Well, can you try to read my previous post once more, please?
You know this is a public forum, game providers are not present, so I really do not expect anyone to do anything on your behalf. I suggest you take your proofs directly to each game provider or to the licensing authorities overseeing casinos offering those games.
I strongly advise changing the tone, however. They won't respond to you like this; take it as a good advice. 🙏
Olá, um relatório do RioAce Casino. Depois de depositar € 300, recebi um bônus de € 17. Quando resgatei e joguei, ganhei um total de € 640 no Book of Ra. Sem nenhum aviso ou algo assim, e no meio do jogo, € 630 foram excluídos da minha conta. O motivo dado foi o limite de liberação de bônus. Costumo jogar em cassinos online, mas este é o maior golpe que já experimentei. Só posso aconselhar a todos vocês a ficarem longe deste cassino; é obviamente uma farsa!
Hi, that's quite a strange bonus, where they would take everything from you for €17. I understand that you often get max cashout from bonuses, so if you have reached the limit of the bonus that could be withdrawn, the bonus is gone. But to have all the money and the deposited money go away doesn't make much sense to me.
Can you show me what bonus you played with? What were the requirements?
Didn't you think about filing a complaint and our team would try to figure out what happened?
Scam from a website (betgaranti.com)
They refused to withdraw the money within 24 hours 3 times and they went into the account and deleted the money without my knowledge
They cheated me of 259,000 Turkish Lira and refused to transfer the money.
My account balance on the site is 259,000₺I sent a daily withdrawal of 50 thousand and it was rejected and they told me about a new request for 31 thousand and I did that and after more than 7 hours the request was rejected and they told me about a new request for 25 thousand and after four hours the request was canceled and the money I deleted the account security number and changed it, I also deleted the two-step verification. When I contacted live support they told me to send the ID to the e-mail immediately. I did that and it told me the new security number and said that I had to go to the site and change it. I did that and I was shocked, there was no money in the account. I contacted them and they told me that I lost my money and there was no balance in my account. Is it true that I lost about 260 thousand TL in 6 minutes in a game I had never used on the site before? A conspiracy was set up by the workers at the construction site to deceive me and delete 260 thousand liras. This is illegal and inhumane. I kindly ask that this problem be resolved as soon as possible.
My account balance on the site is 259,000₺I sent a daily withdrawal of 50 thousand and it was rejected and they told me about a new request for 31 thousand and I did that and after more than 7 hours the request was rejected and they told me about a new request for 25 thousand and after four hours the request was canceled and the money I deleted the account security number and changed it, I also deleted the two-step verification. When I contacted live support they told me to send the ID to the e-mail immediately. I did that and it told me the new security number and said that I had to go to the site and change it. I did that and I was shocked, there was no money in the account. I contacted them and they told me that I lost my money and there was no balance in my account. Is it true that I lost about 260 thousand TL in 6 minutes in a game I had never used on the site before? A conspiracy was set up by the workers at the construction site to deceive me and delete 260 thousand liras. This is illegal and inhumane. I kindly ask that this problem be resolved as soon as possible.
(Betgaranti) This is the name of the site
Hello,
Open a complaint on Casino Guru. Just click on "Complaint" and send all infomations and emails
I write a complaint and add information, but in the end the complaint is not sent. Can you help me solve the problem?
@jaro @radka Can you help please?
On my way! Though @tags do not work here, we just find the posts and respond. 😉
I write a complaint and add information, but in the end the complaint is not sent. Can you help me solve the problem?
I see that the complaint was successfully submitted, but unfortunately, I'd like you to know that we are unable to assist with resolving cybercrime or scamming matters, which pretty much fits the description of the events I saw in the complaint. Please respond to Kristina; she will progress further.
Scam from a website (betgaranti.com)
They refused to withdraw the money within 24 hours 3 times and they went into the account and deleted the money without my knowledge
Already replied you here in the other thread, we can keep conversation there. 🙂
Bom dia,
Estou disposto a ajudar qualquer pessoa que tenha problemas com o EM Group. A empresa opera na Alemanha sem uma licença válida e contorna sistematicamente os requisitos de prevenção à lavagem de dinheiro (AML) e autenticação de clientes (KYC), bem como o sistema nacional de bloqueio OASIS.
Não hesite em entrar em contato comigo se precisar de mais informações ou suporte.
___________________________________________
Estou disponível para ajudar qualquer pessoa que esteja enfrentando problemas com o EM Group. Esta empresa opera na Alemanha sem uma licença válida e está deliberadamente ignorando as regulamentações de combate à lavagem de dinheiro (AML), os requisitos de "conheça seu cliente" (KYC) e o sistema nacional de autoexclusão (OASIS).
Fique à vontade para entrar em contato conosco caso precise de mais informações ou suporte.
Atenciosamente,
Mateus
Hi, how would you like to help the players, if I may know, could you at least briefly describe it? I think if anyone would be interested it would be good to know.
Tenho uma ideia geral de todos esses cassinos! Eles definitivamente ignoram os grandes ganhos! Outros, com a ajuda da equipe do Casino Guru, realmente encontraram a solução.
Well, sometimes it worked, sometimes it didn't. We try to help every player in need, but some cases are difficult and we are too short. Anyway, we will do our best in every case to make it fair.😉
Does anyone know what to do if a casino has been licenced by Antillephone , which was horrendously uncooperative and now they are with the new licence regiment or worse, with Anjouan licence now? I had some balance left on a casino I will not say names but it starts with BC and ends with "games"
Essas pessoas desprivilegiadas de Antillephone também me responderam e a resposta que me deram foi a que você vê na captura de tela abaixo. Minha reclamação era sobre um cassino que não me pagava há quase um mês.
A vocês os comentários..
Wow, this is nuts. Thanks for sharing!
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