Bet7 Casino - A retirada do jogador não foi processada.

I've been waiting more than two weeks for the survey. Bet7 is always saying that they will pay as soon as possible, but that is just a lie.

Can Casino Guru help?

Estou á mais de duas semanas a espera do levantamento. Bet7 está sempre a dizer que vão pagar o mais breve possivel, mas não passa de uma mentira.

Casino Guru pode ajudar?

Dear Leonardoroque1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm that you passed the KYC verification?

Additionally, please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

yea. I have already made several withdrawals and my account is verified. But my last survey has been on hold for over 2 weeks.

sim. Já fiz vários levantamentos e tenho a conta verificada. Mas meu último levantamento está em espera á mais de 2 semanas.

So? I still wait.

Thank you for your reply, Leonardoroque1. Could you please advise what withdrawal method have you opted for? Is it the same withdrawal method that you used to withdraw in the past? How many days approximately did it take to receive your previous withdrawals?

The method is skrill. Yes in the past I also used Skrill and it took about 3 days to pay. I'm almost 3 weeks now!

O método é skrill. Sim no passado também usei Skrill e demoravam cerca de 3 dias para pagar. Neste momento já estou quase a 3 semanas!

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru?

Also, could you please advise what is the current status of your withdrawal? Is it marked as pending or processed in your account?

They always say they will pay as soon as possible but nothing happens. The value is pending

Eles dizem sempre que vão pagar o mais breve possível mas nada acontece. O valor está em pendente

Thank you very much Leonardoroque1 for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Leonardoroque1,

I looked at your complaint and will do my best to help you. I would like to invite Bet7 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

just made the payment. can close the case as resolved.

thanks

acabaram de fazer o pagamento. podem fechar o caso como resolvido.

obrigado

Dear Leonardoroque1,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru