Vegasino Casino - discussão geral (página 6)

I don't want to get into the merits but just give some advice, I have the same problem as you, I excluded myself from Italian AAMS casinos and unfortunately I "fell back" to non-AAMS ones. I solved it by installing Gamban on all the devices in my possession. Block any access to casino sites and derivatives

Non voglio entrare nel merito ma dare solo un consiglio, ho il tuo stesso problema, mi sono autoescluso dai casino AAMS Italiani e purtroppo sono "ricaduto" in quelli non AAMS. Ho risolto installando Gamban su tutti i dispositivi in mio possesso. Blocca qualsiasi accesso a siti di casino e derivati

As soon as I get my money back, I will definitely do it. However, since I had this problem, I have not used any site. If the only option is to lose, what's the point? I had already found the APP of course. Thanks Michele. In the end, did you manage to withdraw?

Non appena avrò recuperato le somme, lo farò sicuramente. Comunque da quando ho avuto questo problema, non ho più utilizzato nessun sito. Se l'unica opzione è perdere, che senso ha? Avevo già trovato l'APP naturalmente. Grazie Michele. Alla fine tu sei riuscito a prelevare?

Thank you for your suggestion regarding **Gamban** and the experience you shared. Indeed, the problem of self-exclusion is quite complex, especially when there are so many platforms that are not subject to strict regulations like AAMS casinos.

Using tools like Gamban is certainly a useful solution for blocking access to such websites. However, the main issue I face is that the platforms I played on **should have applied my self-exclusion** to all their sister sites, which unfortunately did not happen.

I hope the relevant authorities take action and ensure that responsible gambling policies are implemented properly so that we do not have to rely solely on external tools.

Σε ευχαριστώ για την πρότασή σου σχετικά με το **Gamban** και την εμπειρία που μοιράστηκες. Πραγματικά, το πρόβλημα του αυτο-αποκλεισμού είναι αρκετά περίπλοκο, ειδικά όταν υπάρχουν τόσες πλατφόρμες που δεν υπόκεινται σε αυστηρούς κανονισμούς όπως τα καζίνο AAMS.

Η χρήση εργαλείων όπως το Gamban είναι σίγουρα μια χρήσιμη λύση για τον αποκλεισμό πρόσβασης σε τέτοιες ιστοσελίδες. Ωστόσο, το βασικό ζήτημα που αντιμετωπίζω είναι ότι οι πλατφόρμες στις οποίες έπαιξα **θα έπρεπε να είχαν εφαρμόσει τον αυτο-αποκλεισμό μου** σε όλα τα αδελφά sites τους, κάτι που δυστυχώς δεν συνέβη.

Ελπίζω οι αρμόδιες αρχές να αναλάβουν δράση και να διασφαλίσουν ότι οι πολιτικές υπεύθυνου στοιχηματισμού εφαρμόζονται σωστά, ώστε να μην χρειάζεται να βασιζόμαστε αποκλειστικά σε εξωτερικά εργαλεία.

Yes I have to be honest after 3 days the sums were paid regularly. About not using anything anymore I agree with you...

Si devo essere sincero dopo 3 giorni le somme sono state pagate regolarmente. Sul fatto di non utilizzare più nulla sono d'accordo con te...

All true but unfortunately we also have to put in a bit of our will, after all their interest is to have you as a customer and they do everything not to lose you, we should be the ones who "limit ourselves"..

Tutto vero ma purtroppo bisogna metterci anche un po della nostra volontà, del resto il loro interesse è averti come cliente e fanno di tutto per non perderti, dovremmo essere noi che "ci limitiamo"..

"Following my previous message..."

I would like to add that my investigation has uncovered additional evidence that reinforces the fact that NovaForge Ltd manages its platforms centrally, rendering self-exclusion meaningless when applied to individual websites.

More specifically:

The IP addresses of the platforms belong to the same subnet, which indicates shared hosting and unified management.

The same live support system is used across all platforms, confirming the existence of a unified customer management backend.

Therefore, the company's refusal to implement horizontal self-exclusion raises serious ethical and compliance issues with the principles of responsible gambling.

I expect an immediate response from the competent authorities and a review of the self-exclusion policy by NovaForge Ltd, in order to avoid further violations.

"Σε συνέχεια του προηγούμενου μηνύματός μου..."

Θα ήθελα να προσθέσω ότι η έρευνά μου αποκάλυψε επιπλέον στοιχεία που ενισχύουν το γεγονός ότι η NovaForge Ltd διαχειρίζεται τις πλατφόρμες της κεντρικά, καθιστώντας τον αυτο-αποκλεισμό άνευ ουσίας όταν εφαρμόζεται σε μεμονωμένες ιστοσελίδες.

Πιο συγκεκριμένα:

Οι IP διευθύνσεις των πλατφορμών ανήκουν στο ίδιο subnet, γεγονός που υποδηλώνει κοινή φιλοξενία και ενιαία διαχείριση.

Το ίδιο σύστημα ζωντανής υποστήριξης χρησιμοποιείται σε όλες τις πλατφόρμες, επιβεβαιώνοντας την ύπαρξη ενιαίου backend διαχείρισης πελατών.

Συνεπώς, η άρνηση της εταιρείας να εφαρμόσει οριζόντιο αυτο-αποκλεισμό εγείρει σοβαρά ζητήματα ηθικής και συμμόρφωσης με τις αρχές του υπεύθυνου στοιχηματισμού.

Αναμένω την άμεση ανταπόκριση των αρμόδιων φορέων και την αναθεώρηση της πολιτικής αυτο-αποκλεισμού από τη NovaForge Ltd, προκειμένου να αποφευχθούν περαιτέρω παραβιάσεις.

Again....you had already written it

Ancora.... l avevi già scritto

Então, isso significa que você já fez um saque bem-sucedido deste cassino antes?

Eu certamente sugeriria que você registrasse uma reclamação aqui para que nossa equipe possa intervir no seu caso após o período de 14 dias a partir da data em que você solicitou a retirada.

Se você estiver interessado, use este link e descreva a situação. Você será informado sobre os próximos passos mais tarde.

Lamento muito sua situação, mas infelizmente nossa equipe não conseguiu ajudá-lo, e o motivo foi explicado detalhadamente em sua reclamação:

"Conexão de plataforma e responsabilidade ética

Não posso confirmar nenhuma conexão direta entre Robocat e Vegasino, mesmo que seus sites pareçam semelhantes. Não há confirmação clara de que eles compartilham um banco de dados de jogadores ou qualquer outro link operacional direto. Mesmo que haja alguma sobreposição de funcionários, os regulamentos da Anjouan Gaming exigem que a autoexclusão seja tratada individualmente para cada cassino. Os jogadores devem solicitar a autoexclusão em cada plataforma separadamente, independentemente de qualquer conexão percebida entre os cassinos.

Processo de autoexclusão

Como você abriu sua conta no Vegasino após solicitar a autoexclusão do Robocat, seria impossível para o Robocat autoexcluí-lo do Vegasino naquele momento, já que não havia registro da sua conta no Vegasino.

Violação de jogo responsável

Embora eu entenda suas preocupações com relação a práticas de jogo responsável, os regulamentos da Anjouan Gaming diferem significativamente daqueles de jurisdições mais rigorosas, como a UKGC ou a MGA. Sob o licenciamento da Anjouan, a autoexclusão não é aplicada automaticamente em todas as plataformas, o que reflete a estrutura legal dessa jurisdição. Essa limitação não é uma violação intencional dos princípios de jogo responsável pelo cassino, mas sim uma questão de regulamentos jurisdicionais.

Solicitação de Reembolso

Sua solicitação de reembolso de € 3.800 é baseada no argumento de que a violação dos princípios de autoexclusão levou aos seus depósitos no Vegasino. No entanto, como a autoexclusão não é aplicada em todas as plataformas sob a licença Anjouan e sua conta Vegasino foi criada após sua autoexclusão no Robocat, o cassino não pode ser responsabilizado por não implementar uma exclusão entre plataformas.

Papel do Casino Guru

Quero garantir que o Casino Guru leva a responsabilidade ética e o jogo responsável muito a sério. No entanto, nossa função é avaliar reclamações com base nos fatos e na estrutura regulatória que rege cada cassino. Neste caso, não podemos responsabilizar o cassino pela autoexclusão entre plataformas quando isso não for exigido por sua licença.

Regulamentos EGBA, UKGC, MGA

Embora os exemplos que você forneceu destaquem práticas de autoexclusão mais rigorosas sob a EGBA, UKGC e MGA, essas regulamentações não se aplicam a cassinos licenciados pela Anjouan Gaming.

Dadas as circunstâncias, lamento informar que não tenho outra opção a não ser rejeitar sua reclamação por ser injustificada.

Se você tiver mais preocupações ou novas informações para compartilhar, sinta-se à vontade para entrar em contato. No entanto, com base nos fatos disponíveis, não podemos prosseguir com o assunto. "

Então, se você ler a última frase da Petronela, você pode ver que somente se você tiver alguma informação nova para compartilhar, nossa equipe de reclamações irá rever seu caso. Caso contrário, não há mais nada que possamos fazer por você.

Por favor, tenha em mente também nossa cooperação com o Betblocker, que foi recomendado a você anteriormente. Ele realmente pode ajudar pessoas na sua situação, e se você procurar qualquer outra ajuda, desejo a você toda a sorte para colocar tudo sob controle.

Hello,

I would like to share my experience and raise some important questions regarding the management of platforms operating under the license of **NovaForge Ltd**, which allows dozens of online casinos to operate under a common license.

### 1. How is it possible for the same person from **live support** to answer simultaneously for different platforms?

When I contacted live support at both **Robocat** and **Vegasino**, I found that the **same person** responded to my requests. This raises questions about **shared data management** and whether these platforms are truly independent. If they are separate companies, how is it possible to have centralized support from the same staff?

### 2. Doesn't the existence of a joint license mean joint responsibility for self-exclusion?

NovaForge Ltd operates dozens of platforms under the same license. According to the principles of responsible gambling, shouldn't a self-exclusion apply to **all** of the company's platforms? Why is it allowed to register and play on another platform after self-exclusion?

### 3. Playtech confirmed that Vegasino is using its software illegally – how is it possible that it continues to operate?

I have received a response from Playtech confirming that the **Vegasino** platform is using their software without a valid license. This raises serious questions about the legality of their operations and transparency towards players. How can they continue to operate without legal consequences?

I would like to hear the opinions and experiences of other players who have faced similar situations. Do you think these practices are acceptable? Is it time to take action and inform the relevant authorities?

We are facing a situation where players are left unprotected, and we need to find ways to ensure that the right rules are applied for everyone.

Γεια σας,

Θα ήθελα να μοιραστώ την εμπειρία μου και να θέσω ορισμένα σημαντικά ερωτήματα σχετικά με τη διαχείριση των πλατφορμών που λειτουργούν υπό την άδεια της **NovaForge Ltd**, η οποία επιτρέπει σε δεκάδες διαδικτυακά καζίνο να λειτουργούν κάτω από μια κοινή άδεια.

### 1. Πώς είναι δυνατόν το ίδιο άτομο από το **live support** να απαντά ταυτόχρονα για διαφορετικές πλατφόρμες;

Όταν επικοινώνησα με το live support τόσο στη **Robocat** όσο και στη **Vegasino**, διαπίστωσα ότι το **ίδιο άτομο** απάντησε στα αιτήματά μου. Αυτό εγείρει ερωτήματα σχετικά με την **κοινή διαχείριση των δεδομένων** και το κατά πόσο αυτές οι πλατφόρμες είναι πραγματικά ανεξάρτητες. Εάν πρόκειται για ξεχωριστές εταιρείες, πώς γίνεται να υπάρχει κεντρική υποστήριξη από το ίδιο προσωπικό;

### 2. Η ύπαρξη κοινής άδειας δεν σημαίνει κοινή ευθύνη για τον αυτο-αποκλεισμό;

Η NovaForge Ltd λειτουργεί δεκάδες πλατφόρμες κάτω από την ίδια άδεια. Σύμφωνα με τις αρχές του υπεύθυνου στοιχηματισμού, δεν θα έπρεπε ένας αυτο-αποκλεισμός να ισχύει σε **όλες** τις πλατφόρμες της εταιρείας; Γιατί επιτρέπεται η εγγραφή και το παιχνίδι σε άλλη πλατφόρμα μετά από αυτο-αποκλεισμό;

### 3. Η Playtech επιβεβαίωσε ότι η Vegasino χρησιμοποιεί το λογισμικό της παράνομα – πώς είναι δυνατόν να συνεχίζει να λειτουργεί;

Έχω λάβει απάντηση από την Playtech που επιβεβαιώνει ότι η πλατφόρμα **Vegasino** χρησιμοποιεί το λογισμικό της χωρίς έγκυρη άδεια. Αυτό εγείρει σοβαρά ερωτήματα σχετικά με τη νομιμότητα των λειτουργιών τους και τη διαφάνεια προς τους παίκτες. Πώς μπορούν να συνεχίσουν να δραστηριοποιούνται χωρίς νομικές συνέπειες;

Θα ήθελα να ακούσω τις απόψεις και τις εμπειρίες άλλων παικτών που έχουν αντιμετωπίσει παρόμοιες καταστάσεις. Πιστεύετε ότι αυτές οι πρακτικές είναι αποδεκτές; Μήπως είναι καιρός να αναλάβουμε δράση και να ενημερώσουμε τις αρμόδιες αρχές;

Αντιμετωπίζουμε μια κατάσταση όπου οι παίκτες αφήνονται απροστάτευτοι, και πρέπει να βρούμε τρόπους να διασφαλίσουμε ότι εφαρμόζονται οι κατάλληλοι κανόνες για όλους.

Se me permite responder. Acredito que se você acha que a autoridade de licenciamento deve ser contatada, você certamente o faz. Eles devem verificar tudo isso que você mencionou.

Dear Romi,

I would like to inform you that I have already filed a complaint with the Anjouan Gaming Authority and am awaiting their response. However, I also expect Casino Guru to take appropriate action against the casino.

Your inaction does not help to resolve the problem, as the evidence I have provided is irrefutable and I am amazed why it is not being adequately investigated by your team. I also believe that the rating of this casino on Casino Guru should be much lower, given the serious irregularities that have been identified.

I await your next actions.

Best regards,

Αγαπητή Romi,

Σας ενημερώνω ότι έχω ήδη υποβάλει καταγγελία στην Anjouan Gaming Authority και αναμένω την απάντησή τους. Παρ' όλα αυτά, αναμένω και από το Casino Guru να προβεί στις κατάλληλες ενέργειες προς το καζίνο.

Η αδράνειά σας δεν βοηθά στην επίλυση του προβλήματος, καθώς τα στοιχεία που έχω προσκομίσει είναι αδιάσειστα και απορώ γιατί δεν διερευνώνται επαρκώς από την ομάδα σας. Επίσης, θεωρώ ότι η βαθμολογία του συγκεκριμένου καζίνο στο Casino Guru θα έπρεπε να είναι πολύ χαμηλότερη, δεδομένων των σοβαρών παρατυπιών που έχουν διαπιστωθεί.

Αναμένω τις επόμενες ενέργειές σας.

Με εκτίμηση,

It's been almost 2 weeks that my account on vegasino is blocked and I am banned from the Chat service. But how is all this possible? They didn't even ask me to verify my account. They can't steal my money!

Sono ormai quasi 2 settimane che ho il conto bloccato su vegasino e mi è interdetto il servizio Chat. Ma come è possibile tutto questo? Non mi hanno nemmeno chiesto la verifica del conto. Non possono rubarsi i miei soldi!

Infelizmente, para falar a verdade, não temos esse poder e, como eu disse, esse tipo de coisa e acusação só pode ser investigado e regulamentado pela autoridade licenciadora.

E sem qualquer confirmação do licenciado, não podemos fazer nada.

Espero que você possa entender nossa posição.

Por favor, informe-nos se tiver alguma atualização.

Vejo que sua reclamação está sendo tratada por nossa equipe, então aguarde até que haja alguma movimentação visível.

Você será informado sobre os próximos passos e esperamos que em breve possamos descobrir exatamente o que está acontecendo.

Dear Romi,

Thank you for your response. However, I would like to point out that I have in my possession an official confirmation from Playtech, which explicitly states that the Vegasino platform is using its software illegally. This is irrefutable evidence that the casino is violating the law and the ethical principles of responsible gambling.

I would expect Casino Guru to take this seriously and take appropriate action, such as downgrading the casino's rating or even warning users about the lack of Playtech licensing.

Your position, that you cannot take action without confirmation from the licensing authority, is understandable, but the existence of documented evidence from a leading software provider should not be ignored.

I await your actions and remain at your disposal to provide you with the relevant evidence proving the above.

Αγαπητή Romi,

Σας ευχαριστώ για την απάντησή σας. Ωστόσο, θα ήθελα να επισημάνω ότι έχω στην κατοχή μου επίσημη επιβεβαίωση από την Playtech, η οποία αναφέρει ρητά ότι η πλατφόρμα Vegasino χρησιμοποιεί παράνομα το λογισμικό της. Αυτό αποτελεί αδιάσειστο στοιχείο που αποδεικνύει ότι το καζίνο παραβιάζει τη νομοθεσία και τις δεοντολογικές αρχές του υπεύθυνου στοιχηματισμού.

Θα περίμενα από το Casino Guru να λάβει σοβαρά υπόψη αυτό το στοιχείο και να προχωρήσει στις κατάλληλες ενέργειες, όπως η υποβάθμιση της βαθμολογίας του καζίνο ή ακόμα και η προειδοποίηση προς τους χρήστες για την έλλειψη αδειοδότησης από την Playtech.

Η θέση σας, ότι δεν μπορείτε να αναλάβετε δράση χωρίς επιβεβαίωση από την αδειοδοτούσα αρχή, είναι κατανοητή, αλλά η ύπαρξη τεκμηριωμένων αποδείξεων από έναν κορυφαίο πάροχο λογισμικού δεν θα έπρεπε να αγνοηθεί.

Αναμένω τις ενέργειές σας και παραμένω στη διάθεσή σας για να σας παρέχω τα σχετικά στοιχεία που αποδεικνύουν τα παραπάνω.

Você já enviou este documento para a autoridade licenciadora?

Se desejar, você pode fornecê-lo à nossa equipe de dados para que eles também possam verificar. Basta enviá-lo com toda a explicação para , por favor.

Dear Romi,

Thank you for your response.

I would like to inform you that the response from Playtech was received after I submitted my complaint. Therefore, I did not have the information you requested available previously.

Αγαπητή Romi,

Σας ευχαριστώ για την απάντησή σας.

Θα ήθελα να σας ενημερώσω ότι η απάντηση από την Playtech ελήφθη μετά την υποβολή της καταγγελίας μου. Επομένως, δεν είχα προηγουμένως διαθέσιμα τα στοιχεία που ζητήσατε.

Mas você ainda pode fornecer agora. Certo?

Good evening everyone, unfortunately and I repeat unfortunately I am in the same situation as you today I have been waiting 4 days since the withdrawal request last Tuesday, but unfortunately nothing every time they tell me not to worry, regarding self-exclusion, I had done it but playing on Playzilla I could withdraw without problems within 3 days

Buonasera a tutti , purtroppo è dico purtroppo sto nella vostra stessa situazione oggi sono 4 giorni di attesa dalla richiesta del prelievo di martedì scorso , ma purtroppo nulla ogni volta mi dicono di non preoccuparsi , per quanto riguarda auto esclusione ,l avevo fatta però giocando a playzilla potevo prelevare senza problemi entro 3 giorni