Mr Sloty Casino - O jogador está enfrentando atraso na retirada.

i have sent email after email i spoke to online chat same thing repeated all the time that to be patient fed up waiting

Dear Agee2540, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

yes i was verfied and never used any off there bonuses i put about 300 in thank u ur help would really be appreciated i so fed up with all this

Thank you very much, Agee2540, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Agee2540,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter.

We would like to invite MrSlot Casino to join the conversation.

Dear MrSlot Casino,

Can you please provide more information on why the player's withdrawal was still not processed?

Dear Agee2540

Sorry to hear that something doesn't work as it should.

With the information (Email and name) you have provided to Casino Guru we couldn't identify you and by that, we can't give you any information about your case.

As soon as we get the information we need about you we will be able to comment on your complaint.

Please give Casino Guru information about the email address you used as your username at MrSlot and we will continue to investigate what's happened.

Best Regards

Team MrSlot

Dear Agee2540,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Agee2540,

Please forward your email and livechat communication with the casino team to me at michal.k@casino.guru

sent email to u

Dear Agee2540,

Upon reviewing the evidence and receiving confirmation from a representative at MrSlot Casino, it appears that there was an error in selecting the casino for your complaint. There is no account associated with your email at MrSlot Casino; instead, the complaint should be directed to Mr Sloty Casino. Upon examining the complaint history at Mr Sloty Casino, I noted that you had previously submitted a complaint regarding this issue, which was closed as unresolved.

I understand your dissatisfaction with the previous resolution, and your desire to explore any possible avenues to claim your winnings. However, our ability to intervene is limited without the cooperation of the casino. Revisiting the same complaint appears unproductive, especially considering Mr Sloty Casino's apparent no-response policy to player complaints on our forum. Unfortunately, I'm forced to reject this complaint.

The casino operates without a valid license, leaving us with no licensing authority to appeal to. I recognize that this is not the desired outcome, but our options are limited, and without the casino's cooperation, there is pretty much nothing we can do. I wish I could offer more assistance.

Best Regards,

Michal

Casino.Guru