Wild Robin Casino - discussão geral (página 3)

Okay, thank you very much. Ps. still nothing has changed...

Dobře, děkuji moc. Ps. furt se nic nezmenilo…

You're welcome.

Let's be generous and say that it would be quite a miracle if they resolved the payment over the weekend. I understand that it must sound strange and that one imagines the withdrawal differently, but personally I think that it will be necessary to be patient. 🙏

Hopefully it won't take too long after all!

Není vůbec zač.

Zkusme velkoryse říct, že preš víkend by to byl docela zázrak, kdyby vyřešili platbu. Chápu, že to musí znít všelijak a že si člověk představuje výběr jinak, ale osobně si myslím, že bude potřeba být trpělivý. 🙏

Snad to nebude nakonec trvat příliš dlouho!

It's finally here.

Uz to prislo konecneeee

Nice! Personal congratulations! 🙂

Thanks for letting us know. I almost wonder if you would want to do this again if you happen to win again soon. It's one thing to know what you're getting into and another thing is that it can be a lot more enjoyable elsewhere 😀.

Hezky! Osobní gratulace! 🙂

Díky, že jsi nám dal vědět. Skoro si říkám, zda by si člověk tohle chtěl zopakovat, pokud by náhodou vyhrál v brzku znovu. Jedna věc je vědět do čeho se jde a věc druhá je že to jinde může být o dost příjemnější 😀.

Hello, I also signed up at this casino and won a pretty large sum. Unfortunately, after nine days, I still haven't received a cent. The chat is full of the same old text. Please be patient...don't worry, etc., and this has been going on for days. I'm curious to see when and if I'll receive my money.

Hallo, ich habe mich auch in diesem Casino angemeldet und eine ziemlich große Summe gewonnen. Leider habe ich nach 9 Tagen noch keinen Cent erhalten. Im Chat immer nur die gleichen Textbausteine. Bitte um Geduld...machen Sie sich keine Sorgen usw. Und das seit Tagen. Ich bin gespannt, wann und ob ich mein Geld erhalte.

Hi, waiting over a week for money is not the best thing to do and I believe you are worried. We give the casinos 14 days to sort out everything they need to do to send you the money. 

In addition, I have seen that even complaints that the casino has had on them recently, they have resolved some of them, where it was also about delayed payment. 

So I would try to wait a bit longer and if nothing happens, our team will try to help. 

Anyway, the casino didn't need anything from you, like any documents?

Hello, I have not yet received any request to submit documents.

Hallo, bisher habe ich noch keine Aufforderung erhalten, Dokumente einzureichen.

I guess the casino doesn't need any verification yet. Okay, if you don't hear anything from them this week and you don't get any money, please get in touch and we'll try to help.

OK thanks

Ok, danke

Hello, here's a quick update. I received a payout on Thursday. Three more are pending. These are for June 15th and 16th. When I inquired, I still only get excuses and the same text messages as before. There's still a large amount in my account that I can't request because you can't enter more than three.

Hallo, hier eine kurze Info. Ich habe eine Auszahlung am Donnerstag erhalten. 3 weitere sind in der Warteschleife. Diese sind vom 15. und 16. Juni. Weiterhin auf Nachfrage nur Vertröstungen und die gleichen Textbausteine wie bisher. Es ist noch eine hohe Summe auf dem Konto, die ich nicht beantragen kann, da man nicht mehr als drei eingeben kann.

Good news. 

However, in this case I can only recommend you to wait further or you can file a complaint if you don't have a good feeling about it. 

But I believe that if you have already been paid, the next withdrawals will also be successful, just probably not so short. 

What do you think you will do?🤔

Hello,

I'll wait until this week. Then I'll probably file a complaint.

Hallo,

ich werde noch diese Woche abwarten. Dann werde ich wohl eine Beschwerde einreichen.

A wise decision, so let me know if anything changes. 

I'd like you to have the money as soon as possible.

Hope it will be so! ☘️

Hello, here's a quick update. Things are taking a while...I've received three payouts. But I'm already waiting another 14 days for the next one.

Hallo, hier eine kurze Meldung. Es zieht sich...3 Auszahlungen habe ich erhalten. Aber auf die nächste warte ich schon wieder 14 Tage.

It pleases me that at least you do bring good news. According to what you describe, each withdrawal takes about two weeks anyway. Unfortunately, I guess it will continue to be so. 

It's good that you're patient and the money eventually comes.

I commend you and pray for the situation to become better. ☘️

Hello. I'm having the same issue with my WildRobin withdrawal. I've had three withdrawals pending for about 15 days, and nothing's happened! I keep getting the same excuses from support!

Greetings Peace

Hallo. Auch ich habe die selben Problem mit der Auszahlung bei WildRobin. Ich habe 3 Auszahlungen seit ca 15 Tagen in der Warteschleife und nichts passiert! Immer die selben ausreden vom Support!

Grüße Peace

Hello Peace, welcome to the club. It's been 15 days for me too, and I also have three payouts pending. I've been posting in the chat every day, asking questions, but I always get the same answers. You should be patient and understanding. I have no idea what else you can do.

Best regards, Ines

Hallo Peace, willkommen im Club. Bei mir sind es heute auch 15 Tage und auch ich habe 3 Auszahlungen in der Warteschleife. Ich schreibe im Chat schon täglich und frage nach. Aber immer die gleichen Antworten. Man soll Geduld und Verständnis haben. Keine Ahnung, was man noch machen kann.

Viele Grüße, Ines

Hi, I see you are not the only one who has this problem. 

Anyway, did the casino also tell you why it's been going on for quite a long time? What did support tell you when you asked? 

We give casinos 14 days to pay out the money and you are already past that time. So I wouldn't hesitate to file a complaint with us so that our team can investigate what's going on and try to help you.

Do you think you would be interested in this help?

I saw that you also don't have a complaint, so I would definitely start with that. 

This is important mainly because if the casino didn't resolve it and you didn't get the money and the complaint ended up unresolved, the casino would get black points and its safety index would go down. 

Therefore, even if sometimes something is not resolved, it can at least help other players. 

You can open the complaint at the link in my previous reply.

What can I say... Out of frustration, I canceled all withdrawals and wanted to gamble them away.

Now it's not 2k anymore, but 6.5k... Great! 🙁 I can't really be happy about it.

I have definitely requested a payout, maybe it will go faster now 😀

Was soll ich sagen ... Habe aus frust alle Auszahlungen storniert und wollte sie verspielen.

Jetzt sind es nicht mehr 2k sondern 6,5k ... Super! 🙁 Ich kann micht nicht so recht darüber freuen.

Habe auf jeden Fall mal eine Auszahlung beantragt, vielleicht geh es ja jetzt schneller 😀