Perfil de Utilizador | Casino Guru

Novato

Nova Zelândia

Videoslots Casino

há uma semanaOriginalTradução

I have played Videoslots for over 1 year and up until recently enjoyed this casino.
I have always deposited by debt visa card and withdrawal by bank transfer and has always worked well, today after depositing by debt visa i only have the option of withdrawal by visa (no bank transfer) I tried many times to talk to online chat customer service and also requested phone call but couldn't contact anyone for help,
I tried to withdrawal back onto my visa debt but my withdrawal got denied , i knew why as new zealand banks (certainly ANZ) do not allow this from online casino sites.
Videoslots were absolutely no help at all, i gambled my denied withdrawal and then closed my account with Videoslots.
A very poor customer service experience and now no way for new zealand players to withdraw if depositing by card, disappointing to be treated badly after having wagered alot of money through this casino.

Ler maisLer menos

muitos jogos
many games

Cancelamento
Withdrawal
site com aparência antiga
old looking site
atendimento ao cliente ruim
poor customer service
layout do site ruim
poor layout of site

Todas as avaliações do Videoslots Casino

jonorait

Novato

Nova Zelândia

Wild Tokyo Casino

há 3 semanasOriginalTradução

Slow and difficult verification process, at the end of the day when I win I want a fast, easy and efficient withdrawal process and this casino doesn't offer this, KYC is very important and i get that but there are casino's that do that process far better than Wild Tokyo, I can't recommend Wild Tokyo there are so many better options with very fast kyc and where you can lock withdrawls.

Layout do cassino
Layout of Casino
muitos jogos
many games

Verificação lenta
Slow verification
Opções limitadas de jogo responsável
Limited responsible gambling options

Todas as avaliações do Wild Tokyo Casino

Wild Tokyo Casino

há 3 semanas

Dear jonorait,

Thank you for taking the time to share your feedback regarding your experience at Wild Tokyo Casino. We genuinely value your input and are truly sorry to hear about the challenges you encountered during the verification process.

We completely understand the importance of a smooth and efficient withdrawal experience, particularly after achieving a win. The KYC (Know Your Customer) verification process is a standard requirement. This procedure is crucial for ensuring the safety and security of both our players and the platform by verifying account ownership and preventing unauthorized access or fraudulent activity.
While we strive to make this process as quick and straightforward as possible, we acknowledge that there is room for improvement.

To clarify, once all required documents are submitted and approved, withdrawals are processed promptly, and players are notified via email regarding the status of their requests. If there are any delays, our support team is always available to provide updates and assistance.

We sincerely apologize for any frustration caused and appreciate your patience and understanding. Should you have any outstanding concerns or questions related to verification or financial processes, please do not hesitate to contact us directly via Live Chat or email. Our team is available 24/7 to assist you.

Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

Kind regards,
Wild Tokyo Casino Representative.

Avaliação do jonorait

Casino Guru

Queremos que os jogadores compreendam o jogo.

Videoslots Casino

Wild Tokyo Casino

Avaliação do jonorait

Casino Guru

Queremos que os jogadores compreendam o jogo.

Videoslots Casino

Wild Tokyo Casino

Siga-nos nas redes sociais – Posts diários, bónus sem depósito, novas slots e muito mais