Casino MGA - A retirada do jogador foi adiada.

Dear ladies and gentlemen, I have been waiting for my payout of 300e for two weeks. This is my first payout from casino MGA. Every day I write online with the casino MGA employee and the same answer I have to wait 21 days because of notification that I have only paid out my winnings please help LG anetta l***

Sehr geehrte dammen und Herren seit zwei Wochen warte ich auf meine Auszahlung hoh 300e das ist meine erste Auszahlung von casino MGA jede tag schreibe ich onlein mit die Mitarbeiterin von casino MGA und gleiche antwort 21 tage muß ich warten wegen beraaibertung ich nur meine gewinna ausgezahlt haben bitte um hilfe LG anetta l***

Dear anettka700,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that you have successfully passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

What is the current status of your withdrawal request, please? Is it marked as pending or processed in your account?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I successfully passed my KYC, I also gambled away the bonus, only the casino does not react to my messages, they simply ignore me, best regards, Ms. anetta l***

Ich hab meineKYC erfolgreich bestanden das bonus habe ich auch verspielt nur das casino reagiert auf meine Nachrichten nicht die ignorieren mich einfach mit freundlichen Grüßen Frau anetta l***

Dear anettka700,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.

The casino can reopen this complaint anytime.