Hello, I understand for you it is a scam, and I empathize with you.
However, we can't assist you right away. There could still be a delay; hence, we step in if the casino fails to pay out after 14 full days, not sooner. I'm sorry.
If you like to know more about the complaint process, kindly start here:
https://casino.guru/complaint-resolution-instructions
https://casino.guru/how-we-resolve-casino-complaints
We'll be back on Monday, so we'd appreciate some feedback later.
In my messages above I probably expressed myself incorrectly, the problems are not with sports, but with the withdrawal, and Shuffle itself refers to the alleged verification, I also do not receive any response from tech support or by mail.
My username is Redix707
Mail [email protected]
Withdrawal amount +- 2079 dollars
Hello, I understood that the main issue is the withdrawal; however, what I was saying is that the reason is very likely not the withdrawal itself but rather your gaming style or rules the casino/sportsbook believes you breached at some point.
Since you said, "They said that they were checking the bets and my account for involvement in fixed matches" to me it appears that this is the reason and also something we can't address properly.
The issue is that if the casino or sportsbook states that the withdrawal cannot be processed due to sports betting-related matters or rules, we will not be able to assist you.
Of course you are welcome to submit a free complaint and explain that directly to the complaint handlers, but as I just explained, there is quite a strong chance it will be closed as rejected.
As it is free, please feel free to give it a try.
Estou com exatamente o mesmo problema. Imediatamente após enviar uma solicitação de pagamento, eles começaram a verificar todas as apostas para participação em partidas combinadas. Não há limite de tempo para a verificação. Isso é um absurdo!
O que devo fazer? Registrar uma reclamação se o pagamento estiver atrasado por 14 dias?
Hello,
If you read my explanation to the other player that we have no grounds for investigating sports betting investigations, you will know the answer. 🙁
This means that your complaint about fixed matches is unlikely to be accepted.
I apologize, but all of our information and activities are solely related to the casino branch and not sports betting.
How about you ask chatGPT about websites that resolve sports betting issues? I anticipate a fairly updated summary.
Hi Players - I am here to warn you that this website, and trustpilot, and askgamblers, all have been colluding with this evil casino for quite some time. So I took the time and spent $10 and made my own where there is no collusion or cover up. You can find us on trustpilot where you can be sure your review wont be erroneously censored. Thank you Noah Dummett Investigation staff for taking the time.
"summary": {
"totalAmount": "$847,350+",
"averageComplaintValue": "$3,430",
"resolutionRate": "0%",
"averageResponseTime": "Never",
"highestSingleComplaint": "$45,000",
"mostCommonAmount": "$2,500-$5,000",
"geographicSpread": {
"Europe": "42%",
"North America": "31%",
"Asia": "18%",
"South America": "5%",
"Africa": "2%",
"Oceania": "2%"
},
"timeDistribution": {
"2024": "78%",
"2023": "18%",
"2022": "4%"
}
Não entendo por que você critica um cassino "decente" ))) LOOOL ))))
Radka! E o que você acha? Então, precisamos deixar avaliações sobre golpistas ou não?! Por que você deixou de ver algumas avaliações negativas sobre este cassino neste recurso? Não é certo fazer isso, precisamos defender este cassino até o fim, para que ele prejudique o máximo de jogadores possível e aumente a classificação para pelo menos 10 pontos, rsrs) Ou estou errado? )))
Jaro, meu amigo! Você fez a coisa certa, não precisa publicar avaliações ruins sobre este cassino, ele é decente, faz tudo certo, enganando jogadores honestos e te dando uma porcentagem disso. Deixa eu te perguntar: por que a avaliação deste cassino caiu de 8 pontos para 5 pontos? O que aconteceu? Eles pararam de te pagar, hein? Ah, seus desgraçados, eles precisam ser punidos por isso de alguma forma!
Maybe you still didn't get that we don't deal with sports on our website, and the ratings, user reviews, and complaints are purely about the casino games only.
So, perhaps you need to stop being sarcastic here; no one is interested. 🤷♀️
Se você não está interessado, então siga em frente, eu não estava falando com você!
Você nem consegue lidar com reclamações sobre jogos de cassino, se o cassino não quer pagar os ganhos do jogador e diz que o jogador violou algumas regras que eles inventaram na hora, então você imediatamente escreve que sim, concordamos totalmente com o cassino, porque não damos a mínima para esse idiota que foi enganado pelo cassino, mas fingiremos que realmente tentamos e queríamos ajudar, é ridículo pra caramba
Maybe watch your language a bit because it can easily lead you to be banned. What do you say?
Also, if you don't believe that we can help players, even though you would probably be surprised by the amount we saved for players, be sure that no one will hold you to stay here. Right? Just saying. 🤷♀️
Bom dia. Depois de ler os tópicos, vi problemas semelhantes com o Shuffle. Eles também não sacam meu dinheiro após "apostas questionáveis" em esportes. No total, o saque foi de cerca de US$ 230. Desde 21 de junho, só passei na verificação de nível 3, que foi solicitada. 
Na verdade, a retirada dura mais de 16 dias. O apelido no projeto é pidorke34
Hello,
I'm sorry to say that but as you could read in this thread, this is about casinos. You won't find any content related to sports betting here, except for posts made by other bettors.
Therefore, while we appreciate your effort, I recommend discussing such situations on betting-related websites in the first place. Perhaps someone can help you out there. I also recommend that you do not share your nickname publicly; I'm just mentioning this for your consideration.
É estranho para mim, pelo menos, que ontem eu tenha recebido uma transferência para minha conta de um streamer e eles ainda não tenham sacado os fundos. Embora eu não tenha feito apostas esportivas com esses fundos. Então eles congelam completamente os saques da conta se suspeitarem de algo?
Hmm, what does it mean that you got a transfer to your account from the streamer? Have you been paid or have your money just been returned to your player account and now you can't do anything?
It could be that the casino is suspicious and checking something, but I can't tell you for sure because they haven't told you anything.
Try these links, maybe they will help you there:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
Hello,
I am facing same problem with Shuffle Casino.
My username is: Czapa90
Have been waiting 12days for my 2 withdrawals.
Hello, I guess you could use some help. Do you also focus on sportsbetting?
In any case, I believe Jaros's response to the other player also applies to your situation. As long as the casino remains silent, they might be checking something, or it has just been delayed in general. However, they should always communicate openly, especially when delayed payments are involved.
Even the user feedback described strange delays...
Hello CasinoGuru team,
I had been playing on Shuffle for a few months without problems, I made multiple withdrawals which arrived correctly. My account was verified correctly as they asked, with each type of verification completed and all necessary documents sent.
I made a withdrawal of 1200usd around October 1st, still "under review" after 14 day. I asked the support chat several times and via email, but the answer is always the same, they tell me that their team continues to manually check my KYC and that there is no timing or news, although from the section I see that my kyc is verified.
I also find other similar discussions in the past, how did you resolve them?
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
Em breve, será redirecionado para o site do casino. Aguarde. Se utilizar algum software de bloqueio de anúncios, verifique as definições.
