Frumzi Casino - discussão geral (página 15)

Hello, Unfortunately, this varies because the casio can be delayed for a variety of reasons. I'd love to give you a good guess, but as you can see, even the support isn't very helpful when it comes to deadlines. 🙁

A beautiful

I've been testing online casinos for months.

Deposits, withdrawals, bonus processes, technical processes – everything is documented.

Bonus issues are a central theme:

According to the license, bonuses must be clearly displayed, and if a bonus is not automatically credited, the player must know immediately what to do.

This has repeatedly not happened to me – the bonus did not appear, and there were no notifications or pop-ups.

I tried to clarify this internally with the Frumzi team.

Instead of a solution, eventually a standard answer came: a reference to country restrictions, exactly where I had already explained in detail that the error lay with them.

This is no coincidence – it shows that such answers are apparently deliberately used as an excuse when a mistake is discovered.

At the same time, I observe patterns that are not isolated cases:

Players from countries that are normally excluded can gamble – everything works fine until winnings are generated. Then, suddenly, licenses, country restrictions, or origin are used as justification.

IP-related anomalies occur precisely when it becomes expensive for the player.

For example, a player was banned after a win because he allegedly played from France.

This aligns with my documented tests across several casinos from the same operator group.

I only show a portion of it publicly.

The complete documentation exists.

Anyone who looks closely will realize: This is no coincidence.

Ein Wunderschönen

Ich teste seit Monaten Online‑Casinos.

Einzahlungen, Auszahlungen, Bonusabläufe, technische Prozesse – alles dokumentiert.

Bonus-Probleme sind ein zentrales Thema:

Laut Lizenz müssen Boni klar angezeigt werden, und wenn ein Bonus nicht automatisch gutgeschrieben wird, muss der Spieler sofort wissen, was zu tun ist.

Bei mir ist das wiederholt nicht passiert – der Bonus kam nicht, Hinweise oder Pop-ups gab es keine.

Ich habe versucht, das intern mit dem Frumzi-Team zu klären.

Statt einer Lösung kam irgendwann eine Standard-Antwort: Hinweis auf Länderbeschränkungen, genau dort, wo ich ihnen schon detailliert vorgelegt hatte, dass der Fehler bei ihnen liegt.

Das ist kein Zufall – es zeigt, dass solche Antworten offenbar gezielt als Ausrede dienen, wenn ein Fehler aufgedeckt wird.

Parallel beobachte ich Muster, die kein Einzelfall sind:

Spieler können aus eigentlich ausgeschlossenen Ländern spielen – alles funktioniert, bis Gewinne entstehen. Dann werden plötzlich Lizenzen, Länderbeschränkungen oder Herkunft als Begründung genutzt.

IP‑bezogene Auffälligkeiten treten genau dann auf, wenn es für den Spieler teuer wird.

Ein Beispiel: Ein Spieler wurde nach einem Gewinn gesperrt, weil er aus Frankreich gespielt haben soll.

Das deckt sich mit meinen dokumentierten Tests über mehrere Casinos desselben Betreiberkreises hinweg.

Öffentlich zeige ich nur einen Ausschnitt.

Die vollständige Dokumentation existiert.

Wer genau hinschaut, erkennt: Das ist kein Zufall.

Perhaps demonstrating this through a complaint process could genuinely aid in recognizing those events more directly. Just an idea.

Hi guys good evening

I have my account at this casino with limitations (I can deposit but not withdraw) unfortunately I say unfortunately because I don't have a good feeling, even though I've been playing here for months and am VIP Level 4 (only those who know about it know the flow of money that I bring to the site)

The other day I had this last 900 euros in my account, I wanted to lose them and look at that, the payment you don't expect, 14000 x from Sugar 1000

My real money has exceeded 10k and I'm afraid they will block me this time.

What can I do? Any advice? It has a Maltese license, Caragau, but obviously it's not AAMS.

If anyone can give me any advice, regards Gabriel

Ciao ragazzi buonasera

Ho il mio account su questo casinò con delle limitazioni (posso depositare ma non prelevare) purtroppo dico purtroppo perché non ho ottimi presentimenti, nonostante giochi qui da mesi e sia VIP Livello 4( solo chi se ne intende sa il flusso di denaro che importo al sito)

L'altro giorno avevo questo ultimi 900 euro nel conto, li volevo perdere e guarda un po', la pagata che non ti aspetti, 14000 x da Sugar 1000

Il mio denaro reale ha superato i 10k e ho paura che questa volta mi bloccheranno.

Cosa posso fare, consigli? Ha licenza di Malta, caragau ma ovviamente non è aams

Se qualcuno può darmi consigli, saluti Gabriel

Hello, and did the casino specify why you are not allowed to withdraw? This seems extremely unusual for a VIP rank four member as far as I can guess. No wonder you are concerned.

Share more, and we can take a look at it.

Good morning lads

Unfortunately, the casino in question blocked my withdrawals without giving me an explanation and continues to dribble me by saying that they will reply to me via email.

Before contacting the Malta Gaming Authority, I'd like to see if I can fix it. (I used to be a police officer and have connections.)

I gamble thousands of euros every month (unfortunately) and honestly I didn't deserve it

If you can help me in any way I would be grateful. Here is what it tells me if I try to withdraw

First of all, I've been a VIP customer for months and before everything was fine.

I look forward to hearing from you. Best regards, Gabriele.

Buongiorno ragazzi

Purtroppo il casinò in questione mi ha bloccato i prelievi Senza darmi una spiegazione e continua a palleggiarmi dicendo che mi risponderanno via mail..

Prima di contattare la Malta Gaming Authority, vorrei un attimo vedere se sistemo .(Ero poliziotto ho conoscenze)

Gioco migliaia di euro ogni mese (purtroppo) e sinceramente non me lo meritavo

Se riuscite in qualche modo ad aiutarmi Ve ne sono grato.. Ecco in allegato cosa mi dice se provo a prelevare

Premetto sono cliente vip da mesi e prima andava tutto bene

Attento un vostro riscontro saluti Gabriele

Good evening

The casino in question just took 9k from me without knowing where it went, without giving me any explanations

Be careful everyone, at the beginning they pay you but be careful because when they want they block your account and confiscate the balance Without giving any explanations.

Be careful!

Buonasera

Il casinò in questione mi ha appena prelevato 9k Senza sapere dove siano finiti, Senza darmi spiegazioni

Attenti a tutti quanti, all'inizio vi pagano ma occhio perché quando e vogliono vi bloccano il conto e confiscano il saldo Senza dare spiegazioni

Fate attenzione!

Hey everyone, why is frumzi canceling my withdrawal twice, I just asked in the chat and it said I cancelled it 😃 you are a complete scammer

Hei kaikki mitä ihmettä kaksi kertta frumzi perutaa nostoni, äsken kysyin chatissa se sanoi minä perutin 😃 te on täysin huijari

I believe that the best way to deal with this situation is to fully cooperate with our team and reply to all the questions asked in your complaint so we can move forward and get in touch with the casino to find out more.

Will you do that, please?

Otherwise we won't be able to help, unfortunately.

Is your account already verified at this casino, please?

Have they explained the reason for the cancellation or not at all?

It says my account does not require verification. The reason for the cancellation was this, answered in the chat

Siellä lukee että tilini ei vaadi vahvistamista. Peruutus syyksi chatissa vastannut tämän

Here's the reason

Tässä syy

Hello Romi

Yes, I filed a complaint when the money hadn't been taken from my account yet, because they blocked my withdrawals for a few days before.

Guys, this casino doesn't pay out if you exceed your balance of 1000, be careful, there are many safer ones out there.

Regarding the forum, I think the reliability (high) needs to be reviewed, sorry if I may say so but it is not high at all.

Ciao Romi

Si ho aperto un reclamo, quando ancora non mi erano stato preso il denaro dal conto, perché prima mi hanno bloccato i prelievi per qualche giorno..

Ragazzi questo casinò non paga se superate il saldo di 1000, fate attenzione c'è molto si meglio sicuro in giro..

Riguardo al forum penso che l'affidabilità (alto) vada rivista, scusate se mi permetto ma non è per niente alta.

Update: After blocking my withdrawals, yesterday, March 1st, my balance of over €9,000 was confiscated and today, March 2nd, my account was closed again without my authorization.

Summary

The casino frumzi:

He confiscated my entire balance

He refused to provide any evidence of wrongdoing

No specific clause in their Terms and Conditions was referenced

He permanently closed my account and access to the site

Legal Issues:

In accordance with standard gambling regulations and consumer protection principles:

Operators must provide clear justification

Funds cannot be arbitrarily confiscated without a proven violation of the Terms

Any sanctions must be:

Proportionate

Justified

Supported by evidence

Confiscating a player's funds without evidence of fraud, bonus abuse, or violation of the Terms constitutes an unfair business practice and may be considered unjust enrichment.

I have enough material and screenshots to take legal action, it will cost me a bit but at least we're trying to recover the money.

DO NOT PLAY HERE, BE CAREFUL

Aggiornamento: Dopo avermi bloccato i prelievi, ieri giorno 1 marzo mi è stato confiscato il saldo di oltre 9000€ e oggi 2 marzo il mio conto è stato chiuso sempre senza mia autorizzazione

Riassunto

Il casinò frumzi:

Mi ha confiscato l'intero saldo

Si è rifiutato di fornire qualsiasi prova di illecito

Non è stato fatto riferimento a nessuna clausola specifica dei loro Termini e Condizioni

Mi ha chiuso definitivamente l'account e l'accesso al sito

Problemi legali:

In base alle normative standard sul gioco d'azzardo e ai principi di tutela dei consumatori:

Gli operatori devono fornire una chiara giustificazione

I fondi non possono essere confiscati arbitrariamente senza una comprovata violazione dei Termini

Eventuali sanzioni devono essere:

Proporzionato

Giustificato

Supportato da prove

Confiscare i fondi di un giocatore senza prove di frode, abuso di bonus o violazione dei Termini costituisce una pratica commerciale sleale e può essere considerato un arricchimento illecito.

Possiedo abbastanza materiale e screenshot per procedere per vie legali, mi costerà un po' ma almeno cerchiamo di recuperare la cifra.

NON GIOCATE QUI, STATE ATTENTI

Unfortunately, as I can see, you still haven't replied to any of the questions Veronika asked you in your complaint, though. Without these, we won't be able to move forward and your complaint won't have a chance to get resolved, you know.

Please do so as soon as possible.

Hi Romi,

Yes you are right, I replied exactly to your colleague's emails.

I hope I can somehow get an explanation before I move forward with the case.

Thank you and have a good day

Ciao Romi,

Si hai ragione, ho risposto esattamente alle mail della tua collega

Spero in qualche modo mi venga fornita una spiegazione prima di andare avanti con la causa

Grazie e buona giornata

It was a good move to respond because it allows us to continue with the investigation. If the casino took your money without explanation, I believe we will get to the real reason. But we will have to wait.

Good luck. ☘️

What a twist! I had to take a few deep breaths myself...

If I may have a word of advice, save the legal action for now and inform the complaint mediator about this. I would give the complaint a fair chance to progress to the point where the casino should explain their motives. Given the Higher Safety Index they have, this must be investigated, if I may say so.

It was an external site (playid) that withdrew the money from the casino. You can delete the posts, we've sorted it out.

Grazie a tutti per l'aiuto