Casino MGA - A retirada do jogador foi adiada.

I won on 3/7/2022 and I've been waiting for my PAYOUT for exactly 2 MONTHS!!!

Write it down and every time I'm told that it's still being worked on... What a ridiculous work they've been doing on it for months

I advise everyone against CASINO MGA😡😡😡😡

Ich habe am 7.3.2022 gewonnen und warte genau seit 2MONAT auf meinen AUSZAHLUNG!!!

Schreibe den an und jedesmal wird es mir gesagt das es noch bearbeitet wird…Was arbeiten die da dran seit Monaten lächerlich

ich rate jeden von CASINO MGA ab😡😡😡😡

Dear Murat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina

First of all I wanted to thank you

yes, I had it paid out 2 times before and I'm also verified

no it was without bonus

I expect a profit of 450€

Hallo Kristina

erstmal wollte ich mich bei ihnen bedanken

ja habe davor 2 mal auszahlen lassen und bin auch verifiziert

nein es war ohne Bonus

ich erwarte eine gewinn in Höhe von 450€

Dear Murat,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.

The casino can reopen this complaint anytime.