Hello,
I'd like to thank you for sharing that, because rejecting your review was indeed a huge mistake on our side. The moment I spotted your post, I got the review approved retroactively.
I apologize for this inconvenience. I'm glad you were paid after all.
Vejo que esse filho da puta, o Snatch Casino, foi atualizado de 8,0 para 8,9. Apesar das inúmeras reclamações e evidências de fraude? Isso não é normal, e é absolutamente constrangedor para sua equipe definir as classificações!
Nunca vi nada tão ridículo 😀
Não estou falando de você @Radka, sei que você não é responsável por isso.
Shocking behavior to see this upgraded to 8.9
Dozens of players not paid for months. Sad to see the owners here being bought out by affiliate money and paid to raise ratings. No other explanation for it.
Vejo que esse filho da puta, o Snatch Casino, foi atualizado de 8,0 para 8,9. Apesar das inúmeras reclamações e evidências de fraude? Isso não é normal, e é absolutamente constrangedor para sua equipe definir as classificações!
Nunca vi nada tão ridículo 😀
Não estou falando de você @Radka, sei que você não é responsável por isso.
Hey there, I perfectly understand the feelings. I saw that too and immediately consulted the event with my leader; as a result, yesterday we had a call with the Complaint and Data Team and a few of our top leaders to discuss similar situations.
I'm currently waiting for an update from our affiliate specialists and comments from the Data Team.
Will stay in touch.
Shocking behavior to see this upgraded to 8.9
Dozens of players not paid for months. Sad to see the owners here being bought out by affiliate money and paid to raise ratings. No other explanation for it.
Hello,
The simplest explanation is not always correct; however, as I mentioned earlier, I am quite shocked and am waiting for other teams to provide me with details and updates on this unfortunate situation.
New here. LMFAO at the name choice of the casino. OMFG
Hey there, I perfectly understand the feelings. I saw that too and immediately consulted the event with my leader; as a result, yesterday we had a call with the Complaint and Data Team and a few of our top leaders to discuss similar situations.
I'm currently waiting for an update from our affiliate specialists and comments from the Data Team.
Will stay in touch.
Hello,
As far as I was told, we showed them lowered Safety Index before to demonstrate that we will lower it significantly if they fail to start paying out players with open complaints. It took some time, but eventually they improved their efforts. However I agree the situation was weird. As a result, the majority of players have been paid after that. However, one relapse, and my colleague from the Data Team assured me that the impact on the Safety Index will be quite worse.
Casinos like Snatch are big and well-known, and there will always be complaints, but based on the actual number and complaints breakdown, most of the actual delays are not of the same kind. Based on our findings, the casino fulfills its payment obligations aside from a few new complaints, but mostly those are in early stages—gathering information from players.
I'd like to say that I'm aware of the quite irrational picture you have been seeing. It took you more than 3 months to get €100 and the complaint was closed and resolved with no impact on the Index. I get it perfectly.
However, as I said, based on experiences with another group of casinos, we prefer a less invasive approach so we could get the final improvement and ensure at least those who had not lost the money in the process (I'm deeply sorry for that outcome) will be paid. Of course I understand the whole time it looked like we were just standing around waiting without taking direct actions.
The casino claims there will be no issues now, and we are waiting for the real outcome. I understand this is not the best comfort for you; I would be disappointed too.
Well, I'm in touch with my colleagues; we're exchanging concrete complaints and thoughts.
Boa noite, o Snatch Casino funciona para você? Quando tento fazer login, aparece a mensagem de que o site está em manutenção. Já faz quase uma semana...
All of their casinos are down.
This usually occurs when there are a lot of complaints and deadlines of payments demanded by forums or else...
They disable their casinos and use it as an excuse to not pay players.
They must not be getting any deposits to just shut their casinos down for so long.
Hi,
This situation could also arise due to changes in the platform that casinos operate on, modifications to the payout system or payment provider, alterations in ownership or structure, or various other factors. But I often hear that they are closing due to a lack of resources, which I understand, especially after what many players have been through.
Still, the worst-case scenario, however, is currently unsupported by any concrete evidence. I'm personally not that convinced that this is the end.
Bom dia, estou correndo atrás dos meus ganhos desde 31 de julho. Um total de 10.000 ainda está esperando para ser pago. Entro em contato com o suporte todos os dias e os pressiono, mesmo agora que o cassino está fora do ar há quase uma semana. Nunca tive problemas para sacar lá antes. Hoje, eles responderam que os problemas técnicos continuam e estão procurando uma solução. Blá blá blá, sempre as mesmas respostas padrão.
Espero que o Casino Guru possa pelo menos fazer a diferença para os jogadores que, como eu, ainda estão esperando pelos pagamentos.
Snatch casino, seems they have snatched my money.
The casino is now down, and after ac3 day waiting period, with responses assuring me my withdraw was queued up and ready to go.
On the third day my withdraw was cancelled, without any explanation.
I contacted live chat and was told I needed to submit kyc documents, after I was told it was not required.
I submitted the documents on July 25th and it's now Aug. 14th.
Every long awaited response from any email communication is the same scripted response.
The only responses I got that was quick and positive was in regards to an inquiry if I was allowed to play while my withdraw was frozen/cancelled.
Oh yes, absolutely you can play.
I haven't touched the balance.
I certainly get plenty of emails encouraging me to take advantage of bonuses and deposit lol
A lesson in pure frustration!
Escrevo diariamente para receber meus ganhos — e, sinceramente, que tipo de manutenção é essa que leva uma semana inteira? Não considero isso normal; simplesmente chamo de procrastinação.
Where is the licensing board commission in all this?
💡
Snatch casino, seems they have snatched my money.
The casino is now down, and after ac3 day waiting period, with responses assuring me my withdraw was queued up and ready to go.
On the third day my withdraw was cancelled, without any explanation.
I contacted live chat and was told I needed to submit kyc documents, after I was told it was not required.
I submitted the documents on July 25th and it's now Aug. 14th.
Every long awaited response from any email communication is the same scripted response.
The only responses I got that was quick and positive was in regards to an inquiry if I was allowed to play while my withdraw was frozen/cancelled.
Oh yes, absolutely you can play.
I haven't touched the balance.
I certainly get plenty of emails encouraging me to take advantage of bonuses and deposit lol
A lesson in pure frustration!
Sorry I dont mean to laugh as its not a laughing matter...but if you think your getting your winnings in a few days, i have some bad news to tell you. Cashouts here are 4 months at minimum...if at all.
Escrevi para a autoridade que supervisiona este cassino. E, vejam só, eles não são mais responsáveis por regulamentar estes cassinos. Isso tudo está ficando muito amargo.
É assim que parece
gaming license from the Curacao e-Gaming, license number 8048/JAZ2019-049, issued by the Government of the Netherlands
Antilles.
Yup not surprised
Ha a few days it's now day 25 and the casino is " down for maintenance" smh
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