraw dont play here
ResponderCitar4
há 2 anos
Amateurs.
I have deposited once and today, a week later, got an email about a 50 euro no deposit bonus in my account. I logged on and activated it, and although I thought it was surprisingly generous for just one deposit, the money was there.
I thought "cool, now I got something to look forward to when I get home".
When I logged on again, the bonus was gone. Instead I had 50 FS at 0.1 available. Quite the difference.
I am aware bugs occur. However, there was no notification about an error having been made. That's the very least I would expect.
Also, Rooster have opted for sub-optimal RTP versions of their slots.
I see no reason to play there again.
Regards,
Marius Hanssen
Editado
há 2 anos
Hello. Thank you very much for sharing your experience. It is a "fresh" casino and usually new casinos have a lot to improve.
May I ask if anyone from the casino has explained to you what could actually happened?
há 2 anos
Is there anyone who has successfully received funds from rooster.bet and how long does it take to approve withdrawal? Preferably Interac etransfer?
há 2 anos
Hello there. May I ask if is your account at this casino fully verified? I have seen your complaint, where our team is actually waiting for the 14 day time frame to pass, in order to help you out with this issue. Have you had any updates from the support, by now? 🤔
há 2 anos
Olá, boa tarde,
sim, estou, o cassino pagou após 48 horas
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há 2 anos
Good morning to you. It is really nice that the casino paid you this quickly, that's for sure. May I ask, though, to which question are you actually answering here? 🤔 You got me confused a bit.
há um ano
O que está acontecendo com os Casino dama,meu colega ganhou 5 mil usd eles não pagam ,não respondem emails,como pode uma empresa cair tanto assim
há um ano
May I ask which casino concretely are you referring to, please? How long does he/she waits for the withdrawal?
há um ano
I just had a rather frustrating experience at rooster.bet. I did a 1k deposit, with a 100% match "High Roller" bonus. This bonus isn't defined in their Terms and conditions, and the promo email sent by them does not mention any wincap, just that the max bonus a player can receive is 5k euro, and it has a 50x playthrough. So I managed to complete the playthrough with about 11.7k in the balance. As soon as the last bet of the wagering was finished, my balanced dropped to 8.3k. Support says that the high roller bonus has a wincap. Yet it isn't mentioned anywhere either in the Terms and Conditions, or the Promotiononal email. I'm trying to get my VIP host to sort it out, but haven't heard anything back yet.
há um ano
Hi, thanks for describing your experience.
As for the bonus itself, was it the first one you got in the casino or did you have some before ? When you say it had no max cap, did you also write to support why your money was withdrawn ? Didn't you also try to ask the support beforehand about the bonus if it has any max cashout ?
I also noticed that you started a complaint, so I wonder how it will be resolved.
If you have any update, be sure to let me know
há um ano
Converti um bônus em saldo real mas nada, eles não aceitam documentos (foto bem legível), recusam seus saques, pedem documentos como faturas para atestar seu endereço, mas por quê? é uma grande farsa...
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há um ano
Nearly all casinos enforce KYC and that includes knowing and verifying your address, a bill is required to verify it. I hate KYC too, but there is no option but cooperating with casinos when they require verification as long as you want your money to be paid, this is normally only done once and then you are able to play and withdraw normally (at least in casinos that are not a scam)
há um ano
Ok, fora isso não consigo mais acessar o site conforme outros usuários relataram após a vitória
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há um ano
You mean you can't log in? If that's the case ask support because it could mean your account got banned
há um ano
Converti um bônus em saldo real mas nada, eles não aceitam documentos (foto bem legível), recusam seus saques, pedem documentos como faturas para atestar seu endereço, mas por quê? é uma grande farsa...
Traduzido automaticamente:
há um ano
Hi, SunsetGaze explained it well and there's actually not much to add. KYC is as important for the casino as it is for the player, and unless you go through this process successfully you probably won't be able to make a withdrawal.
But what exactly is the problem if the documents are not accepted ? Are they not clearly visible when you have written what you have written in the closures ? What the casino is asking for are valid documents, so I would certainly cooperate if you want to move on to the withdrawal.
If there are still issues and you can't verify and don't know what to do, let me know and we'll try to help.
há um ano
Ok, fora isso não consigo mais acessar o site conforme outros usuários relataram após a vitória
Traduzido automaticamente:
há um ano
Regarding this problem, did you write an email to the casino or contact them about what happened and why you can't access the site ? Does it still persist or was it just a momentary hiccup ? 😕
há um ano
Simplesmente informam que o saque solicitado foi cancelado, não respondem aos e-mails ou ao e-mail interno do site. Dizem que o meu bilhete de identidade eletrónico não é adequado... Li os comentários no trustpilot demasiado tarde - muitos, agramaticais, os únicos positivos, estou convencido, são escritos por eles próprios - o que os define como terríveis. A fraude está sempre ao virar da esquina, em Curaçao...
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há um ano
É verdade que o site só abriu dois ou três dias...
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