Vegas Hero Casino - discussão geral (página 3)

The casinos are very dishonest. I won 1,500 BRL on the EXCITEWIN site and not only did they disappear my balance, they said the withdrawal had been reversed and played, I made a public complaint and asked for the game history.

Mas você tem alguma ideia do porquê eles diriam isso?

Espero que consigamos descobrir isso e, se você não fez nada parecido, que eles consertem.

Nossa equipe de reclamações analisará tudo isso; não se preocupe. Só espero que eles se comuniquem conosco sobre esse problema.

The only thing I'm thinking about is that they have a problem with me not providing my second name, because they now write Maurice Phil in every email instead of just my first and last name. That's the only thing I can think of, but that can't be true. Payouts were accepted on every other site, too. And just because I didn't provide my second name doesn't make me a different person.

Das einzige was ich im Kopf habe ist das sie ein Problem hab das ich meinen 2 Namen nicht angeben hab, weil sie in jeder Email jetzt Maurice Phil schreiben und nicht mehr mein Vor und Nachnamen nur. Das ist das einzige was ich mir vorstellen kann aber das kann ja auch nicht sein. Bei jeder anderen Seite gingen Auszahlungen auch. Und nur weil ich meinen Zweitnamen nicht mit angegeben habe bin ich ja trotzdem keine andere Person.

Para falar a verdade, não tenho muita certeza do porquê eles teriam problemas com isso. 🤷‍♀️

Precisamos esperar para ver o que nossa equipe de reclamações descobrirá quando entrarem em contato com o cassino.

I hope the complaints team finds out something or can achieve something. Because they're not responding to my emails anymore and I'm being ignored as if I never existed. I just want the money that's rightfully mine.

Ich hoffe das Beschwerde Team findet etwas heraus oder kann da was erreichen. Weil mir schreiben sie jetzt auch auf keine Mails mehr und werde ignoriert als hätte ich nie existiert. Ich möchte einfach nur mein Geld was mir rechtmäßig zusteht.

Espero que sim também.

É compreensível que você se sinta assim; acredito que todos se sentiriam assim.

Small addendum:

I don't think anything will happen if I get a reply to an email saying that after a thorough review of my documents there has been a violation of 9.1 of their terms. After asking 10 times which term I exactly violated, I still didn't get a reply. I've read through all the terms under 9.1 and I'm 100% sure I haven't broken a single term there. Since no one talks to me, I'm certain I've been cheated and robbed without mercy and without shame. I've also tried to get in touch with DoItPartners to get something sorted out, but I haven't received a reply from anyone. DoItPartners specifically promote VegasHero and MagiusCasino, but that's no luck either. I've also filed a complaint with the Curaçao Gaming Authority, but I'm pretty hopeless that anything will come of it.

Kleiner Nachtrag:

ich denke nicht das da noch etwas passieren wird wenn mir mal auf eine Mail geantwortet wird dann das nach gründlichen Anschauens meiner Dokumente ein verstoß gehe 9.1 ihrer Terms vorliegt. Nach 10 mal fragen welchen Term ich genau verletzt habe wir mir nicht geantwortet. Ich habe mir alle Terms durch gelesen die unter 9.1 stehen und dort habe ich zu 100 keinen Term gebrochen. Da mit mir auch nicht geredet wird bin ich mir sicher das ich hier einfach gnadenlos ohne Scharm betrogen und beklaut wurde. Ich habe auch versucht mich mit DoItPartners zusammen zu finden um da mal was zu klären aber auch keine Antwort bei keinem. Die DoItPartners bewerben gezielt VegasHero und MagiusCasino aber auch kein Erfolg. Habe auch Beschwerde bei der Curaçao Gaming Behörde bekommen eingereicht aber ich bin auch ziemlich hoffnungslos das dort was bei rum kommen wird.

Teremos que aguardar que nossa equipe de reclamações entre em contato com o cassino. Esperamos que eles respondam à sua reclamação.

Hopefully 🙏 I wish for nothing more than that

Hoffentlich 🙏 Ich wünsche mir nichts mehr als das

Eu posso imaginar.

I was playing in that casino but I'm glad I saw your post.

O cassino não me deixa sacar, continuo tentando, mas aparece a mensagem "Excedi meu limite". Não sei como, pois disseram que você pode sacar £ 500 a cada 24 horas.

Good evening, that's how they do it. Every 24 hours you make a withdrawal of 500. And if they do that, too.

Καλησπερα,ετσι κανουν. Ανα 24ωρες κανεις μια αναληψη των 500. Κ αν στην κανουν κ αυτη.

O problema é que já se passaram mais de 24 horas

They usually complete deposits in 48 hours. Then you can make a withdrawal again. What they write to you in the chat has nothing to do with what they actually do. And if you bother them too much, they lock your chat and you can't communicate with them in any way.

Τις καταθεσεις συνηθως τις ολοκληρωνουν σε 48 ωρες. Μετα μπορεις να ξανακανεις παλι αναληψη. Αυτα που σου γραφουν στο τσατ με αυτα που ισχυουν δεν εχουν καμια σχεση. Κ αν τους ενοχλεις πολυ σου κλειδωνουν το τσατ κ δε μπορεις να επικοινωνησεις μαζι τους με κανενα τροπο.

Tentarei sacar novamente mais tarde hoje, mas não sei o que fazer se não me deixarem. Que tipo de cassino é esse? Parece uma grande fraude.

I would suggest you try again when your 1st withdrawal is complete. And for God's sake, don't make the mistake of playing them. That's what they're trying to do. I had 2000 euros in it and they had locked my chat, they weren't answering my emails, and generally a ghost page. When I played them, everything was normal and then they didn't return even 1 euro. And I asked them to close my account and they didn't do it for nothing.

Θα σου προτινα να ξαναπροσπαθησεις,οταν ολοκληρωθει η 1η σου αναληψη. Και προς Θεου, μην κανεις το λαθος και τα παιξεις. Αυτο προσπαθουν αυτοι. Εγω ειχα 2000 ευρω μεσα κ μου ειχαν κλειδωσει το τσατ, δεν απαντουσαν στα εμαιλ, κ γενικα μια σελιδα φαντασμα. Οταν τα παιξα, ολα φυσιολογικα κ μετα δεν ξαναγυρισαν ουτε 1 ευρω. Και τους ζητουσα να μου κλεισουν το λογαριασμο και δεν το εκαναν με τιποτα.

Meu primeiro saque foi concluído há 2 dias, mas agora eles não me deixam sacar novamente. Não vou gastar nada lá.

Posso perguntar se você entrou em contato com o suporte sobre isso? Há algum problema técnico, talvez? 🤔