I was referring to similar situations in general, mentioning the most common complications.
You know, I do not know what caused your issues, furthermore, you mentioned the withdrawal was marked as paid after I replied to you - I'm seeing that in the complaint now.
So, let's get back to the usuals. How did the casino explain? Are you in touch with the support
O suporte afirma que provavelmente houve alguns problemas técnicos com o provedor de pagamento, mas eles ainda aguardam uma resposta. E já se passaram 8 dias!
Portanto, fique longe deste cassino porque eles não pagam com qualquer tipo de desculpa.
Até hoje nenhum dinheiro chegou na minha conta bancária.
E de acordo com o cassino, o provedor de serviços de pagamento ainda não deu uma explicação.
Claro que isso é apenas uma desculpa que eles continuam usando enquanto estão segurando meu dinheiro.
Minha reclamação também continua parando sem progresso.
Qualquer jogador que esteja pensando em abrir uma conta de jogo SuperBoss deve saber que não deve ser enganado pela avaliação super positiva do Casino Guru. Este cassino é pura fraude.
Mas sou só eu que ainda não recebo pelo SuperBoss??
Já são 14 dias sem receber o dinheiro com saques marcados como pagos!
Um cassino que não paga e é classificado como excelente me dá arrepios e muitas dúvidas!
E enquanto isso minha reclamação continua empacada!!
Mas sim, vamos esperar 7 dias antes de entrar em contato com o representante do cassino sobre minha reclamação. Faz apenas 17 dias que não recebo os pagamentos.
I'm sorry to hear you still have issues with the withdrawal. I checked your complaint and I can see you already forwarded the communication to Kristina. Please, give her a bit more time to go through it.
Não abra contas de jogo no casino SuperBoss porque não paga!
Estou há quase um mês à espera do pagamento de 4000€ que nunca chega!
Eles dizem que tiveram problemas com pagamentos por transferência eletrônica, mas é tudo uma desculpa porque, mesmo com criptomoeda, eles não querem pagar saques.
Thanks for the notice. I see even the complaint is waiting for the casino to respond!
Have you ever experienced anything unusual before?
Worst ever. They waisting your time maximum to not pay you. Hoping you will loose all your win until they finish "verification" from providers. If you are patient,they will waste more time with day whidrawal limits - 500 € per day. Security in low level. The last win 4000 € I received only 500 € . Because in some how someone knew, that I have big balance and cracked my account. After declined whidrawal to unknown cryptowallet, I never used any crypto wallet on this casino, they even didn't block temporary my account for security and all my balance was played off. All 3,500 € . After fiting with casino about this situation - the casino conclusion was, that I used myself an VPN and played off all by myself. And all my evidence about strange crypto wallet and VPN they didn't accepted. And most interesting thing - after all this situation already 2 months ago there no wins at all anymore.
Olá, este casino é completamente fraudulento. Eles atrasam o saque informando que você precisa verificar seu telefone para poder enviar o dinheiro, ao criar um pedido de saque seu dinheiro permanece no saldo do jogo. Eles também fazem algo muito ilegal: manipular os slots. Não vi tal coisa em lugar nenhum, mas não tenho outra explicação. Quando estou em uma vaga que me dá, eles me tiram da vaga 
essa é uma das vezes e depois que eu caio e reinicio o jogo eu automaticamente jogo a demo, o que é super estranho. Eles deveriam ter suas licenças revogadas, pois são 100% golpistas. Onde posso enviar um vídeo?
Hi, so if I understand correctly your account hasn't been fully verified yet ? Is this your first casino withdrawal ? We give the casino 14 days to fully verify your account and process your withdrawal. How long has your situation been going on ?
Regarding the slots and you have doubts, have you tried to check with support how it is possible that you get an error so often ? If you have some evidence and your situation is already longer than the time frame I mentioned, I would recommend to file a complaint on this link: https://casino.guru/complaints where you can then prove to our team what you have.
Do you think it's a worthwhile thing to try ?
Olá,
Basta assistir ao vídeo e dar sua opinião se essas pessoas merecem ter licença para isso 🙂
https://www.veed.io/view/2abe61af-6400-42ae-80fa-3ee38ffa13ac?sharingWidget=true&panel=share
It's good that you have some proof. Does it happen on some other slots or just on this one ?
Have you tried to contact support, what problem could occur in this case if you can run the game in the demo version but not in the normal version ?
I would also like to ask how long has your situation regarding the withdrawal and KYC been going on?
I will wait for your response.
O sorteio está fixo, é isso. Mas nunca vi ejeções tão estranhas de uma fenda. Aconteceu comigo no bgaming, no mascot gaming e no onlypay, no Joker Coins Megaways inicialmente fiz uma aposta de 50 centavos, fiz algumas rodadas, caiu e a aposta de 50 centavos acabou, me mandaram um excel com as apostas , aquelas apostas de 50 centavos não estavam listadas lá.
Recently, a player asked us about distinguishing real slots from others, I feel you might want to see the response. If you do, it's here:
I thought it might interest you since it is about the genuity of games.
Speaking about games, do I understand correctly you're currently missing a few bets in the betting history?
Can you perhaps recall whether those sums of 50 cents were deducted from your balance while playing?
Casino Guru you need to review this casino mark from 9.4 to more lower. A lot of reviews where this casino try to scam people. They said that slot provider Wazdan make verification of my winnings, but not theirs casino, this is total scam and lies. I play Wazdan slots in a lof of other casino and had winnings more then x400 with max bet. And never saw "provider verification", but i see that this casino use this scam way for all people who win at this site. They say that provider asked for "verification", to waste withdraw for 21` day.
If you try to find fair casinos, this casino can not be in this list.
Tenho 100% de certeza que ele estava tomando. Eu não vi tais anomalias. Digamos que jogo com 180 euros, o jogo me deixa cair e me devolve com 220 euros, isso me causou uma boa impressão 😀. Infelizmente não tenho como provar, só tenho os vídeos do acidente. Caso contrário, este casino manipula as slots e tenho a certeza.
Casino Guru you need to review this casino mark from 9.4 to more lower. A lot of reviews where this casino try to scam people. They said that slot provider Wazdan make verification of my winnings, but not theirs casino, this is total scam and lies. I play Wazdan slots in a lof of other casino and had winnings more then x400 with max bet. And never saw "provider verification", but i see that this casino use this scam way for all people who win at this site. They say that provider asked for "verification", to waste withdraw for 21` day.
If you try to find fair casinos, this casino can not be in this list.
Hello.
Firstly, we list all casinos without exclusions - even those who ask to be removed. 🙂
I'm sorry your playing history is being investigated, obviously, it is not my place to support your opinion at this point. Sometimes it just happens and the casino - or game provider should have a good reason for that. This is something I can't however, distinguish now - but I appreciate your insight.
Additionally, the rating is affected by complaints - not by user reviews, the reason is simple: we can't evaluate information given through user reviews, we can however, investigate through the complaint process.
Do you think you could use some help? Submit the complaint, this is always the best approach.
I wonder whether you've been told a reason for this check. Have you? 🤔
Tenho 100% de certeza que ele estava tomando. Eu não vi tais anomalias. Digamos que jogo com 180 euros, o jogo me deixa cair e me devolve com 220 euros, isso me causou uma boa impressão 😀. Infelizmente não tenho como provar, só tenho os vídeos do acidente. Caso contrário, este casino manipula as slots e tenho a certeza.
Hello there.
Sadly, this is everlasting evergreen - players struggle to prove the casino is altering slots. I'm still convinced more of those situations are bugs, I have never heard about a case where the casino was caught during tempering with slots. Have you, perhaps?
I will submit complaint, casino will answer that they can not do something, It is provider verification. How complaint will help? Are possible to decrease rating of this casino with this complaint?
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