in simple words: to fulfill the prerequisites you calculate :(bonus + deposit) x 35 and if the prerequisites are fulfilled to withdraw the profits you calculate: (bonus) x 15. Why was the money from the deposit not used for bets? If I accept this unfair rule, then you correctly deducted €347 from my account the first time. The second time, why did you deduct €179? In short, yes, I withdrew €410, which was credited quickly, and I played €6 sport. we agree on that.
Sadly, I'm not the casino's employee so I can't answer that. I can only guess. Furthermore, we do not deal with sports betting, it is outside our expertise. I'm sorry.
As I can see, Peter asked the casino in the complaint:
"Could you please address the player's question suggesting that the max win cap was applied twice? If this is not the case, please send the player's game history to my email address (peter.m@casino.guru)."
Let's wait for the answer.🤔
Ainda me pergunto porque esta empresa tem um 9.3 com tantos comentários ruins... Não entra em bônus e quando entra não paga 1.3/10 você deveria dar!! Você provavelmente receberá alguma recompensa.
It's great that you asked 🙂.
Read this article about how we review casinos if you truly like to understand. If you check the casino's "reputation explained" tab, you'll get a better idea about what we're taking into consideration. The number of bonuses and user reviews is not included. Complaints, however, are very important and this casino handles complaints well. Just check the tab and slide down.
We focus on providing the probability that you will be treated fairly in the casino, that's what the rating means, it is not a kind of advertisement, furthermore, if any casino acts unfairly and we have proof - mainly from submitted complaints, there are consequences for the casino, reputation drop, warning, and so on - more details can be found here.
We have no evidence showing that the casino does not pay. Every player is welcome to submit a complaint if they feel mistreated, all complaints were resolved so far.
Have you experienced unfair behavior in this casino? If so, submit the complaint and our team will review the case.
in simple words: to fulfill the prerequisites you calculate :(bonus + deposit) x 35 and if the prerequisites are fulfilled to withdraw the profits you calculate: (bonus) x 15. Why was the money from the deposit not used for bets? If I accept this unfair rule, then you correctly deducted €347 from my account the first time. The second time, why did you deduct €179? In short, yes, I withdrew €410, which was credited quickly, and I played €6 sport. we agree on that.
Listen straight out there the worst casino super boss the beyond scammers simple as that the Guru casino will never never admit that they don’t get involved whatever it is. I’m saying as a player as well I totally agree with you you’re the worst casino. I don’t even know how they’re licensed straight out when I had evidence they just shut it down. That’s all they did. Don’t bother Stavros.
I'm sorry that you feel dissatisfied, but honestly, you claimed winnings that you have actually never won - based on the gaming history:
"the advert that someone won any amount lately doesn't mean that you actually won, even if it displays your name. Yes, it looks as a technical glitch and it shouldn't happen but if your winnings are not listed in your game history, there is nothing we can do to help you with this complaint.
I know it sounds harsh, but I'm not sure what you expect us to do. Have you tried the official licensing authority? Any response? Tell me, who exactly does not bother... 🙁
Há alguns dias, este cassino achou por bem remover o único método de saque possível: a transferência bancária.
Já tinha solicitado um levantamento de 484€ por transferência bancária e o mesmo tinha sido pago nas 24h estipuladas pelos seus T&C. Então depositei novamente e obtive ganhos maiores. A partir desse momento fatalidade não consegui mais sacar por transferência bancária tendo removido essa opção nos métodos de saque.
O suporte por bate-papo continua dizendo que espera recuperá-lo em breve. Entretanto, tenho 4 levantamentos de 500€ em fila que já deviam ter sido pagos e outros 1.000€ que não consigo levantar.
Alguem mais achou este problema?
Hello carsix79,
it's sad to see that something that used to work now doesn't work. I'm wondering...how about trying to suggest them choose a different payment method? If there should be an easier way to get your money back, I'd give it a shot. 🙂
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Agora eles restauraram o método de retirada por transferência eletrônica, mas surgiu outro problema. Os depósitos feitos pelo cassino na segunda e na terça ainda não chegaram à minha conta bancária. Enquanto o feito na semana passada chegou no mesmo dia.
So it's a slight progress, at least. Just confused about the wire transfer, you refer to deposit, though I'm sure you meant withdrawals, instead.
Obviously, the casino truly has issues with the payment system - or provider. 🙁. Sorry to say that, but to me, it seems we have to wait till those problems are solved.
Are you still in touch with the casino, please? I want to make sure you are not being ignored.
Sim, não recebi o dinheiro em minha conta bancária de dois saques feitos por transferência bancária. Agora eles também pararam de pagar os outros saques que tenho pendentes desde a semana passada.
I’ve been saying this for months, but for some reason, this platform still thinks that super boss casinos is one of the best and fairest come on turn it up!!
Estou começando a pensar que qualquer que seja o cassino que eu escolher para jogar, sempre, mas sempre, encontrarei problemas com saques ou qualquer outra coisa. Enquanto quem sabe por que os depósitos nos cassinos são sempre suaves como o petróleo e nunca atingem um obstáculo. O dinheiro deles sempre chega na hora, enquanto temos que trabalhar duro para obtê-lo. Agora tenho 8 levantamentos pendentes de 500€ que estão parados há dias pois este casino paga com conta-gotas e quando pagas o dinheiro não chega à tua conta bancária.
Apliquei uma pausa de uma semana à minha conta de jogo. Assim que eles terminarem de me pagar, fecharei a conta neste cassino também e fecharei para sempre com esses malditos cassinos em Curaçao.
Sim, não recebi o dinheiro em minha conta bancária de dois saques feitos por transferência bancária. Agora eles também pararam de pagar os outros saques que tenho pendentes desde a semana passada.
Checked the complaint, thank you.
Just to clarify things a bit:
"On March 20 and 21 two withdrawals of €500 are marked as paid but I have not received the money in my bank account."
"Subsequently the two subsequent withdrawals were canceled by the casino due to technical problems related to the payment system. At least that's the reason the casino led me to believe."
Well to me it seems, the casino (as many others now) is dealing with technical problems bound to payment providers.
Since it has been 3 and 4 days now + plus the casino shared the technical issue with you, I guess it is just a matter of time one way or another.
As you said: "My last and only successfully paid withdrawal was on March 16th and it had entered my checking account the same day." Sadly, now the casino has a problem.
Let's hope they solve that soon!
I’ve been saying this for months, but for some reason, this platform still thinks that super boss casinos is one of the best and fairest come on turn it up!!
Hello Yoshy2323,
I think you have not mentioned the casino is going to suffer some technical-related withdrawal issues.
As you can see in Carsix79's complaint: "My last and only successfully paid withdrawal was on March 16th and it had entered my checking account the same day."
Since only players with issues come here and submit complaints or complain about the casinos, it truly may seem that almost every casino is bad.
The reality differs by experience, I'd say. I agree many casinos are painfully slow when it comes to the KYC, or withdrawals. Everyone can see that.
That's why we always advise players to check the users reviews and complaints alike, our rating does not include those factors.
Care to know why? Because even a good and fair casino falls into issues from time to time, happy players with good experiences simply can't be counted, while players with complaints can. Hence we lower the rating if the complaint ends as unresolved. Not ideal, I know.
Could you come up with a better solution?
Os problemas técnicos sempre surgem quando eles têm que pagar. Eu me pergunto quais são esses problemas técnicos para fazer uma transferência bancária. Aparentemente, apenas os cassinos os possuem. Quem sabe por que pagar por transferência bancária, em vez disso, não há tais problemas. O dinheiro sempre chega a eles sem impedimentos.
Since I keep an eye on the situation in the global financial market - banking sector, I'd say the increased number of similar "issues" bound to any kind of payments goes in hand with the ongoing situation there. Do you know how many banks are in trouble seeing help from the local governments? Well, many. Have you heard about Credit Suisse? Now it seems Deutsche Bank is a bit nervous too. Plus additional restrictions were set to prevent money flow to "restricted territories" or intentionally hazardous countries" - this matter is related to the war in Ukraine and sanctions embarged on Russia. I'm convinced many casinos are desperate because such things are completely out of their reach still they need to keep all international payments working, so they don't lose customers. Sending money from the casino works differently than sending money to the casino, did you know that?
In general, when some intermediary banks get involved, the transfer can be complicated and delayed.
I hope this casino will find the solution soon!
Deixe-me entender o que tudo isso tem a ver com o meu caso?
Meus saques foram marcados como pagos, mas não recebi o dinheiro em minha conta corrente.
Então o fato de os bancos estarem com problemas, o que isso tem a ver com o dinheiro que tem que ser transferido de um cassino por transferência bancária? O Superboss agora se tornou um banco?
De acordo com sua teoria, todas as transferências bancárias no mundo deveriam ser bloqueadas. Recebo e executo transferências a cada 2-3 dias sem problemas.
Além disso, não acho que a Itália possa ser definida como um país perigoso ou um território restrito.
Repito aqui, estamos falando de transferências eletrônicas marcadas como concluídas, mas nunca recebidas em minha conta bancária.
Gostaria que minha reclamação fosse processada mais rapidamente.
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