Solicitou uma retirada em 15/05. Continue sendo negado. Entrei em contato com o suporte e fui informado que o problema era que eu precisava subtrair a taxa de US$ 50 do valor que estava tentando sacar. Taxa de $ 50 para uma retirada de $ 100. Não diz nada sobre isso na página da web. Então fiz o que eles disseram e ainda sem retirada. Diz claramente no site "retiradas instantâneas". Depois de algumas horas e sem receber meu pagamento, entrei em contato com o suporte ao cliente e fui informado de 24 a 48 horas para processar, então ele seria enviado para a empresa de processamento e eu o receberia de 3 a 5 dias úteis. Eu perguntei sobre os saques instantâneos e fui informado que o site deles não tinha isso lá. Depois que eu li para eles, eles disseram que se você clicar nele, você receberá de 3 a 5 dias. LOL!
Depois de não receber meu pagamento no dia 23 entrei em contato novamente. Disseram-me no final do fim de semana. Segunda-feira e ainda nada. Liguei novamente e fui informado que ele foi enviado para a empresa de processamento no dia 21 e 3 a 5 dias depois e que eu o receberia no dia seguinte, terça-feira. Nada apareceu na terça e me disseram amanhã que é quarta, hoje enquanto digito, estávamos apenas esperando a empresa de processamento. Liguei novamente hoje depois de não receber e fui informado que o proprietário estava trabalhando nisso e que seria hoje ou amanhã. Pergunto se eles estavam falando sobre o dono do cassino e disseram que sim. Estou confuso se foi enviado para a empresa de processamento no dia 21, como o proprietário estava trabalhando nisso.
Eu realmente gostaria de receber meus $ 50 e depois encerrar minha conta para acabar com esse pesadelo. Passou de retiradas instantâneas para 3-5 dias até o final do fim de semana e 3 amanhãs agora, num total de 2 semanas. Também depositei Bitcoin e estava sacando em BTC.
Qualquer ajuda que você possa me dar eu agradeceria.
Requested a withdrawal on 5-15. Keep getting denied. I contacted support and was told the issue was I had to subtract the $50 fee from the amount I was trying to withdraw. $50 fee for a $100 withdrawal. Doesn't say anything about that on the web page. So I did as they say and still no withdrawal. It plainly says on the website "instant withdrawals". After a few hours and not receiving my payment I contacted customer support and was told 24-48 hours to process then it would be sent to their processing company and I would get it 3-5 business days. I ask about the instant withdrawals and was told their website did not have that on there. After I read it to them then they said if you click on it will tell you the 3-5 days. LOL!
After not receiving my payment on the 23rd I contacted them again. I was told by the end of the weekend. Monday and still nothing. So I called again and was told it was sent to the processing company on the 21st and 3-5 days after that and I would receive it the next day Tuesday. Nothing showed up Tues and was told tomorrow which is Wed, today as I type, we were just waiting on the processing company. So I called again today after not receiving it and was told the owner was working on it and it would be today or tomorrow. I ask if they were talking about the owner of the casino and was told yes. I'm confused how if it was sent to the processing company on the 21st how the owner was working on it.
I would really like to get my $50 and then have my account closed to put an end to this nightmare. It's went from instant withdrawals to 3-5 days to by the end of the weekend and 3 tomorrows now for a total of 2 weeks. Also I deposited Bitcoin and was withdrawing in BTC.
Any help you can give me I would appreciate.
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