How to contact the Antillephone N.V. (Curaçao) licensing authority (página 9)

That's not true, the KGC Kahnawake Gaming Commission forced Leon and Twin Casino, from the Moonlite NV Group, to return all the money deposited in the house because it was proven that it was already self-excluded in the past. CEG Curaçau E Gaming forced Casino BetOnRed and Uno Digital Media BV to return €820 last week for the same reason. If there is sufficient evidence and the customer is right, the regulatory authority will help!

but in this case as with Antillephone NV and the Complaince team is Emoore NV.. both with very bad reputation.. they rarely respond to anyone. But the case of Roku and BetTilt has already been handed over to the regulatory entity... but Antillephone NV has not yet given a decision nor has it responded

If the Casino is "big" and makes a lot of money, it won’t close from one moment to the next. Take the case of Casino Leon Bet.. they refunded me €9360 very quickly so as not to get upset or tarnish the reputation of the Casino.. and it is also an illegal Casino in Portugal. However, the regulation of KGC, which curiously comes from your country Canada 🇨🇦, is much better than that of Curaçao. The Kahnawake Gaming Commission helped me a lot. The CEG too... the problem with the illegal casinos in Curaçao are practically all sublicenses issued by Antillephone NV

Hi, how do you know that the CEG decided that it has to be paid back?

the whole UNO Digital group is totally shady

Hi, woher weist du dass die CEG entschieden hat, dass es zurückgezahlt werden muss?

die ganze Gruppe von UNO Digital ist total zwielichtig

Because they have already refunded my money, and before the CEG Regulator's decision they didn't even respond to loool emails or when they did respond it was to say that it was impossible to recover money spent on gambling. After CEG's decision, they quickly sent an email apologizing and asking for my IBAN to carry out the transfer.

Came directly from the parent company

€820 Transfer "Udm Processing Services Ltd"

Thanks for your answer. OK, can I ask what the refund was for? Was it a collected profit or the deposit?

Danke für deine antwort. Ok, darf ich mal fragen für was die Erstattung gewesen ist? War es ein eingezogener Gewinn, oder die Einzahlung?

Lutem até o fim, pessoal! Recuperei fundos de Leon (9360€) BetOnRed (820€) e agora faltam 4500€ de Roku/BetTilt. Estas eram todas as casas das quais eu estava anteriormente autoexcluído e que pude provar que não havia KYC ou Proteção ao Jogador, mesmo com depósitos altos!

Dinheiro gasto em jogos de azar! Eu sou um jogador viciado, já excluído destes cassinos.. mas todos eles me atraíram de volta com ofertas de gerentes VIP... ofertas de bônus muuuito altas. ! Quase perdi minha vida neste cassino!

Great. 👌 I'm happy for you ☺️

I also have a case pending with CEG, but in my case it's a refund of the deposit because my country is not allowed. Guru doesn't process such cases without winnings, which I can completely understand. The whole group deleted the existing players at the beginning of the year, but you can register again. For me, these are not clear rules. I also excluded myself after that, but I still get advertising from everyone in the group!

Prima. 👌 Freut mich für dich ☺️

ich habe auch einen Fall bei der CEG in Bearbeitung, aber in meinem Fall ist es die Erstattung der Einzahlung, weil mein Land nicht erlaubt ist. Guru bearbeitet solche Fälle ohne Gewinn nicht, was ich vollkommen verstehen kann. Die ganze Gruppe hat Anfang des Jahres die bestehenden Spieler gelöscht aber neu registrieren kann man sich. Für mich sind das keine klaren Regeln. Ich hatte mich danach auch selbst ausgeschlossen aber Werbung von allen in der Gruppe bekomme ich immer noch!

Você já tentou reclamar no askgamblers, casinomeister e TrustPilot? Por mais ridículo que pareça, esses cassinos levam o TrustPilot MUITO mais a sério do que qualquer outra coisa 😅 Acho que é porque é uma reclamação internacional. eles geralmente atendem lá.. até mesmo a equipe de conformidade deles responde ou ligará para você para tentar chegar a um acordo. Com o BetOnRed a reclamação do TrustPilot tornou o processo de reembolso muito mais rápido. Tente reclamar o máximo que puder.

A CEG e a Kahnawake Gaming Commission são, na verdade, bons reguladores se você tiver as provas certas e souber como fazer a reclamação certa! Até escrevi para o governador de Curaçau 😅 fui ao extremo

I recognize myself there. I also go to extremes. I wrote via the governor's contact form without success. Do you have a direct email for me? 👍 good tip with trustpilot, thank you very much,

Da erkenne ich mich wieder. Ich gehe da auch bis ans äußerste. Ich hatte über das kontaktformular des Gouverneur geschrieben ohne Erfolg. Hast du eine direkte email für mich? 👍 guter Tipp mit trustpilot, vielen Dank,

mas com a Antillephone NV a história é diferente!… Acho que o regulador está ainda mais fodido do que os seus casinos licenciados 🤣 quase nunca respondem, o site deles parece feito por um jovem estudante de TI, não têm quase nenhum Contatos.

Que cassino é esse? Se eu pudesse saber.

porque poderia ser um Casino licenciado pela CEG e ter outro regulador ou licença. Alguns deles têm 2 ou 3, Leon e Twin têm KGC e Antillephone.

E dependendo do Cassino, eles podem ter uma equipe de compliance gerenciando-os além do regulador. Como meu caso conhecido com Roku/BetTilt.. Antillephone NV não responde, mas notei no site Roku Bet que eles são regulamentados pela equipe de conformidade eMoore NV… então enviei um e-mail para eMoore e eles já estão verificando o caso com Antillefone!

acredite em mim, os cassinos às vezes levam o TrustPilot mais a sério do que o regulador 😅

mas tente entrar em contato com o departamento de compliance do Cassino! Ou se você tiver sorte, eles poderão ser gerenciados por uma empresa externa

As for the refund, it's Bet on Red for me too. But they don't answer me personally. Last year I already had a big complaint here with Guru and the Ceg about the sister casino ninecasino. Believe me, they would never answer me. I don't even get a transaction list from them.

but I completely agree with you about Antillephone.

wegen der Erstattung ist es bei mir auch Bet on red. Die antworten mir persönlich aber nicht. Ich hatte letztes Jahr schon eine dicke Beschwerde hier bei Guru und der Ceg wegen dem Schwesterncasino ninecasino. Glaub mir, die würden mir nie antworten. Ich bekomme nicht mal eine Transaktionsliste von denen.

aber mit Antillephone geb ich dir vollkommen recht.

Você conhece alguém da Antillephone NV que o CasinoGuru possa contatar? Ou Roku Bet, BetTilt. Sua equipe de conformidade é a eMoore NV, uma empresa muito conhecida na indústria de jogos. Eles gerenciam, tratam de reclamações, passam licença, ajudam você a abrir um cassino do zero.. então acho que é um bom começo! Enviei um e-mail para a equipe de Compliance da eMoore e eles responderam rapidamente dizendo que irão investigar o caso!

talvez se alguém aqui do CasinoGuru enviasse um email com o meu caso seria mais rápido…

Eles usam

complaints@the-emgroup.com

C omplaints@emoore.com

complaints@igamingcompliance.com

lily.kroon@the-emgroup.com

Is there any way to see which casinos they support? I also have a case involving Bizzo, operated by Tech Solution NV

Antillephone answered me once and then such an extremely unfriendly answer, I was really stunned

Kann man irgendwie sehen, welche Casinos von denen betreut werden? Bei mir geht es auch noch um einen Fall von Bizzo, betrieben von Tech Solution N.V.

Einmal hat Antillephone mir geantwortet und dann auch noch eine so extrem unfreundliche Antwort, da war ich wirklich fassungslos

Irmão, posso te ajudar com o BetOnRed!

Escreva para Uno Digital Media BV e diga que está expondo o caso no TrustPilot

o e-mail deles é rg@uno-dm.com

Envie com o CC

player-support@curacao-egaming.com

support@betonred.com

info@gcb.cw

certria@gaminglicences.com

complaints@gaminglicences.com

infogmn@curacao-gov.an

Espero que isto ajude!

infogmn@curacao-gov.anIs that the email from the governor? How quickly did you get a response?

At rg@uno-dm I wrote a month ago without success 😂

infogmn@curacao-gov.an ist das die Mail vom Gouverneur? Wie schnell hast du da eine Antwort erhalten?

An rg@uno-dm hab ich schon vor einem Monat geschrieben ohne Erfolg 😂

Yes it is. But did you put CEG and BetOnRed support in CC in the email? Along with everyone else I sent you now? It is important that the detailed email is sent to all these emails.

No, I didn't do that, it's a good idea. The Ceg wrote to me a week ago saying that everything regarding the complaint had been received and that a decision would be made within 2 weeks and that no comments or emails could be written during this time.

Nein, das habe ich nicht gemacht, ist eine gute Idee. Die Ceg hatte mir vor einer Woche geschrieben dass alles zur beschwerde eingegangen ist und innerhalb von 2 Wochen eine Entscheidung getroffen wird und in dieser Zeit keine Kommentare oder Emails geschrieben werden dürfen.