Cashpot Casino - A retirada do jogador está atrasada.

I have waited 6 business days for the withdrawal, one more than in your rules. After only 400 approved and the rest again in my account. I have made several complaints after day five and also when I have seen that they have not paid me in full and they have not done anything to fix it.

He esperado 6 días laborales para el retiro, uno más de en su reglas. Despues sólo aprobado 400 y el resto otra vez en mi cuenta. He hecho varios quejas después de dia cinco y también cuando he visto que no me ha pagado el total y no han hecho nada a arreglarlo.

Dear Janelee,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Were you able to request a withdrawal of the rest of your funds, or were you advised to wait until the current withdrawal request is processed?

I'll await your reply.

Best regards,

Tomas

OK so they have now approved and allegedly sent the first half this morning. I will not know for up to 5 working days. The explanation was that the mangers daughter was sick. The explanation for the split amount was that they had many witjdrawls to deal with, although I don't see the significance of this unless they couldn't afford it 🤷

I have put in for the second half today, let's see. With regard to your comments I do understand that but the thing is I have withdrawn a few times from there and it's never been like this and as they have an absolutely stinking reputation for not paying and they were giving no explanation i was clearly concerned. Very odd explanation in the end re the sick kid but hey ho, let's see. Thanks for your time and I'll update you

Thanks for the update and the explanation, Janelee.

Did the first part of the withdrawal reach your bank account? Thanks in advance for any news regarding the issue.

Dear Janelee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.