I also find it appropriate, even though I did not see any examples. However, I respect your feelings; at least the support could do the same, I guess. Try not to think about it, please. This problem with delay is a source of stress on its own.
Esta manhã recebi um crédito de 500 euros. Ainda me faltam 5.000 euros... veremos. Estou muito estressado e talvez esteja interpretando os e-mails de forma diferente...
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
Com certeza, depois de receber todo o meu dinheiro, pedirei para encerrar minha conta de jogos.
Support just lied to me for 5 minutes saying that they finalized my withdrawal and I’m waiting on the payment provider which is bs because my payment provider is instant. They are lying to us 100% and I have the transcript.
Support just lied to me for 5 minutes saying that they finalized my withdrawal and I’m waiting on the payment provider which is bs because my payment provider is instant. They are lying to us 100% and I have the transcript.
Já apresentei uma queixa. Ganhei 7.000 euros no dia 12 de janeiro e até hoje só recebi 2.000 euros.
I genuinely think this site is out of money and can not meet the demand of their cashouts. Their own terms and conditions says withdrawals would be processed way quicker. It makes absolutely no sense and this should impact the trust rating when they blatantly lie in the terms and conditions.
It says the finance department will process withdrawals within 3 business days, well for me we’re already at day 6 and I’m still in the "final stages of approval." This site is lying to you and their Terms and conditions are lying to you. I would ask casinoguru to please call on a representative from this company to explain why their terms and conditions and support are lying to us? Why is their trust rating so high?
Esta manhã recebi um crédito de 500 euros. Ainda me faltam 5.000 euros... veremos. Estou muito estressado e talvez esteja interpretando os e-mails de forma diferente...
Oh, it has been quite some time! With this "speed," I do not even dare to count how many weeks are left to get the whole sum. I wish I could help you feel better, but the only thing I can actually say is hang in there; the money is coming but painfully slow. 🙁
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
Those casinos with offshore licenses usually use 3rd-party payment processors, which means they finalize the checks and then their finance department gives the green light for the processor, another delay given the circumstances. Hence, this finance holds the list based on the volume of the requests and then sends concrete instructions for payments. That's the usual model for Curacao.
Or they are transitioning from one third-party payment provider to another. It's not that uncommon. Furthermore, it's not a situation that the casinos would prefer to disclose to their players.
I understand the feelings, but the issue is not something we can reflect directly in the Safety Index. This one number basically says how likely the player is to be paid.
No matter how it sounds, they will eventually pay, based on our data (the entire group), as I can see from the complaints. But I get it; it looks strange.
Those casinos with offshore licenses usually use 3rd-party payment processors, which means they finalize the checks and then their finance department gives the green light for the processor, another delay given the circumstances. Hence, this finance holds the list based on the volume of the requests and then sends concrete instructions for payments. That's the usual model for Curacao.
Or they are transitioning from one third-party payment provider to another. It's not that uncommon. Furthermore, it's not a situation that the casinos would prefer to disclose to their players.
I understand the feelings, but the issue is not something we can reflect directly in the Safety Index. This one number basically says how likely the player is to be paid.
No matter how it sounds, they will eventually pay, based on our data (the entire group), as I can see from the complaints. But I get it; it looks strange.
Hoje eles cancelaram um saque e eu o fiz novamente.
Oh my, this is getting out of control. I assume no further instructions were provided following the withdrawal cancellation; is this correct? If only we knew if this was due to problems with the third-party payment provider, because it sounds like it from what other players have said.
Oh my, this is getting out of control. I assume no further instructions were provided following the withdrawal cancellation; is this correct? If only we knew if this was due to problems with the third-party payment provider, because it sounds like it from what other players have said.
Agora eles aceitaram o saque. Teremos que esperar para ver quando o dinheiro chegar ao banco.
Isabella, seu saque de 500 EUR foi cancelado.
Se você cancelou o saque por conta própria, nenhuma outra ação é necessária.
Se você não cancelou sua solicitação de saque, o cancelamento pode ter ocorrido devido a um erro técnico do seu provedor de serviços de pagamento.
Ao fazer um novo pedido de saque, para evitar qualquer inconveniente, siga estas instruções:
- Utilize sempre o mesmo método de pagamento usado para o depósito ao efetuar o saque.
- Certifique-se de que não haja verificações pendentes em sua conta de jogo.
Para uma melhor experiência em nossa plataforma, recomendamos o uso do navegador Google Chrome.
Além disso, recomendamos o uso de transferência bancária para solicitações de saque.
- Certifique-se de inserir os dados do seu cartão e o seu IBAN pessoal corretamente, sem espaços extras entre os dígitos.
Caso tenha mais alguma dúvida, não hesite em nos contatar através do chat ao vivo.
Aqui está o e-mail que chegou.
typical prepared email. let's see when the new request will be handed properly. wishing you a smooth process
typical prepared email. let's see when the new request will be handed properly. wishing you a smooth process
O novo pedido foi processado esta manhã. Ainda tenho 2.500 euros na minha conta, 1.500 euros em processamento e 1.000 euros que devem chegar.
Caro Isa.55,
Agradecemos sua paciência.
Informamos que estamos em contato com nossa equipe de pagamentos e o manteremos informado assim que possível sobre suas novas solicitações de saque. Quanto ao saque cancelado, parece que o cancelamento foi feito pelo provedor de pagamentos.
Agradecemos sinceramente a sua compreensão e cooperação.
Sinceramente,
Equipe Dragonia
ESTA FOI A RESPOSTA QUE ELES ENVIARAM À RECLAMAÇÃO!!!! MAS VOCÊ ACHA QUE ISSO É UMA RESPOSTA????!!!!😡😡😡😡
Umm, honestly, to me... it's "just a response." 🙁
Something has been paid, but the process is still extremely painful at best, so I completely understand your emotions. I guess I would be yelling.
Umm, honestly, to me... it's "just a response." 🙁
Something has been paid, but the process is still extremely painful at best, so I completely understand your emotions. I guess I would be yelling.
Não gosto nada desta situação. Martin, que está acompanhando o caso, precisa pôr um fim nisso.
Well, our mediators are in no position to stop anything, especially the casino's lack of sharing information. I believe I said that complaint truly requires patience. So, given the circumstances, maybe it would be beneficial to take a break from this, allowing your mind to drift away a bit, just for a couple of days. Enjoy some time away from the forum; focus on the weekend at hand. Do something else, because frankly, no matter what we feel, nothing can speed things up for now.
only time will tell whether it's going to be something worth yelling at ;(
Yes, that's true. I hope it will be shouting, but ultimately positive.🙂
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