Doggo Casino - A retirada do jogador está atrasada.

I have not been able to withdraw amounts through the casino since October 2022. I have already sent an email, contacted Chat, etc. When looting the screen freezes. Do not register on this site

Nao consigo levantar valores pelo cassino desde outubro de 2022. Já mandei e-mail, entrei em contato com Chat, etc. Na hora de fazer saque a tela congela. Não se cadastrem neste site

Hello henriquedeconti,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Doggo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good night, dear. Account already verified and without using any bonus. At the moment I have a very high amount that is withheld. I spoke with the casino several times. Since October I've been trying to find a solution to raise the value. My last conversation with them was today.

Boa noite, prezado. Conta já verificada e sem uso de qualquer bônus. No momento tenho um valor bem alto que está retido. Falei com o cassino diversas vezes. Desde de outubro estou tentado uma solução para levantar o valor. Minha última conversa com eles foi na data de hoje

Dear henriquedeconti,

Can you please forward your communication with the casino related to this complaint to nikolas.b@casino.guru?

Dear henriquedeconti,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.