Since I have started all these problems with amonbet86 casino, I have been doing a bit of homework, checking reviews etc. All their 5* reviews are highly suspicious by the way they describe their experience eg, all short one line, great casino, fast pay out,.. Very few 4,3 or even 2* reviews. Then the truth 1* reviews and their are many all saying the same thing, nigh on impossible to make a withdrawal, verification is a nightmare, STAY CLEAR...
Yeah, it happens. Therefore, we always recommend reading both the forum and the complaints. Thanks for mentioning that. Great reminder.
Can you believe that I received this email again
On Mon, 26 Jan 2026, 16:28 Eleonora from Casino, <support@amonbet.com> wrote:
Dear Reginald,
We kindly ask you to provide us with a photo of the card "2805" to process your withdrawal. Please upload a photo in the verification section, and then our financial department will check your withdrawal request. Thank you for your understanding.
If you have any questions or doubts, please do not hesitate to contact us via email or live chat.
Its laughable this is the 16th email I've received asking the same thing its got to be automated or just stringing me along,
Best Regards,
Amonbet Casino Support
As anyone ever received winnings after been asked to verify, I was just wondering?
Normally I would say that such a request is quite common and should be followed.
But as you said, this has not been a typical situation for quite some time and I get it; it feels like some bot is playing with automated emails...
It's not funny, not even a little bit. I conclude that if there is indeed an issue with the photos or documents previously provided, support should offer clear instructions to secure progress with all requests, whether they are related to their side or to your withdrawals.
Well, it feels like something is failing.
Ontem ganhei uma aposta de €900 e, ao ver suas mensagens, pensei: "Droga... vou ter que lutar por meses". Eu tinha acabado de enviar a documentação antes de fazer as apostas, mas ainda não havia sido verificada. Entrei em contato com o suporte por chat e enviei um e-mail para me preparar, depois de ler tudo aqui. Seria uma longa história, e hoje, 26 horas depois, eles me pagaram por transferência bancária, como eu havia solicitado, mesmo que o site diga que a transferência leva de 5 a 7 dias... então foi tudo muito fácil, haha. Mas eu queria deixar uma réstia de esperança para as pessoas que estão tendo problemas com este site.
That is quite a surprise, to tell you the truth, because this casino has got a really low safety index. 🤷♀️
I am glad that you got your money, of course.
How long have you been playing at this casino, please?
It is now a month since I tried to make a withdrawal from amonbet casino, At the time I had approx £2150 in real money,, after trying to withdraw £1900,they cancelled withdrawal and requested verification, so after a month of sending multiple copies of bank statements, and many other forms of ID, I finally got an email from them say that I can now make a withdrawal, but may take longer than normal due to being busy, Then after logging in I found £1900 missing from real money balance?, I checked account and it is still showing unverified, but thought I will try withdrawing £250, which is shown as withdrawn, looked in transaction page it is now being held for some other reason
I finally received message as follows
Dear Reginald,
As I can see, everything is fine in document section. The balance had been corrected according to our bonus terms and conditions max win rule. For further details kindly check our bonus terms and conditions.
https://www.amonbet.com/bonus-terms-and-conditions
The remaining funds can be withdrawn. Kindly request the withdrawal and wait for our payment department to process it.
All the withdrawals are processed by our financial team manually. I would like to tell you approximate timeframes when your withdrawal request will be checked, but I don't want to misinform you. I completely understand that it might be a bit frustrating, but I can assure you, that we're trying our best to check all the withdrawals as soon as possible, but sometimes, we just need a bit more time, because we're processing all the withdrawals in the queue order.
They have now decided to cancel it once again, with no reason why, as they state they have all documentation and a lot more, Guess I am wasting my time and just being strung along,
Hi, I just came back to the forum after over a week and was surprised to see this issue still in the same "stage."
What seemed like progress yesterday became a sore joke today. 🙁
If I got everything right, finding out that the balance needs to be "corrected" after more than a month of struggles, without even knowing whether the account has been fully verified or what could cause another withdrawal rejection, is simply stupid. No joking about that.
Frankly, it's something a casino with a poor Safety Index is obviously capable of.
In total there's been over 50 emails, on my account verification section, all they have ticked is phone and email, they have the rest as you can see by the email they sent, Also it was 3 days from when they said I could withdraw money until they cancelled it, telling me to contact customer support, who are the ones saying I can withdraw?
That, in my opinion, demonstrates the casino's poor qualities even further and I would not dare to say that such a casino will pay the money without problems. This site has earned a low Safety Index and a warning about no reaction to players' complaints.
In its current state, it's better to stay away. 🙁
Dear Reginald,
The withdrawal was cancelled automatically due to an internal system error. Please, order a new withdrawal again, and, sorry for the inconvenience cause.
Show quoted text
Today email from customer support, let us see how this pans out
They messaged me again told me it was an internal software error that it was cancelled and resubmit withdrawal, which I did and they cancelled it again,
Then they told me to do it again via bank transfer, they say its been approved, so let's see
Done withdrawal via Iban transfer, now says completed, nothing in my bank yet, I'm not sure how long for it to show in my bank account, any ideas?
Does it now say "completed" in the casino overview? Well, that's progress! Considering all those troubles, I would give it a few working days at least. I sincerely hope that this time it will work out well.
Yes it does say completed, does that mean they cannot cancel it again?
Also like I said in an earlier post they took £1900 from my real money balance, there was no money in bonus money balance, when I queried it, they said I had used AMON bonus on my first dep which I don't remember doing, Deposit was £25, what does that mean I have to do because 1900 seems excessive to me, thanks
Hi all since joining this casino ive had various issues with withdrawals but this one takes the mick. Having recently changed banks to FD and submitting all appropriate verification within the last 3 months, I had a withdrawal rejected with no reason ir communication given by the site. Just said declined even though only a few days before id withdrawn successfully.
On speaking to live chat I was told to upload a ( physical bank statement ) and mines suddenly been rejected because fd is a digital bank! Now FD is a subsidiary of HSBC which is a physical bank but amonbets financial department are incompetent enough not to know this. ( shows what small attention to detail is made when rejecting withdrawals. Has anyone else had these kind of issues? I've never heard such a pathetic excuse in my life to just bounce the funds back into my account hoping I will spend it. I can honestly say ive never come across such a corrupt site in my life and I've pretty much played on them all in my lifetime.
Unfortunately, also the safety index shows that this casino is no good.
Were you actually ever able to withdraw any money from there before?
You should definitely confront them with the fact that your bank doesn't provide the kind of statement they request and wait to see what they say.
Yes it does say completed, does that mean they cannot cancel it again?
Also like I said in an earlier post they took £1900 from my real money balance, there was no money in bonus money balance, when I queried it, they said I had used AMON bonus on my first dep which I don't remember doing, Deposit was £25, what does that mean I have to do because 1900 seems excessive to me, thanks
Well, without having access to your bonus history, I fear we can't conclude whether voiding the balance was a fair call. On the other hand, this casino is no longer considered fair and has stopped responding to players' issues submitted through our complaint system. In my opinion, it pretty much demonstrates that they don't care anymore.
Back to the withdrawal, I would assume once carried out, a withdrawal cannot be cancelled. "Completed" in my books means the money was sent. Yet again, this casino is not trustworthy, so we can only wait.
Yes i did finally get it after 3 days and several emails. Fact is they ended up accepting the withdrawal on the verification they already had even after declining the withdrawal 3 times prior to this. It just seems like they want to make things difficult when withdrawing and will come up with the most pathetic reasons to bounce the money back hoping the player will spend it and lose. I dont do that! I've decided now this is the final straw and wont be using them again. Id like to close the account altogether but they will never do this!
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
Em breve, será redirecionado para o site do casino. Aguarde. Se utilizar algum software de bloqueio de anúncios, verifique as definições.
