I saw the letter, but I don't remember exactly when. Our team told me that if I had clear evidence and it was true, they would change it.
I don't know anything more about it. I don't know how long we should wait, but I can ask them about that too.
I've sent multiple emails to so called license Holder and they didn't answer from March this year.
They simply refuse to give the details!
If I login with different email on the casino support they answer but very clueless, I've asked about license and they Said they are in process of renewal,but they give the same automatic answer for Months.
I don't understand how they even approach customers without a valid gambling license? HOA is this possible? We customers we don't have any options to debate or go against they're decisions... Without a strong gambling authorities they can do anything against they're customers,like they did with me! Simply refused to pay my raw balance and they Fabric fake scenarios about bonus abuse and refund. I think we should gather together and make a petition against this fraudulent organisation .if you look on Trustpilot platform they reply on my 1 start review with a fake course of events that didn't happen!
I discussed this with our team and they said that you can still see the license through some VPNs. However, given that Curacao is constantly updating the list, I would say that it is not entirely verifiable.
So, the latest information I have is that we should set it as unverifiable in our review until Curacao publishes its list, and if it is there, we will reset it, and if it is not, we will remove it.
Olá,
Alguém pode me dizer se recebi algum pagamento da 1Red recentemente? O segundo pagamento acabou de ser aprovado, mas o dinheiro do primeiro pagamento ainda não foi depositado na minha conta bancária.
O mesmo aconteceu comigo.
Os dois últimos saques foram aprovados, mas ainda não chegou nada na minha conta bancária.
Anteriormente, os pagamentos eram sempre instantâneos na minha conta bancária.
Quando os pagamentos foram aprovados?
Verifique minha reclamação aberta. É o que diz lá.
Então eles vão pagar! Isso é o mais importante! Tenho um saldo de € 13.000...
e você recebeu seu último pagamento?
Não, ainda não
Então está atrasado para mim também...
Solicitei 1000 em 8 de abril, 1000 em 6 de agosto e 1000 em 8 de setembro. Todos os três foram aprovados, mas ainda não recebi o dinheiro. Tenho um gerente VIP da 1Red com quem falo pelo Telegram quando tenho um problema. A resposta é a mesma: o dinheiro está a caminho e, aparentemente, o problema é com a minha conta bancária. Bem, é a mesma conta de antes, quando fiz um saque, e funcionou bem naquela época. Vou esperar para ver, mas, piloto profissional, por favor, me avise quando receber o dinheiro.
If you've been waiting this long, I don't understand what they could still be dealing with. Based on what you're saying, have you been waiting a year? Why didn't you file a complaint when all this was happening? From what I've seen, you've already had problems with this casino regarding withdrawals before and you solved it.
Desculpe, ocorreu um erro aqui! Todos os pedidos de saque foram enviados em agosto. Em 04/08/2025,
06/08/2025 e 09/08/2025.
I understand that clearly. Nothing happens, mistakes happen sometimes. So, we give casinos 14 days to withdraw, if they fail, then we would try to help if you are interested.
For now, I would be patient.
However, when they told you that the problem is with your bank account, what exactly does that mean, what problem?
Did you ask if changing the payment method would help?
Olá! Acabei de receber dois pagamentos! Que bom!
Perfect, so let's wait for the last one. 😀
You think it was bearable and it wasn't so long? 🙂
Não, o problema é que você de repente ganhou muito e está preocupado que o cassino não pague! Mas a 1red é justa e cumpre a palavra!
Is not true ,they blocked my account and confiscated 27.000 euro real balance and they didn't showed any proofs why . Not even to casino Guru officials. You can see my unsolved complain here .
So I don't agree with you're statement that they keep the promise!
Couple days ago deposited 4000cad win up to 30k first withdraw 1500 is ok take 24 hours, now is already 50hours for second one 2250 hope I have good luck to withdraw
They can block any account without any warning and without showing proofs of wrongdoing from you're side. And in top of that currently they don't have any license to operate from any gambling authority!
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