há 8 meses
Yep, definitely. It's unlikely that the transfer process consumed the entire duration. Do you know when exactly the casino initiated the transaction? Any verification or other details worth mentioning included?
Could be handy too.
Spinsy Casino - discussão geral (página 3)
há 8 meses
Why is a deposit required for account verification if I already have a winning balance?
há 8 meses
Greetings, the deposit for verification is usually for verification of the payment method. It is quite common in every casino but the important thing is that it is often a minimum amount. How much does the casino ask from you?
há 7 meses
Boa noite ..
Ganhei 1500 euros no cassino Spinsy.
No dia 26 de junho solicito 3 saques de 500 euros cada.
Até hoje, 8 de julho, após respostas vagas do centro de assistência, ainda não recebi o dinheiro. O que posso fazer...
Traduzido automaticamente:
há 7 meses
Is your account fully verified at this casino already?
What exactly do they tell you regarding your withdrawal, and have you had any successful ones from this casino before, please?
Try to provide more information so we can help with your case if possible.
Editado
ResponderCitar2
há 7 meses
Sim, está completamente verificado...
Ganhei 1500 euros em 26 de junho... na primeira vez que joguei... ganhei e eles disseram ao suporte que enviaram lembretes de pagamento, mas até agora não recebi nada... solicitei o primeiro saque em 26 de junho.
Obrigado pela ajuda
Traduzido automaticamente:
há 7 meses
Hello, I’m writing here because I urgently need help.
I won €200 on Spinsy, but it’s been over a month and I still haven’t received my money. It’s unacceptable that an online casino can’t process such a small withdrawal. Out of frustration, and trying to get something back, I sadly lost another €100 while waiting, hoping to recover what was mine. That was my mistake, I admit it – but the situation drove me there.
I’ve contacted their support several times, but they give me no real answers. I demand a refund of my €200, which is my right. If this isn’t resolved with the help of Casino Guru, I’ll consider taking legal action. Taking advantage of users like this is shameful.
To the managers of Spinsy: shame on you.
Thanks in advance to the Casino Guru team if you can help me get what I deserve.
há 7 meses
I get that you are upset, and we will definitely look into it. Though this process is more complex and requires certain cooperation from your side too. First of all, please submit an official complaint request in which you will explain the situation in detail, for example:
When exactly did you submit the withdrawal request?
Did you request a withdrawal and was it rejected or ignored?
Were you informed about any reason why it wasn’t processed?
Did the chat say anything specific when you asked for help?
Kindly start by following this green link, please 👈 and the Complaint Team will address your request.
How does this sound to you?
há 7 meses
Sim, está completamente verificado...
Ganhei 1500 euros em 26 de junho... na primeira vez que joguei... ganhei e eles disseram ao suporte que enviaram lembretes de pagamento, mas até agora não recebi nada... solicitei o primeiro saque em 26 de junho.
Obrigado pela ajuda
Traduzido automaticamente:
há 7 meses
Thank you for your reply.
I would suggest you file a complaint here so our team can investigate this matter, as it has been outstanding for a long time now, especially if your account is already verified.
You can do so at any time here. Please describe the issue well, and after evaluating your complaint, we'll get back to you as soon as possible to inform you about the next steps.
há 7 meses
Hello,
Here are the details you requested regarding my withdrawal issue:
The most recent withdrawal request was submitted on July 9, but I had already attempted several withdrawals in the previous weeks as well.
All of these requests have been completely ignored. I only receive vague email replies with no concrete actions or resolutions.
No clear explanation has ever been given as to why the withdrawal was not processed. On one occasion, I was told the issue was with my bank — however, I have contacted my bank directly and they confirmed there were no attempts or refusals on their end.
In the support chat, despite providing all requested documentation and personal details, I was only met with generic responses and no actionable support.
At this point, I ask for full transparency and immediate resolution if you can help me. I am still willing to cooperate, but I also reserve the right to escalate the matter if this continues to be delayed or ignored.
há 7 meses
Hello, I believe I understand that you seek assistance. Please focus on this part of my previous post:
"Kindly start by following this green link, please 👈 and the Complaint Team will address your request."
I am unable to investigate or resolve the matter on the forum; hence, I asked you to submit the official so you can complain by providing the details there.
Kindly follow my instructions, please so the problem can be properly addressed. 🙏
há 7 meses
Já se passaram 11 dias para meu saque ser aprovado. Preciso fazer mais 9 saques, além dos 3 que aguardam aprovação. O cassino é spinsy.com, e eles dão as mesmas respostas ambíguas tanto por e-mail quanto pelo chat ao vivo. Eles vêm me dizendo desde o terceiro dia que encaminharão minha solicitação ao departamento financeiro, mas a resposta deles é sempre para aguardar. Eu agradeceria muito se pudesse entrar em contato com eles mais diretamente pelo Casino Guru.
Traduzido automaticamente:
há 7 meses
Hello, we give casinos 14 days to sort out player withdrawal. I see you are getting close to that time and that you have filed a complaint.
But what did the casino tell you as a reason for waiting, nothing specific except to be patient and that they escalated it?
Of course, if nothing can be resolved, we will try to help you and contact the casino, but we will have to wait a bit longer for that.
há 7 meses
Estas são as respostas que estou recebendo. Eles até me dizem que meu perfil está perfeito e que não deve demorar muito, e aqui estou eu, já se passaram 13 dias. Entendo os prazos, mas tenho 11 saques para fazer. Espero que nem todos demorem tanto. Até agora, não recebi nem € 1, caso o "departamento financeiro" demore muito, mas se você quiser fazer depósitos, não vai demorar nada. Obrigado pela resposta, Jaroslav.
Traduzido automaticamente:
há 7 meses
Well, at the moment there is probably nothing else to do, when the time comes we will try to contact the casino, but I believe that by then you will have at least some part of it in your account.
I mentioned 14 days, so it won't take long and we will try to assist you.🙂
há 7 meses
Espero que paguem o valor integral. Obrigado pela ajuda, Jaroslav.
Traduzido automaticamente:
há 7 meses
You're welcome, if we can and it's possible we'll be happy to help.
I also hope for a positive development and that you will have everything as soon as possible.
há 7 meses
Hi my partner deposited $50 into spinsy and won won a little over 4K. On slots and roulette on the 8th July I did my wagering on the 12th July put in 2request to withdraw 750 and got reply stating they had received request and within 3 days it would be in but haven’t got anything 25th July- and is showing still processing? And 1 saying it’s approved bu in my acc it says it still not and under review? Can someone please help?
há 7 meses
Firstly, please explain what you mean by saying that your partner deposited to your account. Do you mean that the money was not deposited from your account?
It might be a problem later on, you know.
Is your account already verified there?
há 7 meses
It was was my partners account and from her bank account also all is verified
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