Hello,
Indeed, the information is correct; however, you are free to submit the complaint at any time. Additionally, once the complaint gets approved, despite those 14 days not yet having run off, the casino is notified about the matter. In my opinion, sometimes even a notice may help.
Don't worry, we will take a look at you here on the forum. Ok?
I made 3 new withdrawal requests last week (none of them were received). If they pass the 14 days I will make a complaint.
More than 3 withdrawals at the same time are not possible, so I guess it will take weeks before I get my money, (If I even get it)
Oh,.. well, that's not very convenient. I was hoping the complaint won't be necessary, so I will stick to that wish and let's see what this casino is capable of. As I just realized, its Safety Index has dropped significantly, so I would start looking for other places to play...
Still, this is not the end!
Certo, bem, vejo que o processo está um pouco lento. Não sei. Enviei vários e-mails para a Dominika, mas entendo que ela deve estar muito ocupada.
Yeah, our whole complaint team is really busy, but we always try our best, of course.
Just a little info so you can understand what busy means: Dominika has around 100 complaints she deals with actually.
Thank you for your understanding. And do not worry; she will inform you soon about what to do next.
Still none of the 3 withdrawals are paid so far. (6,7 & 8 days ago). I got the exact same e-mail again from support were they are telling me there is a 'delay at your payment provider'.
But I still have a bit trust because they paid me at least 1 time. It took 10 days that time. We'll see what happens.
So there's a problem with your payment provider now... I'm a bit hesitant to accept such an explanation. As you say, we shall see. I'm really hoping for the best.
Essa é a desculpa que eles sempre dão. Essa desculpa me custou muito dinheiro... Eu fazia saques de € 1.000 e, quando me dei conta, o saldo estava de volta na minha conta, pronto para jogar. Quando pedi uma explicação, me disseram que havia um problema com o provedor de pagamento e que eu não podia sacar. No final, eu acabava jogando todo o meu dinheiro e perdendo.
Vejo que eles fazem isso o tempo todo, é um cassino ilegal.
Certo, entendi. Só queria saber como estão as coisas, já que enviei vários e-mails e não recebi resposta. Queria saber se você acha viável registrar uma reclamação.
Obrigado.
Essa é a desculpa que eles sempre dão. Essa desculpa me custou muito dinheiro... Eu fazia saques de € 1.000 e, quando me dei conta, o saldo estava de volta na minha conta, pronto para jogar. Quando pedi uma explicação, me disseram que havia um problema com o provedor de pagamento e que eu não podia sacar. No final, eu acabava jogando todo o meu dinheiro e perdendo.
Vejo que eles fazem isso o tempo todo, é um cassino ilegal.
My impression is also not very aligned with the casino's explanation. I'm sorry it cost you money in the end. As i mentioned earlier, the Safety Index of this casino has dropped quite significantly, and I'm not very convinced they care much...
Certo, entendi. Só queria saber como estão as coisas, já que enviei vários e-mails e não recebi resposta. Queria saber se você acha viável registrar uma reclamação.
Obrigado.
If you feel that something in the casino is not completely clear, feel free to submit a complaint. There is no cost involved, so you need not be concerned about whether it adheres to the guidelines. Our colleagues will always assess the situation.
I just wish there was a way to resolve all submitted complaints against TikiTaka. Let's see...
it was the exact same email (word for word) they sent me the last time I complained about why it took longer than the promised 3 business days. They didn't lie then though, I got my withdrawal. Too late, but it did come.
Another thing I've noticed is that I've been getting a lot of phishing emails and text messages since I played at this casino. It's unclear whether the casino itself is behind this, or whether it's a criminal gang that operates around the casino.
That's just awful and I'm really worried now. Let's consider this another warning to anyone who is thinking about trying out the site!
É isso mesmo, desde que comecei a jogar no Tiki Taka, comecei a receber mensagens e e-mails de cassinos estranhos... com promoções, etc.
Tenho quase certeza de que há algo "sombrio" acontecendo por trás deste cassino.
Custou-me muito dinheiro, espero que o mesmo não aconteça com outras pessoas.
Tenho uma reclamação registrada e espero que seja resolvida, mas acho complicado porque quando eles não estão interessados, não respondem aos e-mails.
Vamos ver se a Dominika consegue esclarecer alguma coisa com eles. 🙏
At this point, I suppose we just have to give the complaint some space. However, I am afraid to make any further comments. I am just crossing my fingers for every player involved in this situation.
They paid 2 of 3 withdrawals today!
Weird: the one they did not pay was a smaller amount and also earlier.
Anyway, I'm glad that the total amount I got paid almost matches what I deposited.
I hope I will get my well deserved winnings now. I will keep you updated and make a complaint if it passes 14 days. I'm more and more convinced that TikiTaka really tries to pay up.
I see! So things are very likely not as dire as they appeared earlier. Such good news is very much appreciated!
Hoping to see the rest paid out well, within a reasonable time frame!
Hello,
I would like to report an ongoing issue with Tikitaka9.com regarding a delayed withdrawal of 4,000 PLN.
Withdrawal date: April 26, 2025
Amount: 2x 2,000 PLN (Visa)
Verification: Documents submitted and accepted.
Status: Still pending, support says "under review" but no progress.
New issue: Withdrawals now blocked on my account, despite previous ones still active.
Communication: Live support keeps repeating the same message about delays due to "high volume". I have emailed and chatted daily.
I feel like I’m being stalled with no clear timeline.
Could the Casino Guru team please assist in escalating this issue or contacting the casino directly?
Thank you
Hi, we could certainly assist but if the casino tells you that they have a lot of withdrawals I would try to wait. We give casinos 14 days to resolve such problems and if that doesn't happen and you don't have funds then I would open a complaint.
Do you think you can hold out?
Also, your withdrawals are still pending yes, you just can't submit another one do I understand correctly?
Olá pessoal.
É difícil ajudar neste cassino. Eles não respondem. Registrei uma reclamação contra eles, e eles não responderam aos meus e-mails nem à mensagem de WhatsApp que recebi do meu gerente VIP. Eles me dizem no chat que não têm autoridade e que tudo é feito por e-mail. (Eles não respondem a reclamações por e-mail.)
Existe alguma maneira ou algo que possa ser feito contra um cassino como este? Como não é licenciado... Pelo que entendi, não há nada.
Tenho uma reclamação que o Matej está resolvendo para mim. Mas... acho que eles não vão responder.
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