It is worth adding that I am waiting for their decision in this difficult situation. I'm still waiting for my winnings to be paid out. Judging by the received negative experience, I assume that making a decision can last a very long time and I am afraid to predict what it will be like for me.
Perhaps they do not know, I will remind them of something. There is a WAR going on in my country. Today I am all right, as happens in war. Tomorrow everything can change. Tomorrow it may happen that I will be killed, and what next? They will keep my money. Well, if they wanted it from the beginning, then everything is clear. I don't have the patience to wait that long.
Hello!
Those are good questions and the casino should be able to answer. We at Casino Guru believe that once the player is allowed to play using the correct information in the registration form, the casino should fairly pay out every winnings gained in compliance with the terms and conditions.
It's great you've lodged a complaint it is important to get in touch with the casinos and clear things out.
Perhaps they do not know, I will remind them of something. There is a WAR going on in my country. Today I am all right, as happens in war. Tomorrow everything can change. Tomorrow it may happen that I will be killed, and what next? They will keep my money. Well, if they wanted it from the beginning, then everything is clear. I don't have the patience to wait that long.
I know it must be hard, just do whatever you can to endure this phase, ok?
I try not to mention the war, especially when it comes to my private affairs, such as this case. Because this should not be abused. But in this situation, for some reason, I did not hold back. Of course, I apologize for such posts.
That's ok - I assure you.
I was trying to express my support, nothing more.
For me, it is almost impossible to imagine what it must feel like.
War should not ever be an option!
💚🙌🤞
As far as I can see, these fraudsters are not thinking of returning my money. If until this moment they have not verified my account, have not responded to letters - ignored me and, perhaps, you, then it is useless to hope for something positive for me in solving this case. Let me remind you that two and a half weeks have already passed. If this was a normal casino, we would have forgotten about this case a long time ago. However, in this case I must forget about my money. I can't even find words about them without profanity. It may be worth removing them from this resource so that there are no more victims of their criminal scams
And besides, I am convinced that someday the same thing will happen to them as it is to me now, because nothing in the world disappears without a trace and any evil will receive a corresponding reward.
I am 1000% sure of this. To be honest, it does not comfort me at all. On the contrary, I am surprised by the fact that these businessmen are so small that the value of their reputation is only a few hundred dollars.
não vale a pena deletar
se eles são realmente golpistas, devem ser classificados como cassino scatterhall e similares
para que as pessoas vejam que este cassino não é confiável e não deve ser jogado
Você certamente está certo, mas uma faca de dois gumes, se você deixar esses golpistas, haverá poucas avaliações negativas. É necessário selecioná-los de forma que o usuário não tenha vontade de olhar naquela direção. As estimativas são todas subjetivas, nem todos e nem sempre as colocam, e ainda mais positivas. Mas se houver fatos específicos de fraude, seria bom indicá-los
sim e você está certo
mas o guru do casino cumpre perfeitamente o seu papel
os gurus do cassino não convidam ninguém para jogar, eles simplesmente analisam quase todos os cassinos disponíveis (é claro que eles também são afiliados, mas também precisam existir para alguma coisa)
Eu julgo por mim mesmo e acho que isso está próximo da verdade - a maioria dos jogadores encontra novos cassinos em outros recursos, ou por meio de e-mails de spam ou banners e afins, e só então vem aos gurus do cassino e deixa comentários.
os gurus do cassino são atualmente um recurso incorruptível ideal, eles agem de forma imparcial e na maioria dos casos do lado dos jogadores, o que é uma raridade hoje em dia. Antes era askgamblers, mas no momento eles se tornaram um lixão corrupto (eu sei que foram revendidos, mas mesmo antes disso já estavam começando a fraudar).
muitos pensamentos, mas com preguiça de pintá-los agora, espero que você tenha entendido minha mensagem)
A propósito, como vim parar nesta filial do cassino? Fiz um depósito lá 🙂
suporte em bate-papo ao vivo escreve com erros de digitação. responder por muito tempo. É claro que eles não entendem as perguntas que são feitas.
haverá um experimento
Ainda sou um jogador e jogo em muitos cassinos, então não vou me arrepender de mais ~ 50 dólares para verificar este cassino, se eu conseguir ganhar, escreverei uma reclamação ou uma crítica (dependendo se eles retirarem dinheiro ou não)
previamente esclarecido sobre meu país em apoio - eles disseram que eu posso jogar 🙂
e desculpe a confusão, bebi um pouco, mas por hábito descobri que fiquei bêbado)))
Concordo totalmente com você. A única coisa que eu não aconselharia a fazer é o próximo depósito neste cassino. Acho que você sabe sem mim o que é uma "licença da Costa Rica" e que nessas circunstâncias o jogador não está protegido, porque não há regulador para influenciar o cassino. Sentei-me para estudar a documentação e
eles têm um ponto lá, cuja presença nivela o restante do texto das mesmas regras.
"4.7 Além disso, a Empresa reserva-se o direito de aceitar ou rejeitar o registro, ou de suspender ou fechar qualquer Conta, por qualquer motivo sem explicação para você.
4.7 Além disso, a Empresa se reserva o direito de aceitar ou rejeitar o registro e de suspender ou fechar qualquer Conta por qualquer motivo, sem dar motivos.
Isso diz tudo.
Além disso, você percebeu corretamente sobre a alfabetização de seu suporte, com a qual tive um caso muito engraçado (quanto a mim). Naquele dia, eu estava procurando maneiras de contatá-los (de acordo com o skype - falso, o viber não está online há muito tempo, o votsap é o mesmo que o viber, eles não respondem e-mail, os números de telefone não são atendidos ou offline ) escreveu no chat ao vivo pela manhã e depois durante o dia várias dezenas de vezes, mas ninguém responde. Perto da noite, não aguentei e com raiva em ucraniano escrevi "vocês são idiotas". Dez segundos depois (!!) apareceu um sinal? e então a pergunta "por que você acha isso?"
Dear administrators of this wonderful project, allow me to express my respect and thanks for your help in handling my complaint. You are doing an incredible job and I wish you nothing but success in your endeavours. But I'm a bit confused.
1. As you and I know, CasinerX representatives completely ignored my complaint and did not respond. Therefore, you can safely assume that these scoundrels do not care about you and me. But you can put up with it.
2. These scammers from this casinerX casino, which I do not understand, did not pay me the winnings from the no deposit bonus. And I can accept that too.
3. They committed a crime - they fraudulently took my money in the amount of $100, which they have not yet returned and, as I understand, never will. In many countries, such actions qualify as fraud and are punishable by criminal law. And although in this case the court did not recognize them as criminals, we understand very well that these guys are fraudsters and criminals.
4. Considering these circumstances, we have sufficient grounds to believe that these persons will most likely continue their criminal activities. Therefore, other people who do not know anything about these criminals may be affected by their activities.
So I have a simple question:
I hate to think that you can somehow cover up for these criminals. Anyway, with the current economic situation in my country, this was the last casino I made a deposit at and I will never forget that $100. Let the war end. I hope you will respond to my appeal. thank you
Hello there.
Allow me to start with the most important fact: We are not lawyers nor a policy. If you are certain the casino is acting against the law, you should act because we can't do that on your behalf.
I completely understand your feelings, but we have no authority over the casinos.
As stated in the complaint:
"Since the casino operates with a bad reputation license and doesn't refer to any ADR service, there is practically no gaming authority to turn to. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion."
The license "quality" is listed as a negative fact, the safety index is below average - this indicates the casino is not very reliable.
Untill the casino shows us what they are capable of, there is no way to warn players.
At this point, the review looks like this:
CasinerX Casino Review
We've thoroughly reviewed CasinerX Casino and gave it a Below average Safety Index. This casino has some good qualities, but also a lot of negatives because of which it's better to play elsewhere. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.
According to our research and estimates, CasinerX Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.
CasinerX Casino has a casino license, however, it wasn't issued by a good licensing authority.
We have found no relevant complaints about this casino.
CasinerX Casino has a customer support, however, we've rated it as slow or bad. This means there are customer support representatives available to help you, but their responses tend to be slow and not as helpful as they could be.
As we already mentioned, CasinerX Casino has a Below average Safety Index. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.
As we always advise players:
https://casino.guru/how-to-choose-an-online-casino
I'm sincerely sorry your complaint was the first unresolved for this casino.
It is vital to spread this information on the forum, as we are doing now.
Let me make something clear. Of course, I understand that you have no leverage over this casino. But in a previous post, I tried to convey that a casino that literally steals customers' money should not be hosted on resources like yours. And the simplest proof of my words is that the representatives of the casino did not even show a desire to refute my accusations. They also ignored my complaint where the third party is your resource. So, a simple conclusion: they don't care about customers and your resource. They ignore you and you calmly react to it. You don't even react. Why then these complaints? To watch the countdown timer for two weeks waiting for an answer?
I am convinced that you are much more important to them than they are to you. Your resource is one of the top in this direction. But I do not have the right to tell you how to conduct a policy regarding the placement of such casinos on your site, but, in my subjective opinion, if such cases happen and the casino ignores you, then they should not be here.
Do you know where I found out about this casino? Yes, on your resource in the "No Deposit Bonuses" section. And I'm sure most of their customers found out about them because of yours and sites like yours. So I don't think it's right to say that leaving them here with a bad index will alert others.
Also, I think your statement about them being licensed needs some tweaking. They do not have a gambling license. I recently learned that the organization and operation of a gambling business is not prohibited by Costa Rican law, but there is no specific law governing the organization and licensing of online gambling. Therefore, such business is not controlled and regulated at the state level.
Since there is no specific license for online gaming in Costa Rica, operators use a Data Processing license to operate. And although this license does not directly indicate the right to act as an operator of online games, it is still used as an official permission document. By registering a company in Costa Rica and obtaining a Data Processing license, the operator can operate safely online and accept bets from players from all over the world, except Costa Rican residents.
Therefore, I believe that the statement that they have a license is false. This is a paradigm shift, and it affects the decision of potential customers to go to them and spend their money there. But it is up to you to decide what and how to do in such situations.
Hi, I have a few notes here.
First of all, we're the largest online casino database in the world. Our aim is to have every single online casino review and provide honest information about them to anyone who's looking for more info in the internet. When it comes to bonuses, we did a poll some time ago. The results were clear. Approximately 78% of players are interested in no deposit bonuses even when the casino doesn't have a good reputation. That's why we also have every single no deposit bonus that we find in our database.
On the other hand, in order to protect the players a bit more, we send no deposit bonuses via our newsletter, but we never send a bonus that can be found in a casino that doesn't have a good reputation. We feel like when you receive an email from Casino Guru, you may tend to believe that it's all safe and we don't want to confuse players this way.
When it comes to your complaint and your question why the casino doesn't have a rating of -6.2. There are cases when the casinos are good or quite good, but they simply refuse to cooperate with us or any external party. It's their policy. Then we can't claim they're pure scammers. It's hard to say. Anyway, there were cases back in a day where casinos were just a pure scam, but that was also reflected in our complaints section. In other words, when a casino scams people, you suddenly receive a lot of complaints about the same thing. This isn't the case for CasinerX so far. On the other hand, we agreed you're right based on what you described in your complaint and that's why we assigned black points to the casino.
Achei que poderia ter sido um dos primeiros e únicos a sofrer com as ações desses idiotas, mas, infelizmente, vi ontem a postagem de Pozndarya dizendo que ela não consegue tirar US$ 400 desse buraco. Então, por favor, comente sobre a política deste cassino de ignorar seus clientes e diga-me, quantos casos mais óbvios de fraude casinerx você precisa para tirar esse lixo daqui? obrigado
Though I understand your concern, I dare to say two unresolved cases are far from indisputable proof.
It is bad, unfair - thus the casino will get black points for every single unresolved case. As explained in the Complaint Resolution Center Guide:
"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."
We just can't punish the casino as an act of prevention. That would unstabilize the whole concept of safety index calculations. If you are familiar with the Scatterhall situation, you also know how we explained our approach.
Players capable of browsing complaints or this thread will find the warning, it is also shown right here:
I'm sorry the casino didn't care about your complaint.
Vejo que eles responderam à minha análise e me disseram para escrever um e-mail para eles. Escrevi para quatro de seus endereços supostamente conhecidos, mas as cartas não foram entregues. Estou entrando em contato com os representantes do cassino: envie-me o endereço de e-mail atual do serviço de suporte do seu cassino para que eu possa entrar em contato com você.
O cassino respondeu à minha análise com o seguinte:
"Olá, Pozndarya!
Lamento que você tenha tido essa experiência com CasinerX, mas o fato é que a Bielorrússia é um dos países restritos. Não tenho certeza de como você conseguiu fazer um depósito no CasinerX, mas NÓS analisaremos e veremos o que pode ser feito.
Entre em contato conosco por e-mail."
Em primeiro lugar, ao fazer um depósito, perguntei no chat se os jogadores da Bielorrússia podiam jogar no seu casino:
(por algum motivo a imagem não está carregando, mas se necessário posso enviar para alguém que tenha interesse nela)
Em segundo lugar:
Já enviei muitas mensagens para o email do casino e nunca recebi resposta delas.
A mesma besteira, eles responderam aos nossos comentários e nos disseram para escrever para eles. Mandei um e-mail para eles há dois dias e até agora nada. Eles continuam ignorando os e-mails dos usuários e, dos quatro endereços de e-mail que conheço, meu e-mail só chegou àquele que começa com info@….com. O resto não é mais relevante. Bem, eu acho que essa aparição única deles no fórum para responder a comentários negativos no espírito de "está tudo bem, entre em contato conosco por e-mail e resolveremos tudo" nada mais é do que uma tentativa de distrair novos clientes para roubá-los mais tarde. Como você pode ver, nada mudou.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
