In a few hours the clock is on his end in my complaint. The time was extended one time with seven days… So what’s gonna happen now? I don’t think they work at weekends so there won’t be a reaction from the casino in time… I think the party is over folks, they won’t payout anymore, even after waiting for almost 6(!) there still no money on my bankaccount from this casino!
Yes, I think they made a few payouts and now they completely stopped paying out. I was supposed to get my money a week ago, they promised it will be transferred to my account within 24 hours.
The thing that frustrates me the most is that Casino guru still has a pretty decent rating for these casinos operated by Betsolino Ltd. I think the amount of complaints should really show that these casinos are scamming people. It kinda feels that either Casino guru does not care or they also make some profit from doing this.
I really share your feelings about that. Other players are still playing from all over the world because of the rating on this website for example. The casino sends newsletters almost everyday…. So new players are attracted in that way.
I really really hope the casino will payout to us, and all the other players that are waiting for their payment. It feels so frustrating to check your bank account everyday several times for almost 6 weeks now.
I deposited with paysafecard and they can’t help me refunding my deposits. The prepaid paysafe code isn’t reversible they said to me. Maybe if someone deposited by bank or creditcard they can roll back their deposit payments. I paid my paysafecard with my Revolut bankaccount, I can’t reverse them because the code is used….
I have played LOTS of casinos in my lifetime and i always got paid. Seems like this is the first time i will never get my withdrawal.
Infelizmente, também fui afetado. Também me registrei lá porque o cassino foi bem avaliado aqui. Infelizmente, não olhei para as discussões ou reclamações. Estou à espera de 350 euros. Não recebo resposta aos e-mails. Há apenas uma pessoa no chat ao vivo chamada Irina, que provavelmente todos vocês já conhecem. Ela sempre me diz a mesma coisa, que eles têm um atraso no processamento. Claro que eu também apresentaria uma reclamação aqui, mas eles sempre dizem para você esperar 14 dias. Sim, talvez, mas não quando já há tantas pessoas aqui que não recebem o seu dinheiro, porquê esperar 14 dias?
Bem, estou esperando há 3 semanas e suspeito que nada acontecerá se você ler tudo aqui.
Mas, para ser sincero, tinha mais esperança no CasinoGuru, o que provavelmente não dará em nada.
Após a reclamação, um caso é simplesmente encerrado e colocado como não resolvido 😕
Bem, então você nunca deve promover este cassino fraudulento com tal classificação, desculpe, mas parece óbvio que nunca mais veremos nosso dinheiro novamente.
Portanto, você pode enviar uma reclamação agora, mas levará 14 dias (após o pedido de saque) até que ela seja aberta.
Você verá seu dinheiro? Para ser sincero, também duvido.
Exactly, many might see a pretty decent rating without any alarming things and just deposit there. I cannot understand why Casino guru does nothing about it. And when the casino simply does not give the money back, complaint is closed and Casino guru is like "sorry, there is nothing we can do".
Well, you promoted the casino in the first place, so you should do something.
In a few hours the clock is on his end in my complaint. The time was extended one time with seven days… So what’s gonna happen now? I don’t think they work at weekends so there won’t be a reaction from the casino in time… I think the party is over folks, they won’t payout anymore, even after waiting for almost 6(!) there still no money on my bankaccount from this casino!
Hello,
This is exactly why we listed a new casino as fresh, meaning no one can predict whether they will be treating the players fairly or not. From our perspective, it's always risky to play in fresh casinos, hence, these will have lower ratings for quite some time unless they prove their fairness.
Each unresolved yet justified complaint decreases its Safety Index. I imagine players would prefer other solutions, but the ratings are solely based on precise calculations, so we need every unfairly treated player to come here to submit the complaint.
I imagine it brings a little comfort to you now. On the other hand, each time another complaint makes it through or on any other occasion, we try to motivate such casinos to resolve already closed complaints in order to regain their lost reputation. Compared to the licensing authority, this is the only leverage we have.
Hi, you too are more than welcome to read my previous responses.
I understand your frustration. Have you perhaps read our guides focused on casino safety?
You would know there is no safety guarantee for fresh casinos. The rating simply has to start somewhere, and unless we have proven bad intentions through unresolved complaints, we have a chance to predict what is going to happen. I bet you too had no idea when you decided to try the casino out.
So did we.
Regretfully, this is the way they prefer to behave right now.
I'm really sorry. I wish we could somehow predict which casinos are going to be decent and which are not.
Posso entender tudo isso, mas a questão aqui é mais sobre por que o Betsolino AINDA é classificado como novo, embora seja óbvio o que está acontecendo lá.
Certamente há outros jogadores afetados que apenas olham as análises do cassino, mas não registram uma reclamação aqui!
Isso continua todos os dias, os bônus ainda são enviados pela Betsolino por e-mail. Assim o golpe continua, até por causa de uma boa avaliação no CasinoGuru - APESAR de reclamações claras!
Quanto tempo um cassino fica sob a "proteção para novatos"?
Long enough to steal a lot of money from us and new players.
Yeah, that’s exactly what I was thinking.
Report this transaction as fraud to Revolut. They might be able to escalate this with third parties and make these scammers pay for what they are doing.
I just reported my transaction as fraud.
tão atrevidos que ainda enviam publicidade
But I’ve buoyed paysafecards with it, and they are non refundable. I used to code to deposit in the casino, so the code is used. I’ve had contact with paysafecard and they can’t help me with this.
They will once the authorities contact them.
They know who was the recipient of the funds, so they must disclose it in case of fraud.
Isso também funciona com criptografia?
I have big doubts about that.
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