BroxBet Casino - A retirada do jogador foi negada e o saldo desapareceu.

I requested a withdrawal of R$500 from this platform and after some time, the withdrawal was denied and my money did not return to the platform, leaving my balance at zero. In addition, I had left a balance of R$364 which also disappeared from the platform.

Solicitei um saque de R$500 nessa plataforma e depois de um tempo, o saque foi negado e meu dinheiro não voltou para a plataforma, ficando com saldo zerado. Além disso eu tinha deixado um saldo de R$364 na qual também sumiu da plataforma.

Hello allanmonteiro,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Broxbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The platform does not have this verification option, otherwise it would have already been done. I didn't play with bonus money. In reality, I had played with loan money making this even more desperate.

A plataforma não tem essa opção de verificação, se não já teria feito. Não joguei com dinheiro de bônus. Na real eu tinha jogado com dinheiro de empréstimo tornando isso ainda mais desesperador.

Hello allanmonteiro,

What did the casino respond to you when you contacted them with this issue? Can you please forward your deposit and betting history to nikolas.b@casino.guru?

Please also note that you can play only with your own money and the casino will most likely void any winnings generated anyway.

Casino simply ignored me and did not respond to me. They didn't notify me about what happened. Even their official Instagram account blocked me.

O Casino simplesmente me ignorou e não me respondeu. Não me notificaram sobre oque acontece. Inclusive a conta oficial deles no Instagram me bloqueou.

Hello allanmonteiro,

Can you please clarify those loan money? Did you borrow from someone or it it is a loan from a financial institution? Please forward the communication between you and the casino to nikolas.b@casino.guru.

Dear allanmonteiro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.