Fat Bet Casino - A retirada do jogador está atrasada.

I initiated the withdrawal, but they say it takes between 12 to 14 business days at most. However, the website states it should take 12 business days. Yet, they still haven't processed the payment.

Procedi ao levantamento, mas dizem que demora a 12 a 14 dias úteis no máximo. Mas no site está a dizer 12 dias úteis. E ainda não procederam ao pagamento.

Dear barradas78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

1-yes I passed the kyc

2-I deposited 15 with a +50 bonus.

3-they said yesterday that they would pay by the end of the week, after some pointless questions.

"

Welcome, Victor!

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Hello

Barradas78

Hello, widraw still pending

Adrian

has joined the conversation.

Adrian

Hello

Barradas78

Heello

Barradas78

When are The widraw procced

Mason

has joined the conversation.

Mason

hi there

Mason

withdrawal time frame is up to 12 working days

Mason

you also need to send in your docments

Barred78

I haver send

Mason

when did you send them?

Barred78

17out24

Barradas78

In the same day

Mason

i do not see any documents

Mason

can you check which address did you send i tot ?

Barred78

Sure

Barradas78

From: FatBet Support < support@fatbet.vip> Sent: Friday, October 18, 2024 9:19:45 AM To: v_alex_barradas@hotmail.com < v_alex_barradas@hotmail.com> Subject: Welcome (Support #86780717)

Mason

documents@fatbet.email

Mason

can you forward them there as well

Barradas78

Can you check

Barradas78

I resend

Mason

it can only be checked by the accounts managers

Barradas78

You day you dont find

Barradas78

And i send again..

Barradas78

But you still cannot see?

Mason

no i mean the documents can only be access by accounts managers

Mason

we in chat dont have access to it

Barred78

Sure

Barradas78

I wait and ask again.

Barradas78

Thanks for your time

Barradas78

Hello, widraw still pending

Victoria

has joined the conversation.

Barradas78

Hi

Victoria

Hi Vitor

Barradas78

Hi

Victoria

The estimated time is up to 12 working days.

Barradas78

So how long is it?

Victoria

Up to 7 working days

Barradas78

Received

Barradas78

Thank you

Barradas78

I still have pendente widraw

Barradas78

What day is finish The process?

Sarah

has joined the conversation.

Sarah

Hello , good to see you online

Sarah

Withdrawal usually takes up to 5-14 business days, after documents are verified

Barradas78

Yes

Barradas78

My documents are veryfc

Sarah

Yes

Barradas78

Proceed white The order, please

Barradas78

Tks, i check Tomorrow again.

Barradas78

I dont knew you wait untill last day.

Barradas78

Can you day whit day is going to proceed?

Barradas78

If possible send me an email.

Barradas78

Thank you

Barradas78

Heello

Victoria

has joined the conversation.

Barradas78

Hello, widraw still pending

Victoria

Hello Vitor

Barradas78

Hello

Victoria

The estimated time is 5 to 18 working days

Barradas78

How long has it been?

Barradas78

?

Barradas78

Is there an email address to complain to?

Victoria

today is the tenth day

Victoria

we're still on time

Barradas78

The maximum time is 12 to 14 working days, but there's no need to wait any longer.

Barradas78

Is there a contact for the record?

Victoria

I'll inform the corresponding team now

Barradas78

I'll wait until today, then I'll complain about both the site and cocooa casino.

Barradas78

Thank you

Barradas78

Good morning

Victoria

has joined the conversation.

Barradas78

Hello, widraw still pending

Barradas78

Can you check?

Barradas78

How many days remaing.

Victoria

Hi Vitor, you'll need to send an e-mail about the pick-up information

Barradas78

Do I have to send an email?

Victoria

has joined the conversation.

Barradas78

Well, after almost a month, you tell me I have to send another email?

Victoria

Hi Vitor, what do you mean?

Barradas78

How do I proceed with the withdrawal, I've already placed the order since last month on the 17th of October.

Barradas78

I want the money in my Ctt bank

Victoria

12 working days from account verification

Barradas78

So my account isn't verified?

Barradas78

I sent all the documents the same day

Victoria

yes, it has been verified

Barradas78

Can you give me a date when the survey will be completed, so I don't have to bother?

Victoria

during this week, ok?

Barradas78

I look forward to it.

Barradas78

Thank you

"

Thank you,-Send

1-sim passei no kyc

2-depositei 15 com +50 de bônus.

3-disseram ontem que pagariam até final da semana, depois de algumas perguntas sem sentido.

"

Bem-vindo, Vítor!

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Customer Service

We are here to help.

guest9752682 @ FatBet

Hello

Barradas78

Hello, widraw still pendente

Adrian

has joined the conversation.

Adrian

Hello

Barradas78

Heello

Barradas78

When are The widraw procced

Mason

has joined the conversation.

Mason

hi there

Mason

withdrawal time frame is up to 12 working days

Mason

you also need to send in your docments

Barradas78

I haver send

Mason

when did you send them?

Barradas78

17out24

Barradas78

In The same day

Mason

i do not see any documents

Mason

can you check which address did you send i tot ?

Barradas78

Sure

Barradas78

De: FatBet Support <support@fatbet.vip> Enviado: sexta-feira, outubro 18, 2024 9:19:45 da manhã Para: v_alex_barradas@hotmail.com <v_alex_barradas@hotmail.com> Assunto: Bem vindo (Support #86780717)

Mason

documents@fatbet.email

Mason

can you forward them there as well

Barradas78

Can you check

Barradas78

I resend

Mason

it can only be checked by the accounts managers

Barradas78

You day you dont find

Barradas78

And i send again..

Barradas78

But you still cannot see?

Mason

no i mean the documents can only be access by accounts managers

Mason

we in chat dont have access to it

Barradas78

Sure

Barradas78

I wait and ask again.

Barradas78

Thanks for you time

Barradas78

Hello, widraw still pendente

Victoria

has joined the conversation.

Barradas78

Hi

Victoria

Ola Vitor

Barradas78

Ola

Victoria

O tempo estimado é de até 12 dias úteis.

Barradas78

Então quanto tempo falta?

Victoria

até 7 dias úteis

Barradas78

Recebido

Barradas78

Obrigada

Barradas78

I still have pendente widraw

Barradas78

What day is finish The processo?

Sarah

has joined the conversation.

Sarah

Hello , good to see you online

Sarah

Withdrawal usually takes up 5-14 business days, after documents are verified

Barradas78

Yes

Barradas78

My documentos are veryfc

Sarah

Yes

Barradas78

Proceed white The order, please

Barradas78

Tks, i check Tomorrow again.

Barradas78

I dont knew you wait untill last day.

Barradas78

Can you day whit day is going to proceed?

Barradas78

If possible send me a email.

Barradas78

Thanks

Barradas78

Heello

Victoria

has joined the conversation.

Barradas78

Hello, widraw still pendente

Victoria

Ola Vitor

Barradas78

Ola

Victoria

O tempo estimado é de 5 a 18 dias úteis

Barradas78

Quanto tempo já passou

Barradas78

?

Barradas78

Existe algum email, para reclamar,?

Victoria

hoje é o décimo dia

Victoria

ainda estamos na hora

Barradas78

O tempo máximo são 12 a 14 dias úteis, mas não há necessidade de aguardar o tempo ultrapassar.

Barradas78

Existe algum contacto para ficar registrado.

Victoria

Vou informar a equipa correspondente agora

Barradas78

Vou aguardar o dia de hoje, a seguir vou reclamar tanto desde site , como do cocooa casino.

Barradas78

Obrigada.

Barradas78

Bom dia

Victoria

has joined the conversation.

Barradas78

Hello, widraw still pendente

Barradas78

Can you check?

Barradas78

How many days remaing.

Victoria

Olá Vitor, tem de enviar um e-mail sobre as informações de levantamento

Barradas78

Eu tenho que enviar um email?

Victoria

has joined the conversation.

Barradas78

Bom, passados quase 1mes, me diz que tenho que enviar outro email?

Victoria

Olá Vitor, o que quer dizer?

Barradas78

Como proceder ao levantamento, já fiz o pedido desde o mês passado dia 17 out

Barradas78

Quero o dinheiro no meu banco Ctt

Victoria

São 12 dias úteis a partir da verificação da conta

Barradas78

Então a minha conta não está verificada?

Barradas78

Enviei todos os documentos no mesmo dia

Victoria

sim, já foi verificado

Barradas78

Pode me dar uma data de levantamento concluído, para eu não ficar incomodando?

Victoria

durante esta semana, ok?

Barradas78

Fico a aguardar..

Barradas78

Obrigada

"

Obrigada,-Send

Dear barradas78, do you have any updates regarding the withdrawal?

They've already paid out 100 euros.

As I deposited 15 euros, the maximum win is 10x the deposit, and they've also deducted 50 euros from the bonus.

I don't understand if this is their policy.

Thank you for your attention.

I'm not going to pursue the complaint any further, it's at your discretion.

You already have my details if you need them for any eventuality.

Thank you.

Já efetuaram o pagamento de 100 euros.

Como depositei 15 o ganho máximo e de 10x o depósito, e ainda descontaram 50 do bônus.

Não percebi, se é essa a política deles.

Obrigada pela atenção.

Não vou prosseguir mais com a reclamação, fica ao vosso critério.

Já tem os meus dados, se for necessário para alguma eventualidade vossa.

Obrigada.

Dear barradas78, could you clarify the type of bonus? Was it a first deposit bonus? Please provide the name or link to it.