Beem Casino - A retirada do jogador está atrasada.

Hello dear team of Casinoguru,

I requested a payout of EUR 5,000.00 at Beemcasino on July 11, 2022 at 6:38 am.

All the data to verify my account was available to the casino at this point. The deposit was made via VISA (without bonus) and I also requested the payout via VISA. But nothing happened and I was reminded every 2-3 days. The casino always texts me:

"All withdrawal requests process on a first-come, first saved basis. We try to do this as quickly as possible."

The casino, in turn, writes in their terms that a withdrawal will be processed within 3 - 24 hours. In addition, many websites advertise a quick payout. The status of my withdrawal is unchanged at "new" and my verification documents have not been processed either.

I would therefore ask for your support and let me know what next steps you recommend?

I am really very sad that the payout is taking so long because I need the money urgently. I have bills to pay and if the money doesn't come I don't know what to do.

Thank you in advance for your support.

regards

Patrick

Hallo liebes Team von Casinoguru,

ich habe am 11.07.2022 um 06:38 Uhr in dem Beemcasino eine Auszahlung in Höhe von 5.000,00 EUR beantragt.

Alle Daten zur Verifizierung meines Kontos lagen dem Casino zu diesem Zeitpunkt vor. Die Einzahlung erfolgte über VISA (ohne Bonus) und die Auszahlung habe ich ebenfalls über VISA beantragt. Es ist aber nichts passiert und ich habe alle 2 -3 Tage erinnert. Das Casino schreibt mir immer:

"All withdrawal requests process on a first-come, first saved basis. We try to do this as quickly as possible."

Das Casino schreibt in ihren Bedingungen wiederum, dass eine Auszahlung innerhalb 3 - 24 Stunden bearbeitet wird. Außerdem wird auch auf vielen Websiten mit einer schnellen Auszahlung geworben. Der Status meiner Auszahlung ist unverändert bei "new" und auch meine Dokumente für die Verifizierung sind nicht bearbeitet worden.

Ich bitte Sie daher um Unterstützung und Mitteilung, welche nächsten Schritte Sie empfehlen?

Ich bin wirklich sehr traurig, dass die Auszahlung so lange dauert, da ich das Geld dringend benötige. Ich habe Rechnungen zu bezahlen und wenn das Geld nicht kommt, weiß ich nicht was ich tun soll.

Vielen Dank im Voraus für Ihre Unterstützung.

Freundliche Grüße

Patrick

Hello Patrilla88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I spoke to the support yesterday on 07/25/2022. You wrote me the following:

"Hi Patrick,

Thank you for contacting us!

Your withdrawal request is still processing. We have already contacted the finance department. Please don't worry. Our team is doing everything possible to speed up this process. You will receive your funds soon.

Sincerely,

Lily

BeemCasino Support Team »

The casino has had the documents to verify my account since 07/10/2022. The casino has confirmed this in writing:

"Hi Patrick,

Thank you for your prompt reply! We received your payment details and now we have all the necessary data. Our specialists will review your documents along with your cashout and approve them shortly, you will be notified by email once there is any news.

Sincerely,

Maya

BeemCasino Support Team"

So I've been waiting for more than 14 days.

I appreciate your support, thank you.

Kind regards

Patrick S******

Hallo Nick,

ich habe gestern am 25.07.2022 mit dem Support gesprochen. Sie haben mir wie folgt geschrieben:

"Hi Patrick,

Thank you for contacting us!

Your withdrawal request is still processing. We have already contacted the Finance department. Please don't worry. Our team is doing all possible to speed up this process. You will receive your funds soon.

Sincerely,

Lily

BeemCasino Support Team"

Die Unterlagen zur Verifizierung meines Kontos liegen dem Casino seit dem 10.07.2022 vor. Das Casino hat dies schriftlich bestätigt:

"Hi Patrick,

Thank you for your prompt reply! We received your payment details and now we have all the necessary data. Our specialists will review your documents along with your cashout and approve them shortly, you will be notified by email once there is any news.

Sincerely,

Maya

BeemCasino Support Team"

Ich warte demnach schon länger als 14 Tage.

Ich freue mich über Ihre Unterstützung, vielen Dank.

Mit freundlichen Grüßen

Patrick S******

Thank you Patrilla88 for all the information. I will now forward your complaint to my colleague Michal who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Nick,

Thank you for your feedback and for forwarding it to your colleague Michael.

Today it is exactly three weeks since I applied for the payment with all the necessary documents. Unfortunately, the status in my account has still not changed.

I have medical bills to pay and other matters to sort out, and I've already budgeted for the win...

I am happy about the support of Michal.

Many Thanks

Patrick

Hallo Nick,

vielen Dank für deine Rückmeldung und die Weiterleitung an deinen Kollegen Michael.

Heute ist es genau drei Wochen her, seit dem ich die Auszahlung mit allen notwendigen Unterlagen beantragt habe. Leider hat sich der Status in meinem Account immer noch nicht verändert.

Ich muss Arztrechnungen bezahlen und weitere Angelegenheit klären und habe den Gewinn bereits fest eingeplant...

Ich freue mich über die Unterstützung von Michal.

Vielen Dank

Patrick

Hello Patrilla88

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Beem Casino to join the conversation.

Dear Beem Casino,

Can you please provide some information regarding the long delay of the player's withdrawal?

good morning Michael,

now it's been 3.5 weeks since I applied for my payout with all the necessary documents. The casino does reply to my reminder, but there is nothing new.

The last email is from 07/28/2022:

"Hi Patrick,

Thank you for the details provided will notify our manager.

I totally understand your frustration and dissatisfaction. I hope that my next email to you will be a notification of a successful withdrawal.

Sincerely,

Everett"

If nothing happens this week, then I will have to take next steps. I have already asked the authorities in Curacao for support.

I became mentally very unstable and depressed.

Thanks for your support.

Patrick

Guten Morgen Michal,

nun sind es schon 3,5 Wochen her, dass ich meine Auszahlung mit allen notwendigen Dokumenten beantragt habe. Das Casino antwortet zwar auf meine Erinnerung, aber es gibt nichts neues.

Die letzte E-Mail ist vom 28.07.2022:

"Hi Patrick,

Thank you for the provided details will notify our manager.

I totally understand your frustration and dissatisfaction. I hope that my next email to you will be a notification of a successful withdrawal.

Sincerely,

Everett"

Wenn diese Woche nichts passiert, dann werde ich nächste Schritte einleiten müssen. Die Behörde in Curacao habe ich bereits ebenfalls um Unterstützung gebeten.

Ich bin psychisch sehr labil und depressiv geworden.

Vielen Dank für Ihre Unterstützung.

Patrick

Hello Patrilla88

I understand your frustration, but we need to give Beem Casino time to react. From our experience Beem Casino is not the best when it comes to reactions to complaints but regardless of this, we keep on trying.

Best regards

Michal

Hello Michael,

Unfortunately, the Beemcasino has not contacted me again.

I think they are now refusing any communication. I can still log into my account but my withdrawal is unprocessed as are my documents.

It has been four weeks today since I requested my withdrawal, I am very sad and desperate.

I have already used the prize to make purchases that are due for my family and I cannot pay for them.

Now I get reminders and don't know what to do anymore.

I ask for support.

Many Thanks.

Patrick

Hallo Michal,

leider hat sich das Beemcasino nicht mehr bei mir gemeldet.

Ich glaube jetzt verweigern sie jegliche Kommunikation. Ich kann mich nach wie vor in mein Konto einloggen, aber meine Auszahlung ist unbearbeitet so wie meine Dokumente.

Heute ist es vier Wochen her seit der Beantragung meiner Auszahlung, ich bin sehr traurig und verzweifelt.

Ich habe mit dem Gewinn bereits fällige Anschaffungen für meine Familie getätigt und kann diese nicht bezahlen.

Nun bekomme ich Mahnungen und weiß nicht mehr weiter.

Ich bitte um Unterstützung.

Vielen Dank.

Patrick

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Patrilla88

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful. There is not much that can be done now without the casino's cooperation.

Beem Casino has several cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

We can only recommend you to take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

We wish we could be of more help.

Best Regards

Michal

The casino can reopen this complaint anytime.