Perfil do Utilizador Reclamações Avaliações

Avaliação do susieq

silver
SusieQ
Aprendiz Júnior
há 2 mesesOriginalTradução
I have played lots at this casino. Have made 21 deposits without any withdrawals over a six month period. Something is not right. It was my number 1 casino but truthfully only losing for 6 months solid, even very good casinos are poor these days, not only iwild but many others. Lower rtp games are only good for the cadino not the player.
  • Lots of good games
  • Plenty of bonuses
  • Restricted games on bonus play
Todas as avaliações do iWild Casino
iWild Casino
há 2 meses
Dear SusieQ,

We can assure you that the return on games has not changed, much less decreased. We hope that in the future the situation will change and the game sessions will satisfy you and meet your expectations.
You can try to change the tactics of the game. Try different slots that you may not have played yet. We wish big winnings happen as soon as possible!

Best regards,
iwild casino representative
silver
SusieQ
Aprendiz Júnior
há 8 mesesOriginalTradução
Really good casino!! Lots of games to choose from and you can play all of them on bonus. Customer support very responsive and solved any issues quickly.
  • I have played at Dolfwin several times, great game play and bonuses. Also you can play any slot game, which is nice. I found the KYC process to be very fair, quick to process.
  • I have not had any negative experiences with this casino..
Todas as avaliações do Dolfwin Casino
silver
SusieQ
Aprendiz Júnior
há 9 mesesOriginalTradução
Seems like there is a pattern of difficulty to verify your account, also agree that the messages from support are not helpful. I contacted support, they told me to write a letter indicating my deposit details, after submitting screen shots, bank statement, gigadat email confirmation. The letter also was rejected, even though they asked me to write this. Talk about running around in circles. I have played at other Hollycorn casinos which were always pretty good, unfortunately, this is a bad apple...
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  • lots of games to play
  • very unprofessional support, not able to help with verification, its been weeks of going back and forth with them always cancelling the withdrawal request..
Todas as avaliações do LuckyElf Casino
silver
SusieQ
Aprendiz Júnior
há 10 mesesOriginalTradução
Well I see that many players are finding it very difficult to get verified at this casino, I would have to agree as to after posting many document, etc to the site, they keep asking me for the same documents again. It too bad as the game play was good, the verification/withdrawal time, way too long. Players being to feel harassed by unreasonable requests for more documents. The really good casinos I have played at get your account verified in minutes, as well as payments sent the same day. They know what they are doing, based on the duplicate requests in the verification process, they come across as not being very good at their business. The casino continues to write and ask for a legal document to be displayed the way they wish it to rather than the way its produced by the bank. The bank uses my legal first name, I go by my third name..
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  • good game selection and game play was also decent.
  • verification of the account, gives the client the impression they have no idea what they are doing, unless appearing to not have documents is their strategy.
  • poor communication from the casino, results in frustrating situation, players always remember their last impression of a casino, the verfication/withdrawal is one such process.
Todas as avaliações do Wild Tokyo Casino
Wild Tokyo Casino
há 10 meses
Dear SusieQ,

Thank you for taking the time to share your feedback regarding your experience at Wild Tokyo Casino. We genuinely appreciate your input and would like to extend our sincere apologies for any inconvenience you may have encountered during the verification process.

We understand the importance of a seamless and efficient verification process, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we are committed to addressing the issues you raised to improve our services.

Please, be informed that before receiving a pay-out, players need to undergo the verification process.

Wild Tokyo would like to inform you that the KYC verification process is a standard procedure, which takes place in casinos, and we are not an exception.

After providing all the requested documents and successfully passing the verification, your withdrawal request will be processed, and you will be notified via email regarding the results.

We understand that this procedure might be exhausting, however, please note that the requested documents by our Financial Department represent a proof of establishing your identity. In this way, we are making sure to protect you and your account in the future.

In case you have other questions related to the verification or financial processes, you can always reach directly our KYC department via email.

If you need any clarifications, please contact us by our Live-Chat or email address of the Support Team. Our support agents are 24/7 available to assist you!

Thank you for understanding,
Wild Tokyo Casino Representative.
silver
SusieQ
Aprendiz Júnior
há 11 mesesOriginalTradução
The casino itself is quite good, the customer service is not great at all. The verification process so far has produced over a dozen emails to CS to obtain clarification and never provided. however the casino has completed the verification process and paid very quickly. Over all a decent casino
  • Good game play and RTP seems pretty decent. Lots of game to choose from.
  • the verification process could use some streamlining
Todas as avaliações do BetAmo Casino
BetAmo Casino
há 5 meses
Hello SusieQ,

Thank you for sharing your detailed feedback. We’re glad to hear that you found our casino to be quite good with a solid selection of games and decent RTP. We apologize for the frustration you experienced during the verification process and appreciate your patience. It’s great to know that despite these challenges, the process was completed quickly and you received your payment. We’re always looking to improve, and your suggestion to streamline verification is noted. If you have any further questions or need assistance, please feel free to reach out.

Best regards,
The BetAmo Team
silver
SusieQ
Aprendiz Júnior
há um anoOriginalTradução
This casino has the worst rtp I have seen... I played a balance of 214, was lost before I was able to play thru 250. This means that the session rtp was 15%, when the games supposedly are at least 94% rtp, so something stinks on this... Live chat useless
  • site is okay selection of games
  • Terrible RTP and game play, I would never deposit at this site again, its a shame what is happening with Dama NV, as it used to have good game play but have not seen that for a while now..to be avoided..
Todas as avaliações do RocketPlay Casino
RocketPlay Casino
há um ano
Thank you for taking the time to share your feedback regarding our casino. We are sorry to hear that your experience did not meet your expectations. We would like to clarify that winning in a casino is always random and never guaranteed. Our casino operates fairly and transparently, and we hold a valid license which can be verified on our website.

We apologize for any inconvenience you may have experienced and hope that you will give us another chance to provide you with a positive gaming experience. To investigate the situation further, please provide us with your email address or feel free to reach out to our support service directly: support@rocketplay.com
silver
SusieQ
Aprendiz Júnior
há um anoOriginalTradução
Just the best casino, very fair, lots of games to choose from. Payouts are quick and instant. Always a great time playing here.
  • Games provide an exciting and interesting outcomes
  • Very fast payouts
  • Great offers, free spins while you play
  • I am very fussy with respect to casino's and I have nothing negative to say about this casino.
Todas as avaliações do Highroller Casino
silver
SusieQ
Aprendiz Júnior
há um anoOriginalTradução
Not sure what level of rtp the casino is using but I decided to try them again as they do great on customer service. And upgraded my review score!! After another deposit - third my rtp for the site is 58.44% . I noticed a delay/pause on the return of the game results while playing. This can be very detrimental to game results.
  • Lots of games and deposit methods
  • Like to see RTP of their games.
Todas as avaliações do Slotbox Casino
Slotbox Casino
há um ano
Hey Susie, can you please provide me with a message your account details so I can have a look at your RTP numbers?

When it comes to RTP, that's nothing we can take credit or blame for I'm afraid. As a licensed casino, we have no control over the outcome of the games, so if you have a low or high RTP and hit frequency that's nothing we can do anything about. With that said, we wouldn't want to either as that would remove the random element of gambling which makes it fun and exciting.
silver
SusieQ
Aprendiz Júnior
há um anoOriginalTradução
The verification of an account is terrible, have been at this several weeks and reading the reviews below, of stealing from people is very disturbing. I had provided my id and they lost it, this was provided to them on June 24, 2023. They wanted me to add my documents back again, its not very good at all. I am going to have to report this to the police as its a big concern that identity theft may occur from playing at their casino...
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  • Lots of good games, wins on them too....however if you never get paid, its meaningless...
  • verification and payment never gets completed and they have not paid me. I requested a withdrawal June 23, 2023 and still have not gotten my account verified...its been a nightmare, I would agree customer service is terrible, inconsistent. Is this a licensed casino?
Todas as avaliações do SpinCity Casino
silver
SusieQ
Aprendiz Júnior
há 2 anosOriginalTradução
The casino does not flag a duplicate account created in error. Then state they can terminate you but will still allow a deposit. Threaten you with termination and when asked to have deposit refunded they will apply the rules which at the same time insist you play even though they also tell you the account will be terminated. Good casinos dont accept a deposit when a duplicate account exists and also have checks in place to not create the duplicate account in the first place
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  • Nothing with Dama nv casinos..
Todas as avaliações do LevelUp Casino
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