há 4 meses
Não você pode escrever, mas somente coisas que ache realmente relevantes para o caso, mas recomendo voltar a enviar o email da sua queixa detalhadamente para todos os emails que te mandei aqui em cima
How to contact the Antillephone N.V. (Curaçao) licensing authority (página 10)
há 4 meses
OK eu farei isso. Quão rápido foi para você?
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há 4 meses
This is all fantastic information, Joao! This is the type of stuff that Casino Guru should have links to from the main page.
Also, you seem to know quite a bit about the back end of this stuff. Operators, regulators, etc. I'd love to have a chat with you about this stuff one day. I think there's a lot I could learn from you.
Thanks for helping people out! You're one of the good ones.
Obrigado!!
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há 4 meses
Eu só posso concordar com você. ☺️
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há 4 meses
Foi um processo longo em que aprendi muita coisa, principalmente que existem casinos que não é possível resolver com alguns emails, tem que se reclamar em sítios públicos, era como estava a explicar á Jenny, alguns casinos e reguladores derem mais importância a reclamações escritas no TrustPilot. Quanto mais exposição tiver melhor! Os casinos de Curaçau, especialmente os licenciados pela Antillephone NV ou pela CEG normalmente não querem dar muito nas vistas… costumam ter muito a esconder
há 4 meses
Foi uma semana Jenny. Mas a BetOnRed deu mesmo muita importância á queixa do TrustPilot
há 4 meses
I'm glad you got paid!
Dealing with the more popular casinos, ones with establishes names and reputations, always helps.
The point I was trying to make, however, was that if, for whatever reason, they decided that they were gonna not pay you, there's still nobody to hold them accountable. Sure, the regulator could fine them and their reputation may take a little hit, but you'd still be out the money.
Personally, I believe the regulator should be the one who has to pay the player in cases where the casino is in breach of their terms and conditions. They can then deal with getting reimbursed by the casino when their license is up for renewal.
Just my $0.02
há 4 meses
I've always had my suspicions about 8048/JAZ.
Dama uses them for all their Curacao casinos, and there's something about Dama that just doesn't sit right with me. Kinda like maybe they're funneling money to Russia, or something like that...
If I'm not heard from for a while, you'll know why lol
há 4 meses
Lol mods have a ton of reading to do here when they wake up 🤣
Hi, Radka! Jaro! 👋
Editado pelo autor há 4 meses
há 4 meses
Tenho sim, e supostamente o caso está entregue ao regulador, mas isso é o que a Roku Bet diz… não tenho qualquer email da Antillephone NV a confirmar isso. Mas a Roku Bet tem licença da Antillephone mas agora são "controlados" pela equipa de compliance da eMoore N.V, na qual reparei ser uma entidade mais credível. Pelo menos o site da eMoore NV tem moradas, emails e sítios para se reclamar.
segue em anexo fotos do site da Roku e das resposta dada no Portal da Queixa Português.
será que o CasinoGuru me pode ajudar com estes dados? Contactando a equipa de compliance da eMoore NV? Já agora, apesar de a licença da Roku Bet e BetTilt ser da Antillephone, é uma uma sub licença, o grupo Abudantia B.V. não tem que seguir as regras de leis da Master License Curaçau? Por favor ajudem-me.
há 4 meses
Hello.
It is unfortunate, but since we are not among the officially recognized authorities, we are not in any relation with Moore NV compliance team. For the same reason, we just can't address any license providers or casinos (aside from standard complaint communication initiated through the RCM Team) on any players' behalf. The same goes for the legal aspect, we are not lawyers, hence we can't prosecute local law. I'm sorry.
há 4 meses
olha que se calhar não andas muito longe da verdade, muitos destes casinos tal como a Leon e a Twin vão dar sempre a países de leste, nomeadamente a Rússia. Se utilizarem um site chamado "offshore leaks" e fizeres uma pesquisa por "ORing Limited" ou "Moonlite N.V" vais te passar da cabeça 😂 estão no mínimo umas 20 empresas diferentes ligada ao Casino Leon Bet
há 4 meses
But don't you maybe think that there's more you guys could do outside of the legal stuff?
Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?
This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.
Something like this would help a lot of people.
há 4 meses
..whether the casinos will cooperate..
And this is the problem with online gambling.
Licensed, unlicensed. Curacao, Malta, UKGC. At the end of the day, none of it means a damn thing, as the only person deciding if you get paid, is whoever is in charge of casino finances.
If a casino doesn't want to pay you, they won't. It's as simple as that. For most people, there's absolutely nothing you can do to get your money, because there's nobody in charge of making sure players get paid.
The commissions and regulatory bodies are all a farce. They exist solely to make players feel "comfortable" giving their money to these shady businesses. They'll also take a big chunk of change from every operator so they can line their own pockets. As long as that money keeps coming in, they don't give a single Fudgsicle.
Let's use Blazzio as a recent example.
One day, they just decided to pull the plug on their operation. No warning was given to players. No responses have been sent out. All they did, was change their website to look like a geo-block.
Try to look up information about this, and you'll find next to nothing. You'll see complaints that people have sent to affiliate sites such as this one. You'll even see some sites still recommending it as a safe place to play! Painfully missing, is any actual NEWS relating to their shutdown. Nobody seems to know a damn thing about what happened.
In this "regulated" industry, how is it possible for a casino to just pull the plug - taking (very likely) millions of dollars of players funds along with them - yet it doesn't even make a single news headline. Not even the affiliate sites had much to say about it.
There are people that lose their life savings to places like this and yet nothing ever happens to the people responsible. At the VERY LEAST, the regulator should be investigated by the Government of Curacao, but that won't happen. They're in the midst of new regulations, which is only making things more confusing, as they're too busy enjoying their Carribean beach lifestyle to give a flying phuck about the players.
/End rant
há 4 meses
Hi!
From my perspective and also from my experiences, if the player reaches out to any licensing authority, the person who decides whether the player's issue should be addressed and settled is someone from the licensing authority. Sadly, many player's requests remain unaddressed. I also agree that these authorities sometimes act more in favor of casinos by ignoring complaints.
I believe there is a way to prevent these issues from occurring. Play exclusively at casinos that are authorized in the nation of your permanent residence.
If we stick with our nationally licensed casinos, Curacao or Malta-licensed casinos would be left with quite a little traffic, I think, and surely their possible issues could not be avoided so easily. From what I can tell, especially on this forum, players prefer Curacao or Malta because they come from highly regulated markets. Most of them take this risk to avoid the regulations. These players create the demand.
Aside from this, I can appreciate your viewpoint.
há 4 meses
so what does CasinoGuru really does? 😅 I saw a Post that shows that you have good relations with some operators and regulators from Curaçau .. but until now no one could help me 😅 why can’t you speak with any company? Its not like they are doing the right thing or doing legal stuff 😂 as for the eMoore N.V they are not just a compliance team… you should have good relations with them.. because they are managing/helping almost every Casino in Curaçau. They are license holders, regulators, complaince team, everything that a modern casino from Curaçau has to got.. They do the Service. They are the owners of TrustMore, and most of new and some oldschool Curaçau Casinos even got the same address from TrustMore.. yes, they rent off shore offices too.. so, I Think CasinoGuru have to Know the guys from the EM Group 😅 they are now present in Curaçau, Malta, Cyprus and Netherlands.
há 4 meses
Do you know anyone from Antillephone N.V that CasinoGuru could contact? Or Roku Bet, BetTilt. Their compliance team is eMoore N.V a very well knowned company in the gaming industry. They Manage, deal with complaints, pass licensed, help you oppening a Casino from scratch.. so I think its a good away to start! I have sent an email to the eMoore Compliance team and they answered quick saying that they Will investigate the case !
maybe if someone here from CasinoGuru sent an email with would My case being faster …
They use
complaints@the-emgroup.com
Complaints@emoore.com
complaints@igamingcompliance.com
lily.kroon@the-emgroup.com
há 4 meses
I am not familiar with this kind of information, but you could try asking your complaint handlers. But I really believe that we do not act in such a way. I explained in my previous reply.
Try it anyhow, and you will see.
há 4 meses
Pelo que percebi o EM Group, eMoore N.V é quem trata agora das reclamações e do compliance da Roku Bet / Abudantia B.V. e de uma grande parte dos casinos de Curaçau. Se a empresa responde mais rápido, e é mais descontraída até no emails porque não o CasinoGuru tentar de facto ajudar os seus leais apoiadores e visitantes do site? Porque não se esqueçam que o vosso objetivo além de avaliar casinos é também de ajudar os jogadores a resolverem problemas, por isso existe a parte das queixas
há 4 meses
But don't you maybe think that there's more you guys could do outside of the legal stuff?
Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?
This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.
Something like this would help a lot of people.
há 4 meses
Good idea, In my opinion, this warning says it too:
(example shown in the Safety Index tab)
🤷♀️
há 4 meses
Acabei de me ocorrer que também escrevi para a trustpilot quando reclamei do ninecasino. Não sei se isso ajudou, mas recebi meus ganhos. Isso provavelmente pode realmente ajudar. O CEG ameaçou sanções e multas porque o casino não reagiu. Triste mas verdadeiro. De repente, eles aceitaram minha oferta de 50% e pagaram muito rápido
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há 4 meses
reclamando nos sítios certos, escrevendo direito, mostrando todas as provas e violações de regras do Casino ao regulador é possível chegar-se onde se quer! Neste caso não lhes dei um minuto de descanso.. como podem ver aqui a BetOnRed até foi rápida a fazer a devolução do montante gasto em jogo. É só tive que provar que não existe KYC nem proteção ao jogador suficiente no site.. aliás, nenhuma! 
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