CasaFórumCasinosWinsmania Casino - discussão geral

Winsmania Casino - discussão geral (página 5)

27.316 visualizações 91 respostas |
há 2 anos
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há um ano
grptus

Meu dinheiro desapareceu da minha conta o atendimento ao cliente não é nada educado, eles não explicam nada, apenas dizem, envie mensagens e entraremos em contato com você. Enviei 2 mensagens sem resposta, estou muito decepcionado

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há um ano
uspt

You still haven't managed to get any answer from the casino, so why did this situation arise and what happened ?

Since you have a complaint, our team will try to help you and hopefully they will succeed. 

I will wait for an update if there is one.

há um ano
grptus

Nada, nenhuma resposta, não recebo há 7 dias, este cassino é uma farsa, eles me disseram que responderão ao meu e-mail e ainda não obtiveram resposta, todos os e-mails são para me informar sobre um bônus de depósito

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rina123
há um ano
uspt

That's not the way an honest casino should behave, I think, and they certainly shouldn't let a player go a week without an answer when they've told them they'll let them know and write them off. I think they will lose more players this way than they keep. 

Since we don't have anything new, the only thing we can stick to right now is to complain like I said and wait and see what the team finds out. I would be very happy if the casino would express an opinion, but I don't know if it will happen if it hasn't done so yet. 

Anyway, Nick will do everything he can to help. 

há um ano
grptus

Muito obrigado, estou muito decepcionado, eles não me respondem, tudo o que fazem todos os dias é me enviar mensagens sobre bônus de depósito, nada mais

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rina123
há um ano
uspt

Yes, it's even sadder if they can't give you an answer to the problem, but the bonuses are still coming to your email. We will have to be patient and hopefully this will all be sorted out soon. 🙂

há um ano
grptus

Sim, todos os dias eles me mandam bônus e sobre o problema do dinheiro sumir da minha conta eles nunca me responderam por muitos dias

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rina123
há um ano
uspt

It would certainly be useful to know if they are investigating or similar to give you at least some reassurance. This way it looks like they don't respect you at all and ignore you. I don't think that's the best approach. Anyway, we'll see if our team can find out more.

rina123
há um ano
uspt

Sorry rina, you ran into scam. The withdraw section on their site is only for show.

There is no evidence of


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Has ever processed any withdraw, maybe they have paid someone in the past.


There was a case where someone was stuck thousands, then they paid her 250$ withdraw. It was probably because they calculated they can juice more out of her in the future.


The sooner you understand you got scammed, the sooner you can move on with this unfortunate event in your lifespan.


Editado
laka44
há um ano
uspt

Quite a negative view, but with your experience I am not so surprised. Anyway, let's not throw in the towel just yet and wait and see if another player doesn't get the money or how the casino handles the whole situation. I hope it will turn out well. I would be honestly happy. 😕

há um ano
uspt

They simply do not want to verify my account and therefore I cannot withdraw funds. I need to verify the address box, and I have already uploaded 3 different bank statements and they deny it. Support tells me to contact them by email. I contact them by email and upload more information, but no one answers either. It's a scam.

aguslp
há um ano
uspt

You basically answered the questions I wanted to ask. It's always good if the casino tells you what's wrong with the document so you know what to send. Sometimes it might be the format, sometimes it might be that they don't see it well or that there's something specific missing.

But if you can't get a response from them it's not nice and I've seen a complaint in a state where our team will look at it and check.

I hope we can help you.

aguslp
há 12 meses
grptus

Eles são ladrões, eu estava ganhando uma grande quantia e o dinheiro desapareceu da minha conta.

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