CasaFórumCasinosWizebets Casino - discussão geral

Wizebets Casino - discussão geral

há um ano por Nemokid
|
8.493 visualizações 68 respostas |
|
1 2...4
há um ano
Se desejar discutir algo relacionado com Wizebets Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
há um ano

Recomendo a leitura dos comentários no Trustpilot sobre a qualidade do site: https://www.trustpilot.com/review/www.wizebets.com

Traduzido automaticamente:
Nemokid
há um ano

I just add a warning:

"We consider some of the clauses that appear in this casino's terms and conditions to be unfair."

From my point of view, Trustpilot is not as trustworthy as it seems.

Radka
há um ano

Como todos os sites dessa magnitude, existem análises suspeitas, mas se 8 em cada 10 forem negativas, obviamente deve haver algo errado. Além das limitações de saques injustos, dado que os slots são perdedores 9 em 10 vezes em termos de saldo absoluto, precisamos ver o tempo de pagamentos que hoje os melhores cassinos processam em menos de 24 horas e até instantaneamente.

Editado pelo autor há um ano
Traduzido automaticamente:
Nemokid
há um ano

I just need to say that based on our own experience, you can't trust to Trustpilot. You can pay there for whatever you want. If you want to harm someone's reputation, you can just create as many accounts as you want and they won't care until the company pays them. I was really disappointed when I found out how they work 😕

Daniel
há um ano

Pessoalmente, reviso algumas empresas de tempos em tempos e toda vez que me pedem a documentação adequada para deixar minha experiência online, caso contrário, irão excluí-la. Por falar em pagar por críticas positivas, isso acontece em todos os lugares (eu acho). Infelizmente, o Deus do dinheiro vence tudo no final!

Traduzido automaticamente:
Nemokid
há um ano

Do they really ask you for the documentation? 😲 When it comes to Casino Guru, my experience is that everyone can post everything and even when we present the evidence showing that the review isn't based on the reality, mostly don't deal with it at all.

Don't even mention the paid reviews. We receive plenty of fake casino reviews every day on Casino Guru. It's really annoying 😀

Editado pelo autor há um ano
Daniel
há um ano

They do that mostly for negative reviews, and if you don't provide the documentation or the information they ask for the review will be taken down. But If the review is positive they won't ask for anything, you can just creat a bunch of accounts and simply throw a review saying "nice" and nothing will happen. I don't know now, but i remember that in the past some companies used this to take down negative reviews, even from verified profiles and reviews well elaborated and full of content that you clearly can see that's not fake. In my honest opinion some companies use or used that to improve their ratings and that's why I don't trust trustpilot anymore

Editado pelo autor há um ano
tftcosta
há um ano

I recently learned the same thing. So, sadly I empathize with your opinion. 🙁

I can confirm it's truly a big deal keeping any user rating unbiased, I just believe TP only cares for the prepaid accounts much more now. Not an honest way to go.

há um ano

Dont play at wizebets. Ive been playing there and have a issue with them but they just completly ignore any communication. Its frustrating.

Sabine1984
há um ano

Hello Sabine1984!

Sorry to hear it. What was it about, if it's ok to share with us?

Is the issue related to your complaint, perhaps?

Radka
há um ano

Yes its about my SE complaint.. wich im still waiting for casinoguru to reply haha


Sad thing is wizebets just ignores all communication. It sucks you need a mediator like casinoguru to communicate. But I dont see any other way because they ignore every email etc... report complaints on trustpilot, even chat support ignores. Its annoying.


But as I can see here on casinoguru they do reply. So I just have to wait till casinoguru will pick up my complaint.


As I can see there are more complaints about "responsible gaming" with wizebets.



Editado pelo autor há um ano
Sabine1984
há um ano

I feel you, and I understand it painted quite a silly picture, given all the circumstances. 🙁

Let's find out what the casino has to say through the complaint.

Anyway, your complaint is running, just give Kristina some time to process it further. According to the actual timer, she still has some time:

file

Be patient, please, there are plenty of open complaints to be solved 🙁

Radka
há um ano

Yes I updated my complaint saying im in a discussion now at their review section.


Its hard to have patience. Haha but I have too , I understand. Its just hard because this is the only place they respond.

Editado pelo autor há um ano
há um ano

Did you tried support@wizebets.com email? I did have some problems in past and I did contact them using that email. They usually contact me back in a few minutes with well elaborated responses!

tftcosta
há um ano

No they ignore me and answer 0 emails.

há um ano

I'm sorry about that. Hope you can solve everything!

tftcosta
há um ano

Thank you , hope so too. But the looks of casinoguru is not going to help. Apparantly its allowed to take off a self exclusion at anytime. If if the casino tells you its not allowed lol.

há um ano

Rubbish help casinoguru. Selfexclusion should not be taken off .. wizebets even says that in their own T&C etc. And wizebets claims I ask to reopen my account wich I did not.. i asked then to withdraw my winnings for me because I had a selfexclusion. And they said it could not be taken off !!!

Clearly casinoguru stands behind wizebets. Wich is bullshit.

I expected more from casinoguru.

Now my complaint even says I requested to take my selfexclusion taken off? Wich I did not! Yes the first day and then they said it was not allowed and I needed to wait 3 months for my self exclusion be done! What a bullshit.


Ive contacted the Curacao liscense wich they claimed to have. But I got a email they do not have a liscense.

Editado pelo autor há um ano
Sabine1984
há um ano

Hello there.

I'm sorry you disagree, but to be fair and square allow me to add this explanation - as stated in the complaint:

"I would like to emphasize that we consider a self-exclusion request as valid only if it was sent following the instructions stated in the casino's Responsible Gambling section. Furthermore, the self-exclusion request must state gambling problem/addiction as the reason for account closure.

Since it seems that you didn't send it to the suggested email address (support@wizebets.com) and I don't see that you clearly stated the gambling problem as a reason, I am afraid that we cannot force the casino to refund your deposits. Without informing the casino about the gambling problem you basically asked for simple account closure, therefore the casino was allowed to reopen your account whenever."

Keep that in mind, please.

1 2...4

Adira à comunidade

Deve ter sessão iniciada para adicionar uma publicação.

Registar
flash-message-news
Notícias do Casino Guru – Siga as notícias diárias da indústria do jogo
Trustpilot_flash_alt
Qual a sua opinião sobre o Casino Guru? Partilhe a sua opinião
christmas_push_alt
Participe na competição de Natal com a Pragmatic Play — estamos a entregar prémios no valor de $3,000!
Siga-nos nas redes sociais – Posts diários, bónus sem depósito, novas slots e muito mais
Subscreva a nossa newsletter para obter os mais recentes bónus sem depósito, novas slots e outras notícias