Blizz Casino - A retirada do jogador foi adiada.

Hi, I have deposited 35 usd with crypto.

Didn't used any bonuses, having only one account.

Won around 400 usd tried to withdraw.

They asked for ID, selfie, proof of address and Proof of funds.

Proof of funds is requested usually for Big deposits, having the fear of Money laudering from what I Know. So totally unreasonable and clearly not the case with 35 usd.

Anyway, I've send them ID, selfie - Approved

Uploaded the proof of address with my address they didn't approved and after 6 days in pending customer support said to me that they don't match with the address specified from my account. BUT it's the same address as my ID.

I tried to talk with them, send them emails with all the necessary documents and no responses, in the last 6 days .

I also tried to close my account having gambling issues by requesting on email- they don't answer as well

Dear iulgrozea,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that the address on your ID is the same as the address on your proof of address, but you have a different address in your casino profile? Could you please specify why the addresses are different?

Regarding self-exclusion, I have checked the Responsible gambling section of the casino website, and this is what I found:

In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything, that does nothing good for you. "Self-Exclusion" means, that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They also will explain you all future steps and what is needed from you.

email: support@blizz.io

Could you please confirm if you sent the self-exclusion request to the correct email address? Please forward me the email you sent to the casino at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your emails.

Could you please explain the difference in your addresses? Why is there a difference in the address on your ID and in your casino profile?

Dear Iulgrozea,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.