I see, so in that case you had it in the casino just as a test. That said, I think it's good that you didn't lose your own money. I probably would have been discouraged even if I had only played from the bonus if I'm honest.
However, as for enjoying life more and gambling less, I totally agree with that and I hope it will last you as long as possible. If I may ask, what would be behind such a change ? 🤔🙂
Exactly, that's right, and I would do the same. There is always something more meaningful and better to spend your money on than gambling. I hope you can keep that mindset for as long as possible. 😊
hi
my complaint was rejected...because the problem is sports betting related. i dont understand, the bet is wrongly settled all the facts are there...i just didn't get paid by the site I mean end of the story right there...i didn't get paid
there is no such thing as a wrongly settled bet that can't be corrected.....it happened to me a couple of times already...you tell the bookie and it takes them a split second to correct that and pay
Hello,
I'm sorry to hear that, but we do not engage in sports betting-related issues. The reason is quite simple:
Even if the casino would explain what seems to be wrong with your bets, we have no one to consider whether it is reasonable enough or not.
Frankly, we are not familiar with sports betting practices, terms, and rules, so as a result, we can't evaluate the casino's stance.
Hi, does this mean you are still going through verification at the casino ? If so, you usually have to pass it successfully in order to withdraw money. How long are you waiting for your documents to be verified ?
I also noticed that Veronika is already dealing with this case, so if you are not successful and the casino still does not provide anything relevant, we will try to help you.
I hope we can succeed.
If you are waiting 4 days, I would recommend to be patient, because we give casinos 14 days for this process. Chat can't help you with this and they probably have to wait for a specific department to verify everything. So even if they tell you it will only take 2 days, try to hang in there and see what happens next. If nothing then after the time I mentioned we will contact the casino.
Anyway, were there any documents approved or rejected ?
Is this case still open since the player deleted all posts?
The case will be closed when Natalia gets to it. But she is on vacation at the moment so she will do it soon.
No worries 🙂
Thank you for your replay
Greetings
Royal Stars
Hello, I would like to know why it takes so long when withdrawing to a card it says withdrawal within 24 hours in the withdrawal history it says up to 48 hours after 48 hours the withdrawal is waiting for acceptance the account is verified on the chat they claim that further verification will be needed. I won 500,000 euros the monthly withdrawal limit is max 10,000 euros does this mean that I will be withdrawing this winnings for over 4 years? Is it not possible to speed up these withdrawals somehow by increasing the limits for such large sums?
Bem, se o máximo for 10.000 euros, então você deve ser paciente.
Hello, I would like to know why it takes so long when withdrawing to a card it says withdrawal within 24 hours in the withdrawal history it says up to 48 hours after 48 hours the withdrawal is waiting for acceptance the account is verified on the chat they claim that further verification will be needed. I won 500,000 euros the monthly withdrawal limit is max 10,000 euros does this mean that I will be withdrawing this winnings for over 4 years? Is it not possible to speed up these withdrawals somehow by increasing the limits for such large sums?
Greetings, first of all I'd like to congratulate you on your beautiful win.
To get to your situation, let's go in order. Since you will have to do the verification, you will not be able to withdraw anything at the moment unless you pass it successfully. When that happens, you can then write to the casino and ask if the limit could be increased or if something can be done to allow you to withdraw more at once. See what they say and whether they can talk to you or not. Of course, it doesn't have to be that way as they have their own limits too, but it could be that they will be able to increase it in your case.
Anyway, you will now need to sort out the verification process and once you get through that, then you can deal with the withdrawal.
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Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
