Awintura Casino - discussão geral (página 3)

Well, the 7-day period for Casino Guru to process my complaint has passed, and I haven't received a response from you, as you said you would. What can I do now about Awintura's scam?

Bueno, se acabo el plazo de 7 dias de gestion de la queja por parte de casino guru y no tuve respuesta de uds, como me dijeron que harian aca. Que puedo hacer ahora, contra la estafa de Awintura?

Hi, I'm writing to warn you absolutely against depositing money at the Awintura online casino. They don't process payments. I've been waiting for over 10 days and haven't received any response. I passed the KYC verification without any problems (after it took them almost 5 days to process it), but they still haven't processed the deposit. It appears as open in the Awintura app, but the amount isn't being debited from my account and the status never changes. I'm getting evasive answers from the casino and they keep changing the deadlines every day. I filed a complaint here on CasinoGuru; they have about 40 minutes left to respond, so I hope they do.

In any case, and regardless of whether my issue is resolved or not, DO NOT DEPOSIT IN AWINTURA, THEY DO NOT PROCESS WITHDRAWALS.

Hola, paso por aca para decirles que por ningun motivo depositen dinero en el casino online Awintura. No procesan los pagos. Yo llevo mas de 10 dias esperando y no me dan ninguna respuesta. Pase la verificacion KYC, sin problemas (luego de que demoraran casi 5 dias en procesarla), pero no procesan el deposito. Este aparece como abierto en la app de Awintura, pero no se debita el monto de mi cuenta y no avanza nunca el estado. Recibo respuestas evasivas del casino y todos los dias me cambian los plazos. Puse una queja aca en casimo guru, quedan como 40 minutos de plazo para que me respondan, ojala lo hagan.

De todas formas e independiente de si mi tema se resuelve o no, NO DEPOSITEN EN AWINTURA, NO PROCESAN LOS RETIROS.

Hello, as you can see, the complaint was addressed just as stated. Things are ok, and you do not have to worry for now.

Perhaps it is not obvious, but the complaint requires patience and also information from you, so perhaps instead of counting down minutes on the forum, it would be better to provide concrete screenshots to your complaint.

Thank you and hold on.

Hi, I sent you the screenshots you requested yesterday. I hope this issue gets resolved.

Hola, las capturas de pantalla que me pidieron se las envie ayer. Espero que este tema se solucione.

Our complaint team will review them shortly. Thank you.

Please stay patient, as I can see the casino wasn't asked yet to join in, actually.

I believe that soon the casino will be asked to join the complaint. After Attila finds the right resolver for your complaint, it will move forward.

That's exactly right, as Andrescr described. I deposited CLP 250,000 and won CLP 1,800,000. I've been trying to get my withdrawal processed for 22 days. I successfully passed KYC verification, but they keep putting up arbitrary obstacles: audit, internal verification, review by the administrative team, etc. Every day they change the name of the supposed "review" they're doing. These are bad practices to block withdrawals and force you to gamble your winnings again. DO NOT PLAY AT AWINTURA UNDER ANY CIRCUMSTANCES. There are plenty of casinos that pay you instantly: Epicbet, Betonwin, etc.

Or perhaps it's simply a scam and they don't deposit the winnings.

Exactamente así es, como lo describe Andrescr. Deposite CLP 250.000 y gane CLP 1.800.000. Hace 22 días estoy tratando de que procesen mi retiro. Ya pase la verificación KYC de forma exitosa, pero siguen poniendo trabas arbitrarias: auditoria, verificación interna, revisión del equipo administrativo, etc. Todos los días le cambian el nombre a la supuesta "revisión" qué están haciendo. Son malas prácticas para trancar los retiros y que vuelvas jugar las ganancias. NO JUEGUEN EN AWINTURA POR NINGUN MOTIVO. Esta lleno de casinos que te pagan al tiro: epicbet, betonwin, etc.

O quizás sencillamente es una estafa y no depositan las ganancias.

I have been equally disappointed with this platform.

They put up too many obstacles to paying.

I have been waiting for 7 days for several withdrawals that I have requested.

As I request a new withdrawal, I am told that all withdrawal requests are reset.

Initially, the first withdrawals would be processed in 3 days, then all requests would be processed in 5 days, then in 14 days.

Although I was lucky enough to get paid for an application ($680,000 CLP), they requested verification of my identity and my bank accounts.

So that they pay me the remaining ones, which total $1,500,000 CLP.

I did it today.

But I found that the page and platform were down.

It is no longer available.

I don't know if they closed it down and it ended up being a real scam...

How infuriating! I've never had such a terrible experience with an online betting site...

Me he decepcionado igualmente con esta plataforma.

Ponen demasiadas trabas para pagar.

Llevo 7 días esperando varios retiros qué he solicitado.

A medida que solicito un nuevo retiro, me dicen que todas las solicitudes de retiros se reinician.

Al principio los primeros retiros se efectuarían en 3 días, luego que todas las solicitudes se efectuarían en 5 días, luego que en 14 días.

Si bien, tuve la suerte de que me pagaran una solicitud ($680.000 clp), me solicitaron verificación de identidad y de mis cuentas bancarias.

Para que me paguen las restantes que son por $1.500.000 clp en total.

Lo hice hoy.

Pero me encontré con que la página y plataforma se cayó.

Ya no está disponible.

No se si la cerraron y terminó siendo una verdadera estafa...

Que rabia, jamás me había pasado una experiencia tan nefasta con una casa de apuestas online...

So I see the site went down. It turned out to be a terrible scam. It was to be expected, though, given how their support team responded. What's shocking is that it had a good rating here on Casino Guru, considering the problems they had with depositing winnings are common all over the internet.

They stole all the players' money. I didn't receive any withdrawals and they kept all the money I deposited.

Así veo que se cayó la página. Termino siendo una terrible estafa. Se veía venir en todo caso, por como respondían del soporte. Lo que impacta, es que haya tenido buena calificación acá en Casino Guru. Siendo que los problemas que tenían para el depósito de las ganancias esta por toda web.

Se robaron la plata de todos los jugadores. A mi no me pagaron ningún retiro y se quedaron con toda la plata que deposite.

This was clearly a scam. I saw it coming. The same thing happened to me; withdrawals went from 3 days to 5 days, and then to 14 days. On the 14th day, they didn't deposit the money, claiming there was an internal review of my account. Something that made absolutely no sense. Now they've just run off with the money.

Claramente esto fue una estafa. Ya lo veía venir. Me paso lo mismo, los retiros pasaron de 3 días a 5 días y luego a 14 días. El día 14 no depositaron, justificando que había una revisión interna de mi cuenta. Algo que no tenía ningún sentido. Ahora se arrancaron con la plata no mas.

You can access it at 1awintura.com or through the app. I hope it's not a scam, but this smells fishy.

Se puede acceder en 1awintura.com o en la app. Ojalá no sea estafa, pero tiene muy mal olor esto.

Of course. Because they have no income due to their bad practices and policies.

They do not have the cash flow to pay for the profits and commitments they have made.

They should be reported so their rating is minimal and to warn other players not to deposit...

Claro. Como no tienen ingresos al por sus malas prácticas y políticas.

No tienen flujo de caja para poder pagar las ganancias y compromisos adquiridos.

Deben de ser reportados para que su calificación sea mínima y adviertan a los demás jugadores a no depositar...

It's important that you file a complaint here at Casino Guru so they can lower their rating and prevent more people from falling for this scam. At some point, they started delaying payments, and the deposits must have hit them hard, and now they can't pay out. Pyramid scheme.

Es importante que pongas la queja aquí en Casino Guru, para que les bajan la clasificación y evitar que mas gente caiga en esta estafa. En algún momento, empezaron a retrasar los pagos y los depósitos les debn haber caído fuerte y ahora ya no tienen como pagar. Estafa piramidal.

I'll give it a few days. I completed the verification process today. I'll give it about 3 days for the process to be completed. If it takes longer, I'll file a complaint here. I was lucky enough to receive a withdrawal of $680,000 before the verification.

But they owe me quite a few withdrawals totaling $1,500,000.

I'll wait until the verification period is over, and if I see they don't offer any solutions, I'm going to complain everywhere. I'll flood their social media with comments...

Voy a darle unos días. Ya que hoy hice el Proceso de verificación. Les daré unos 3 días para que se efectúe el proceso. Y si se tarda más, haré el reclamo acá. Tuve la suerte que antes de la verificación, me pagaron un retiro de $680.000

Pero me deben bastantes retiros por un total de $1.500.000.

Esperaré que se cumplan los días de la verificación y si veo que no dan soluciones, voy a reclamar en todos lados. En sus redes sociales llenaré de comentarios...