há 7 meses
Do not worry about it at all. Have you got any update regarding this, by any chance?
Bankonbet Casino - discussão geral (página 2)
há 7 meses
Every day they are saying it is going to be in your account ...
Lately they said it should happen friday 05 April 24.
há 7 meses
Ok, keep us updated, please.
há 7 meses
The credit it back again today . Same reason .
há 7 meses
So I'm sorry if the same thing happened again and you didn't get the money. But didn't you try to ask if there would be an alternative payment method and try some other one ? Or have you contacted the bank to see if they have any problems ?
Anyway, since you have an open complaint, our team will try to help you in your situation and I firmly believe that you will get the money as soon as possible. If anything changes, let us know.
há 7 meses
Hello team.
Well I contacted them, unfortunally there is no alternative way as they clearly advise in their reply to keep the say payment method of the deposit also besides bank transfert there a lot of crypto currency methods that I don't use and withdrawal to your credit card which obviously not my case. I paid with debit card from my bank account and their payment provider accepted it immediately 4 times. This what also frustrated me and I really don't know what's happening with them if they are bluffing or what as I read a lot reviews in the internet and seems to be their method of getting money from players iam really confused.
By the way today I did again the same withdrawal request and I will keep you all updated and let's see .
Thx again for your support ❤❤
há 7 meses
Hello and thank you for the update. I reckon that if you used the bank transfer for the deposit, you should be able to use it to withdraw the money as well, or the casino should give you some other option, which is available to you, actually.🤷♀️
Please do not get into any conclusions, and try to be patient, so our team can work on your case and find a solution to this issue. Have you sent the information Veronika asked for in your complaint yet? Please do so, and hopefully she will be able to help you out. Keep us updated here, for sure.
há 5 meses
Bankonbet cancela meus saques e já os cancela há 5 dias. E eles não me dão uma solução. Quero levantar os meus 2.600 euros porque. Quando depositei o dinheiro nunca me deu problema e agora para retirá-lo me dá um problema e quero meu dinheiro e uma solução. Obrigado por ajudar
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há 5 meses
Hi, and the reason why you can't withdraw money, did the casino tell you or not? Are there any delays or problems with the payment provider?
I see that you have already managed to file a complaint, so if the problems persist, the team will try to help you.
However, it should be added that we give the casinos 14 days to resolve everything relevant to this process, and if they fail to do so, then our team will come in and investigate and contact the casino.
For now, however, we will have to be patient and I would certainly try to keep myself informed.
If you have something new, be sure to let me know.
1
há um mês
Olá 🙋♀️ Também estou esperando meu pagamento via bitcoin há 5 dias... O suporte é bom e amigável, mas não está disponível 24 horas por dia, 7 dias por semana (ERRO! O Zendesk não está disponível). Acho que também não receberei meu pagamento 🙁. Tirei inúmeras capturas de tela e não entendo a boa classificação do Casino Guru... Só joguei lá porque vocês deram tantos pontos a este cassino, porque realmente confio muito no Casino Guru. 
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há um mês
Hi, the good news is that the casino handles their complaints and addresses their problems.
However, when it comes to your withdrawal, did the casino tell you why it has a delay? Is this your first withdrawal?
I would have thought that if it was bitcoin, it might be faster, but there might be something in the way that you don't have the money for yet. On the other hand, I wouldn't be skeptical as long as the casino also writes you off and lets you know. If nothing happens and nothing happens in 14 days and you don't have your money, then let us know and we will certainly try to help you as well. 🙂
há um mês
Olá, sim, é meu primeiro pagamento... o motivo que me foi dado foi que o departamento financeiro estava muito ocupado e eu estava em uma lista de espera. Ficarei feliz em retornar em 12 dias e dar feedback se algo mudar... Obrigado pela ajuda, eu realmente não consigo ir mais longe aqui... PS: hoje me ofereceram giros grátis novamente, o que eu obviamente não aceitei, caso contrário meu pagamento teria sido cancelado (tudo muito enganoso) 
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há um mês
You were right not to take the bonus. Eventually, I wouldn't have gambled with the money and waited for the situation to be resolved. I would also try to check in once in a while to see what's going on with my withdrawal, and if nothing relevant happens, then I would file a complaint.
The casino also has a pretty high safety index, so I would expect it to be resolved soon and you will get your money.
I'll be waiting for news.
1
há um mês
Olá 🙋♀️ jarooo escrever para você traz sorte 🍀 agora o dinheiro finalmente chegou... obrigado pelas conversas! Caso resolvido.
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1
há um mês
You couldn't have brought anything better news. I'm glad you got your money and that it didn't take any longer. Sometimes you just have to be a little more patient and everything will work out.
Anyway, do you think you'll still be playing here? 🙂☘️😊
há um mês
😃Em nenhuma circunstância jogarei neste cassino novamente... a espera e as dúvidas me estressaram muito. Estou dando um tempo do cassino por enquanto. PS: obrigado novamente, eu realmente acho que você me trouxe sorte 🙋♀️🌻✌🏻 e estou feliz que o Casino Guru exista!
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há um mês
Thank you for your reply.
If you ever need luck again and have a problem in the casino, feel free to share it and write. Maybe I'll bring it to you again. ☘️😊
Have a nice weekend.😁
1
há 3 semanas
Tenho um pedido de levantamento neste casino desde 20.10, está simplesmente pendente. O chat on-line informa que há um atraso nos pagamentos, pede desculpa e paciência aos clientes e nada mais!
O meu dinheiro está no cofre deles, só isto!
O que me passa pela cabeça é que este casino atrasa os pagamentos para ver se o cliente cancela e perde tudo!
Não consigo entender! Nem me pedem documentos, até tomei a liberdade de os mandar por mail e tudo na mesma à data de hoje! Lamentável.
há 3 semanas
Hi, when I looked at the case of the player who wrote before you, he also had a rather long delay. I would say it could be a tactic but it doesn't have to be, obviously only the casino knows.
Anyway, I would recommend not to do anything with the money, don't cancel the withdrawal or gamble with it if there is a chance of getting it.
I would also add that we give casinos 14 days to sort out what is needed and if they don't send you the money, then by all means get in touch and we will try to help.
So could we make a deal like that?
